Based on what I had read on TripAdvisor I decided to go and have a pedicure and manicure. I had to go on two consecutive days as they couldn't fit me in, which was fine, and was seen by the same person on both occasions. Unfortunately the quality was dreadful". My pedicure was fine but the nail polish was unevenly applied and thick in parts. Similarly the manicure was not a lot better.
I did go back and complained and they offered to fix it as one of the people there did agree it was badly done. She was actually great and rectified the manicure with a Shellac polish but she didn't have time to put right the pedicure so I had to live with that.
I was pleased they tried to put it right but not before getting incredible attitude from a young receptionist there who clearly had little interest in dealing with the customers and more interested in engaging in personal conversations.
Unfortunately this place seems to believe its own hype and there seems to be only one or two good technicians there, I visited in February this year and am going back to KW in September but will find a better alternative to this place.
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