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“Not bad ... Used to be better”

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Sunset Key Cottages
Ranked #20 of 51 Hotels in Key West
Certificate of Excellence
Manassas, Virginia
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Not bad ... Used to be better”
Reviewed December 19, 2007

I guess when you consider the fact the resort is completely isolated form the rest of the world, its worth an extra star. This is perhaps the most appealing characteristic about this resort. The facilities are nice but getting tired after my 6th visit over the last 8 years. The service was good and efficient. The beach is beautiful and private. The food at the main island restaurant, Latitudes is excellent but way over priced. The views are spectacular and its a nice change from the Jersey tourists and the cruise boat crowd on the main island of Key west. If you have a lot of money to burn and you like Key West but are tired of the same ol crowd, its a refreshing change. But that change comes at a significant cost. I would recommend a nice BB which offer exceptional service at a great price. I am less impressed after every visit. The 3 bedroom condo we usually stay in hasn't been upgraded in the least in the least 8 years. Also, prepare yourself for a 17% total tax when its all said & done. At over a grand a night depending on the room, it adds up.

  • Liked — Pool, beach, view
  • Disliked — Old rooms, need some upgrading. The price is high, so should expectations
  • Stayed December 2007, traveled with friends
    • Value
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank BenD0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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686 reviews from our community

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Rating summary
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  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Columbia,SC
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 6, 2007

Our 6th or 7th time to Sunset Key but first since Westin took over. Very few changes noticed and overll the setting and the cottages are very nice. The cottages could use an overhaul with come new carpets and additinal horizontal surfaces in the bathrooms . Food/drinks at Latitudes continue to be pricey and a bit skimpy .

Staff was very professional and accomodating. The island setting 5 minutes from the Key West Marina continues to be the attraction. Will go again but would love for the Westin to spruce up the accomodations a bit .

  • Stayed December 2007, traveled as a couple
    • Value
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Helpful?
3 Thank Creekcrawler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 4, 2007

The cottages are extremely nice (2 bedrooms, 3 baths, nice decor, etc.), the shuttle from the Westin Harbor is no problem (they give you a guest card at the Westin you need to show due to Sunset Key being a private island), the food is fantastic, but this resort is all about the money rather than genuine customer service. It seems at these prices everyone would be treated well but the customer service seems very forced and if you don't stay for a full week nobody seems to care about you or listen to you. Even before our stay, I tried to call the resort to use their concierge services but twice got no answer and the phone transferred to the Westin Key West where they were nice but I was told I should contact the concierge at Sunset Key - I wish I could have! Immediately after checking in, the people for turndown service came into the room and were asked to come back 45 minutes later after we had a chance to get settled and had gone to our scheduled dinner. Instead, they showed up about 20 minutes later and let themselves in while we were showering and getting ready for dinner. On the morning of checkout, it was overcast, rainy, and an overall useless day which worked out okay since we got stuck doing work from the cottage that morning. However, when we asked whether late checkout might be available we were told an emphatic No - unless we paid an extra $75 per hour in which case we were welcome to stay without a problem. After being a Starwood Platinum member for the past 4 years (which really doesn't mean anything at this resort despite the Westin name) and paying a $100 resort fee for pool/beach services we never used due to the constant clouds/rain you would think they could at least be more tactful about the late checkout discussion at a resort of this caliber. Either tell me it is absolutely not available or help me out by giving me at least a 1:00 checkout - their response confirmed my overall impression that they cared about my money but not at all about me which is not exactly a pillar of excellent customer service.

  • Stayed October 2007, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
Helpful?
6 Thank carlsonb_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 10, 2007

My wife and I are frequent travelers and have stayed at many luxurious 5 star hotels around the world. Sunset Key ranks up there amongst the best.

It is expensive - probably the most expensive hotel on Key West, but it is worth it if you can afford it. We were there in mid September the same weekend that 20,000 bikers descended on Key West for the annual "Poker Run". Bang goes our quiet weekend we thought. However, the island was tranquil. It was their quiet period, but for 2 days we were the only ones at the pool, and the beach never had more than 10 people on it. The waiters came around with free drinks, free fruit kebabs, glasses of ice water etc - nothing was too much trouble for them.

The 2 bed villas were fantastic. 3 bathrooms - each different - one with a great shower, one more standard and one with a tub. The only thing that could have improved them would be a jacuzzi tub. Each villa could comfortably sleep a family or party of 6. The contintental breakfast was so-so, but it was nice to wake up to it delivered on your veranda every morning, along with the fresh orange juice stocked in the fridge the night before.

We had a partial ocean view (villa "sea grapes") which was one row back from the ocean - looking directly at Key West. We would sit out most nights after staggering home from the Key West restaurants and bars and enjoy a nightcap while looking at the ocean.

The launch was running every 30 minutes, which was never a problem. We were only given a safety briefing once - which was when the coastguard were patrolling the waters. This may be why other reviewers were asked for i.d. The launch was air conditioned and very comfortable.

We went to Key West 19 years ago, and it has definitely "tamed down" a little since then. I feel KW is getting a little too touristy for my taste (plenty ot T-shirt shops), but if we went again, we would definitely stay at Sunset Key.

FYI - if you don't mind wandering off the beaten trail a little - I definitely recomend Santiago's Tapas. Wonderful Sangria, mini lamb chops, yellowfin Ceviche, hummus etc. Best I've ever had.

  • Liked — Seclusion, facilities and staff
  • Disliked — Price
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
15 Thank membermay07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 20, 2007

We travel every three months, We use higher end hotels for the service and the ease of accomodation to the facilities. This is a beautiful facility. The onsite food is above average. It is located on an island that is reached by a motor launch. It adds a 10 minute ride from the Westin dock at the end of Key West. The motor launch runs regularly.

After several days of riding the launch with out any problem, with no questions asked, we returned to the dock for the ride back to the island with a load of shopping bags only to be told by Tim, a three striper whom we had ridden with before, we must provide identification to board the launch. What we were told is that the island is a private island and that even though we had contracted for a $725 a day room (two people with a continental breakfast -hope you like green banannas) on the island, we must submit to the rules of the owner of the island and not the hotel even though the Westin name brand (Starwood) was on the hotel. The contract for the room was with Westin. To the rescue came another boat captain who knew us. Let me note we were never told of this policy at check in and no one at the front desk (they all said they were managers) could show us where we were noticed of this or where it is posted.

After 9/11 submitting a identification check for boarding an airplane is one thing. Contracting for a hotel room with the ride to the room being at the whim of insecure property owner is another. If you like rules such as this, then this is the place to stay, otherwise there are other facilities just as nice in Key West for a lot less money. On onother note, Key West tourism is down. They say that they are the most laid back community in Florida. It is a shame the Westin and its management do not follow those thoughts.

  • Liked — Room and view
  • Disliked — Management Staff
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank rmcguire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 27, 2007

Had a Fantastic time on their Private Island Resort!

The beachfront 2 bedroom cottage was immaculate, and the cleaning girls came twice a day.
Free breakfast basket, delivered daily on the front porch, containing fruit and muffins, was a great touch.
Best restaurant on Key West, Latitudes, is on the Property.
24/7 boat shuttle...8 mins.
Extremely attentine Staff.

The only real beach in Key West, and, you are away from the din of downtown, which can become quite noisy at night.

If you book at the Westin www site, call to confirm the accomodations.
The term 'bedrooms', refers to the guest cottages at Sunset Key.
They had booked 2 cottages, each with 2 bedrooms, for me.
They cancelled the extra cottage without blinking an eye --- no extra charges.

We took advantage of a 'stay 4 nights, get 1 free' special.

A little pricey, but, you definately get what you pay for !

When I vist Key West,
I will not stay anywhere else !

Hope this helps anyone researching Key West.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed August 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank MichaelRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 4, 2007

We stayed in a 3 bedroom cottage on Sunset Key in late May. We found the island a wonderful escape from Key West, we only visited one afternoon and decided to relax on the island the rest of the week. With one exception, to have dinner at Sarabeth's (our favorite meal in Key West). The staff was friendly and willing to do whatever you asked. They did not, however, anticipate our needs as well as some other 5 star properties we have visited. The cottage was decorated nicely and perfect for families, each room has its own bathroom. We particularly enjoyed the pool, comfortable chairs and great lunches. The beach was nice as well, but as many have said a bit rocky. We did our swimming at the pool and enjoyed the hammocks and lounge chairs at the beach. We had breakfast and lunches at Latitudes, and was not once disappointed. We enjoyed our stay and would return especially if we went as a family and needed the space of the cottages. We were disappointed in Key West, but can see why many enjoy the nightlife. In fairness, we did not take the time to get off the beaten path, mostly because we didn't want to leave the island.

  • Liked — pool, sunsets
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
13 Thank JSOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Key Cottages

Property: Sunset Key Cottages
Address: 245 Front Street, Key West, FL 33040 (Formerly Sunset Key Guest Cottages, A Westin Resort)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#5 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#8 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset Key Cottages 4*
Number of rooms: 27
Official Description (provided by the hotel):
Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more   less 
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest

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