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“Nice but not the full package” 3 of 5 bubbles
Review of The Mermaid & The Alligator

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The Mermaid & The Alligator
Ranked #3 of 85 Key West B&B and Inns
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice but not the full package”
3 of 5 bubbles Reviewed November 18, 2012 via mobile

We stayed for three nights in November and whilst the Setting of the B&B is beautiful we were not made to feel overly comfortable and felt a bit like we were intruding in the owners house when using the downstairs space. There are some lovely touches, for example the wine at 5pm and the breakfast was delicious. We had booked into the treetop bedroom as the other two rooms we had hoped to stay in were fully booked and whilst the room is fairly spacious the low ceilings and lack of natural light made the room feel somewhat smaller and you have to have the lights on even during the day to be able to see.
Overall it is a very efficiently run B&B, however the atmosphere could be a bit warmer.

Stayed November 2012, traveled as a couple
Helpful?
3 Thank WeeSusieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MermaidAlligator, Owner at The Mermaid & The Alligator, responded to this review, November 19, 2012
We’re sorry these guests felt a bit uncomfortable. We are there to offer assistance but not to intrude on a guest’s privacy or space and will always grant this if we feel that is what they are seeking. We are always happy to greet any guest who chooses to stop and chat, in fact we love to talk! The common space is for all of the guests to enjoy, use the guest computer, watch TV, read or just relax. This is what many do and we are happy to see them enjoying themselves. Go ahead, fall asleep on the sofa!

The Treetop Suite is a favorite of most guests who stay in it. It is the only room on the 3rd floor, very private, as we describe “above it all”. The historical home is built of Dade County Pine which is exposed where possible as are the gabled ceilings in the Treetop Suite. There are windows on 3 sides with select walls painted bright contemporary tropical green.

All of our rooms are different styles; this is one of the many great things about the Mermaid & The Alligator. We always describe the rooms in detail in e-mails or on the phone as our desire is for the guest to stay in the room that best suits their wishes. Unfortunately this was the only room available and it wasn’t quite right for this particular guest. Next time you are visiting from the UK please give us another try, maybe the Sun room with is 6’ high windows will be a better fit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
ohio
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

This was our first visit to Key West, we stayed at the Mermaid & Alligator for 5 nights. This B & B is awesome. The staff were so welcoming and helpful in planning excursions. We stayed in the Papaya room which was a little small but who spends time in the room while in Key West. The room was spotlessly clean and beautifully decorated. The breakfasts were very good. The grounds are beautiful and the atmosphere there was so relaxing. We were always on the go, there is so much to do in Key West. I wished I would have had at least one day to unwind and read a book and relax at the B & B. Maybe next time!! Don't hesitate to stay here.

Room Tip: All rooms are beautiful.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ohiotrav23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

We absolutely adored this place! My husband and I stayed here for 2 nights during our honeymoon in October 2012. On arrival, we were shown around and given lots of information about the inn and Key West in general, and I have to say the inn captures the essence of the island perfectly! We stayed in the Garden Room, which was incredibly cute and comfortable, and had patio doors opening out into the gardens... which are serene and, whilst still being shared amongst the guests, felt really private and secluded... and included a spa pool, hammocks, actual lovebirds, and all sorts of exotic plants.

The staff were really helpful, booking an excursion in the mangroves for us and having a wealth of information on local restaurants. Our room was clean, well decorated, extremely comfortable, and relaxing. The shower room was particularly interesting (glass brick walls - don't worry, it's covered by exotic plants outside so no one can see), and the amenities were perfect (including free wifi and delicious-smelling soaps etc).

Caya & Havana, the gorgeous flat-coated retrievers, really added to the relaxed environment of the inn; especially for my husband and me who love dogs. Havana's a bit older and is happy to just chill out inside and escape from the heat, but Caya loves to play and will bring sticks to you while you're sat in the spa so you can throw them for her.

There is a general 'welcome to our home' feeling at the inn, where you can wander around at your leisure, there's free juices and snacks during the day, and free wine in the evening. We were so relaxed whilst staying here and really didn't want to leave!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LittlePepperpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southbury, CT
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

I can't say enough about this wonderful B&B. The Key West flavor is evident through and through. We stayed in two different rooms. The first night we were in the Bamboo room, which is in a small cottage behind the main house. It was nestled in the most extraordinary, lush garden. Little brick pathways twist and turn between palms, and other exotic plants, trees and shrubs. The garden area is where you have breakfast along side a covered pergola. It's so serene and peaceful, you can't believe you're in the middle of key West. The next couple of nights we were in the Caribbean Queen room, and it too was delightful, with a balcony that faces the street. Even though the Bamboo room only has a queen bed, I think that it's my favorite. Oh, did I tell you that the breakfasts are spectacular? We have been staying in B&Bs for many years, and this one certainly goes to the top of the list!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BentleyDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Springs, Florida
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed November 11, 2012

We recently completed our second visit to this inn in Key west fl. My reviews were most flattering after our first visit, however times have changed and would not recommend this overpriced noisy inn in the future.
Following our reservations made in April 2012 they informed me , after it as too late to change that they had instituted a non smoking policy anywhere on the grounds, which is fine as that is their right..
I also have a allergy to pet dander and one of their dogs rolled on our bed triggering a allergy attack., as well the dogs frequent the food areas begging from guests.
The staff is hostile and generally give the impression that you are intruding on their privacy, most unpleasant folk.They then claimed falsely that I had smoked in the room and charged 100.00 for cleaning which was not mentioned at checkout , this was totally unauthorized charges so beware giving these folks your credit card, we have informed Visa and will dispute this charge.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank jerry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MermaidAlligator, Owner at The Mermaid & The Alligator, responded to this review, November 14, 2012
The truth is the truth so let’s get to the truth. This vindictive rant comes from the fact that this individual choose to smoke inside his room at the Inn and won’t fess up to it. We have had a non-smoking policy inside our inn and rooms for 16 years (in place during his first visit) and recently expanded to include the entire property. We emailed notice of this change to all of our advanced reservation and offered a full refund to any guests that choose to cancel. After notifying our future guests of our non smoking policy only 3 cancellations were received, 1 sarcastic response from this same individual and 57 emails thanking us for making the decision to provide a smoke free environment.
We should have known the game he was up to when he refused housekeeping service. Thus we were not aware of the smoke infiltrated room until after departure. We should have known the game he was up to when he was caught feeding one of the dogs at the breakfast table with one of our famous “muffin monster” signs right there asking not to do so. The dogs are trained not go into the rooms but when enticed by someone that fed them, they can’t resist. Even a helpless dog has been victimized by this individual.
It’s pretty obvious when someone has smoked in a room. As it took an entire day to decontaminate the room and clean the air conditioning system to ready for the next guest, we had no choice but to charge him the recovery fee of $100. (Some hotels now charge up to a $500 fee.) In our 16 years as innkeepers, we have never had this happen where we had to charge a guest for smoking inside their room.
We are blessed with wonderful guests who come to our inn and KW to enjoy themselves. We suggest reading his first review of the M&A and then other reviews, you will see nothing has really changed, at least with us. Fortunately we very rarely experience a guest that is looking for nothing but trouble. We cannot be mad and this individual we can only pity him. The truth is the truth, we know it and he knows it. He is the one that lives with the lie, and sadly this appears easy for him.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

This is a true example of where the customer is king. Nothing is too much trouble, or left to chance and no detail is overlooked. From the complimentary fridge of cool drinks, to the umbrellas or beach towels to take out. The garden is an oasis of calm with a huge hot tub; the bedrooms focused on comfort with their own mood enhancer! Breakfast is made up of home cooked goodies. I cannot recommend this B&B enough and would not consider staying anywhere else if I am ever lucky enough to return.

Room Tip: We stayed in the Sun room which was bright and quiet, overlooking the garden. A small balcony enhan...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank YW4YW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
2 reviews
5 of 5 bubbles Reviewed November 10, 2012

This was my first time at a B&B. This place is beyond words. From the Love Birds to the Florida native plants you would have to see to belive.
Where my husband and I stayed you awoke to the song of the birds, what a sound to be awoken to. The staff took care of you like you were their family. Caya and Havanna, the best moscots ever. I booked our room for our next vist before returning to Sarasota. (we have no place like this in Sarasota)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sue s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mermaid & The Alligator

Property: The Mermaid & The Alligator
Address: 729 Truman Ave, Key West, FL 33040-6423
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #3 of 85 B&Bs / Inns in Key West
Price Range (Based on Average Rates): $$
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to the casual elegance and style of a more relaxed age. Our beautiful circa 1904 Victorian Home, located in the heart of Old Town Key West, offers the warm hospitality of a traditional bed & breakfast while providing our guest a place to relax, enjoy the ambiance, and even shut out the rest of the world if you choose. Join us and feel at home. ... more   less 
Also Known As:
The Mermaid And The Alligator
The Mermaid & The Alligator Hotel Key West

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