When on vacation and playing tourist, it's always nice to have recommendations of dining, entertainment, etc. from some of the locals. Two of the staff in particular, went above and beyond to make our stay perfect! Lou and Mandy both bartend at Flippers, the poolside bar, and in Latitudes, the main restaurant bar. They are the type of employees that all hotel chains should seek, as they will be responsible for my wanting to return to Sunset Key for another visit in the near future. These two made our stay thoroughly enjoyable! The were more helpful than the concierges, as sometimes I felt slightly patronized by those manning the front desk. (Had to seek help in arranging parasailing, fixing a broken ac unit, and fixing our hotel bill when checking out- and always felt rushed, or like they were in too much of a hurry to want to take any time to answer questions or help. Interestingly enough, when I asked about speaking to a manager to discuss how wonderful Lou and Mandy are, I was told to instead write a trip advisor review. Note to Westin management; be careful of what you ask a guest to do.... it could backfire). Lou and Mandy were friendly, accommodating to all of our group of 6, courteous, and never failed to greet us with anything but a smile and a way to make us laugh. They both went out of their way to learn and remember our names, assist the kids with anything they asked for without a moment of hesitation, and had the instinct to appear exactly when you needed them without ever being intrusive. They were charming, and engaging, and my kids haven't stopped talking about how wonderful they are since we've been home! I have been on many vacations to many different tropical locations and resorts, and have yet to ever receive this type of exemplary service from staff. I will definitely return to the Westin on Sunset Key in the very near future because of the level of service and kindness these 2 provided, and wouldn't even hesitate to visit a different resort if either one of them changed jobs. Make sure to stop by either of the bars and visit them, and be prepared to be charmed, pampered, receive great tourist information, and thoroughly enjoy their bartending skills! The Westin is LUCKY to have these two, and anyone who visits whether for sunset cocktails, or a tropical drink by the pool will be dazzled by them as well.
- Official Description (provided by the hotel):
- Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Key Guest Cottages, a Westin Hotel Key West
- Westin Key West
- Key West Westin
- Sunset Key Cottages Guest