This was my fourth time to Sunset Key in less than three years. My wife and I love this place. We traveled with her parents on this trip. Sunset Key is an amazing little island, it is a 10 minute ferry ride to Key West. We would stay on the island all day and then go into town for dinner at night. The Island landscaping is superb, they are always trimming and watering and planting it really is a lush tropical island makes it feel more secluded than it is. The views for Sunset are better than anywhere on the actual Island of key west. The food at the restaurant for dinner or for lunch is excellent not cheap, but great food and you get what you pay for. The bar tender at the bar Marcus (spelling may be wrong), is the best bar tender we have been around. Very professional friendly, my drinks were always great and I never even had to ask for another he just knew. My wife would just tell him kind of what she wanted and he would make it perfect every time. He is the kind of employee that most companies would dream to have. I hope they appreciate his service as much as we did. Only big problem for me was the concierge (One person to be exact). I had called her and told her that we were getting in early the next day and wanted to know if we could get an early check in. She told me that we could check in at 12:00 as she knew the party that was staying in our cottage was leaving earlier., (This was the day before we got there). We get to the Island at 12 and she greets us, I explain that I talked to her on the phone and she tells me that she did not say 12, but that our cottage would not be ready for another 2 hours. These cottages are not even 1000 sq ft, I am a home builder and have cleaned hundreds of houses I could have cleaned the cottage in 30 minutes. We ended up waiting for 2-1/2 hours for our cottage. Once we got to our cottage, I went around and looked to see how many cottages were vacant. I would say that over 30% of the cottages (low end) were vacant, but they made us wait for 2-1/2 hours after traveling all day. This would be ok if I was staying at a $200 per night hotel but not a $1000 per day resort. She did not care and was flat out rude to me. Further more our luggage was lost by our airline and I explained to her that we needed some assistance with this matter. She did nothing to help, she did not even make a phone call, I watched her for an hour sit at her desk online. She did not even call housekeeping to try and speed up the process. After this our trip was great, until we had to deal with the concierge on our last day. Our flight did not leave key west until 6:00 pm so I called and asked her if we could check out at 2:00 pm to enjoy our last day there. She said no way we had to be out by 12. I went to the office to ask her about this, she told me they could not and that the house keeping manager and told her she could not have any late checkouts today. I asked her if I could speak to the manager of housekeeping. She reluctantly called her and the manager came to the office I explained my circumstance and she said no problem. I recognized her, because she was the old concierge and was great at her job. I can't believe that Sunset Key hired this concierge as she has no clue to what she is doing. I will go back but will talk to a manager before I book another trip. We stay at Westin Resorts all the time and love them, and get treated better at much cheaper Westins than Sunset Key. Great place that I will go back to but this one person was horrible. I would like to know what Justin's response is to this. The island was not fully booked the day we arrived and left and she treated us very poorly. I have never had this problem at this resort.
- Official Description (provided by the hotel):
- Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more less
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- Also Known As:
- Sunset Key Guest Cottages, a Westin Hotel Key West
- Westin Key West
- Key West Westin
- Sunset Key Cottages Guest