I just returned from a four night stay in Key West. First, I really loved the community. There is lots to do and I had some of the best meals I've ever eaten. Now to the Heron House Court. I have never seen a location so misrepresented. I stayed in Room # 7. The blinds on the front door are cheap metal mini blinds - bent, missing to the point that there was no privacy unless I put my suitcase on the luggage rack and leaned it against the blind in such a way to block the gaps. Second, and I am not exaggerating - the room was not even completely painted. The ceiling is 2/3 or so repainted. The bathroom door has streaks of enamel as if someone was sampling a paint color. Same with the trim in the bathroom. There are chunks missing from the sheetrock in both bedroom and bathroom. There is a big hunk out of the trim over the doorway into the room. The headboard of the bed is wrought iron metal and not even attached to the bed. Therefore, when sitting or laying on the bed, the headboard bangs the wall. The bed was atrocious; the pillows were of the chopped up foam rubber variety. The furniture, which is advertised as "local art", was basically garage sale leftovers. The pictures on the wall were cheap prints - mildew under the glass and a few were dirty on the exterior. The plug in the bathroom would not support both the hairdryer and a shaver or electric toothbrush. You had to choose. I had one nice shower in the four days and the remainder, the water temp varied between lukewarm and cool. The fabric shower curtain was a peach color that had been splashed with bleach so the bottom half was spotted peach/white. The toilet had a layer of black under the rim - I didn't check it close enough to see if it was mold or corrosion. As previously written in other reviews, the a/c units are all window and old ones. My room had two - one that apparently had stopped working but they left it and just installed another old one in the window. The entire time I was there, the pool was dark green. No one should have been swimming in that pool. The breakfast part of the B & B was basic..coffee, tea, juice, cold cereal and bagels. One last thing...the day prior to my arrival, I called to arrange for early check in as my plane was due in @ noon. "No problem," I am told. When I arrived, Roman couldn't help me. The only thing he could do was phone me when my room was ready. "No, whomever told me the room could be ready early should not have done so." No explanation, really. Since I had paid for the entire trip in advance, I felt more or less imprisoned by the Heron Court. Since Roman had told me that the place was entirely booked, I did not see any point in telling him that I was very dissatisfied with my room. My saving grace was friends who were just up the street at the Marquesa. I stayed up there most of the time. Even if you are on a budget, as I usually am, you can do better than this. I have traveled a good bit, both in the US and abroad. I do not recall a worse oversell than this place though I will say that other rooms appeared nicer than mine was. Maybe this was the room they hadn't finished updating yet and rented out thought they should not have. For the record, I booked the trip over 3 mos. in advance. I have stayed at Motel 6s that nicer than this.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Travelocity, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, HotelQuickly, HotelsClick and Evoline ltd so you can book your Heron House Court reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Heron House Court Hotel Key West
- Heron Court Hotel