This is a 5 star Resort BUT housekeeping makes it a 3 star IMO. We were Interval World exchangers and our Room should have been thoroughly cleaned mid week. It never happened. I called and was told 10 AM wed; No Show; Called and they said 9 AM Thursday; A No show. Finally a Manager named Mark called and apologized; He set up up for a meal at The Shor which we appreciated
The Room was half cleaned Friday the day before we left Saturday. They did not sweep,Vacuum or mop; We had asked for a total cleaning which was our choice. Someone lied and said we only wanted towel service which we did not get half the time either. House Keeping could care less and I would fire this out sourced company so fast there heads would spin. There is much more to this issue but I will shut up........
The Resort is Beautiful! The Landscaping is Immaculate. Our Room was perfect; 3rd floor overlooking the pool and the Ocean. We loved our 7 day visit to Key West.
If Housekeeping would do there job with a smile on there face, I would give this a 5 star but this is a BIG Issue and Hyatt "Higher ups" needs to resolve this issue quickly.
- Official Description (provided by the hotel):
- Contemporary vacation resort; residential styled units with fully equipped kitchens and dining areas; ocean views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hyatt Hotels Corporation so you can book your Hyatt Windward Pointe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Windward Pointe Hotel Key West
- Hyatt Hotel Key West
- Hyatt Key West
- Key West Hyatt