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“Quick weekend”

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Hyatt Sunset Harbor Resort
Ranked #46 of 51 Hotels in Key West
Certificate of Excellence
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Quick weekend”
Reviewed May 13, 2013

Was nervous due to reviews, but studio and property were great. Staff very friendly and location was great. Gave us early check and late check out. The property could not have been better. Location was key, no need to rent a car or scooter you can walk everywhere

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twohappydogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 19, 2013
Thank you so much for your kind review of Sunset Harbor. I'm glad we were able to turn your quick weekend into a bit of an extended one with the early arrival and late check out! We look forward to seeing you again for another quick weekend some time very soon! You are always more than welcome here at Hyatt Sunset Harbor!
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295 reviews from our community

Traveler rating
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    13
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Jacksonville, Florida
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 12, 2013 via mobile

We are driving home after a wonderful stay at hyatt sunset and I am still smiling. We have vacationed in KW for years and love this hidden gem. You are seconds from Truman Annex, Diving, mallorey square and The action on Duval. The great part is the hotel property is serene and quiet. The pool area is beautiful and never crowded. Our studio on the third floor was decorated nicely wih island flair and plenty of room. Nina Delgado front desk helped us with a hyatt voucher stuation with professionalism and kindness. We loved this place and will be back.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jodirachelsavannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 19, 2013
Thank you so much for your review of Sunset Harbor! I'm so happy that Nina was able to assist you with your vouchers and that you had such a wonderful stay! We look forward to welcoming you back on your next visit to Key West!
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Lakeland, Florida
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 9, 2013

I don't know where these other people stayed at that said it was nice but NO!!! It's OLD and our room was S.M.A.L.L.! The minute you opened the door and steped in from the little foyer, you bumped into two chairs at the end of the bed. The tub was next to the bed and you had to move the chairs into the foyer area in order to get around. (not to mention the 12" tv you couldn't see unless you stood in front of it)The cracks in the floor tile at the corners of the shower didn't invite you to stay! The desk clerk couldn't care less. The only interest they had was that you returned your key or they'd charge $50. Not the Hyatt standards - find a nicer place - this needs a makeover!! Everything about it is o.l.d. For $278/nite & $30 parking & $20 resort fee to use the pool?..not worth it even if it's in a great location - the island is small, find another place to sleep!

Room Tip: If you must stay at this hotel, do NOT let them put you in a studio - w/o a balcony there is no reas...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jones_of_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 11, 2013
I am so terribly sorry that you did not enjoy your stay with us. Please accept my apologies for the condition of your shower and for your experiences with our team members. We will certainly take the appropriate steps to correct any deficiencies to the unit you stayed in to ensure that it won't happen again for future guests. Thank you for your review and I hope that you will consider staying with us again in the future.
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Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013

Don't listen to the reviews about studio being small they are far from it.Plenty of room huge bathroom with 2 person Jacuzzi tub.The property is beautiful and always clean.The front desk and all staff is great.You are right official street but fame enough away you don't hear anything.I don't know what the other reviewers were talking about.This is one of the best places I ever stayed

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cplfromma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 11, 2013
Thank you so much for your heartfelt review of Sunset Harbor! I'm glad you enjoy staying in our Studios and that our Front Desk and other team members were able to make your stay memorable. We are certainly in a great location, but it's always nice to have team members who enjoy what they do too!
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Hurley, New York
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 7, 2013 via mobile

Rooms are small for a time share, but location makes up for it's size. Property is tucked away next to Mallory square (place to be to enjoy drifting into marvelous sunsets), and Truman Annex (home of The Little White House). One or two bedrooms have balcony, but studios are without balcony or view. Night life on Duval Street is always diverse and lively. Excellent location for food variety, shopping, site seeing, water activities (just not the best beaches).

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMRAGBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 11, 2013
Thank you for your kind review of our resort! We certainly have a wonderful little corner of Key West with amazing views of the ocean. I'm so glad you enjoy staying at Sunset Harbor & look forward to welcoming you back again soon!
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Palm City, Florida
Level 6 Contributor
237 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed May 6, 2013

The location is absolutely the best. Walking distance to Mallory Square and Duval. We had a one bedroom suite and although it was clean and the kitchen stocked it was dated. Our room barely had a view of the pool and forget the water. The staff was friendly. The pool area was clean. There were always chairs available and the towels stocked. A bit pricey but for the location bearable.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NPC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 19, 2013
Thank you for your review of Sunset Harbor and for the variety of wonderful things you said about our staff, property and location! Our team certainly works very hard to try and exceed all of our guest's expectations. They all love their jobs and it definitely shows. Thank you again for your feedback. We certainly hope you come back and see us again soon!
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Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 26, 2013

Just stayed in a two story townhouse last week and enjoyed the place greatly. We parked the car and didn't move it for 7 days. Everything is in walking distance and the pool area is very well maintained. Just signed our purchase agreement and will be back for many years to come. Excellant property!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baileysue61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review, May 3, 2013
Congratulations on your purchase and welcome to the Hyatt Residence Club and Hyatt Sunset Harbor family!!! I couldn't be happier to welcome a new owner to our every growing, close-knit group. Our owners tend to stay at Sunset Harbor for their owned weeks each year, which creates a welcoming, family atmosphere that you are now a part of. If you ever have any questions about membership or about Sunset Harbor, please feel free to contact me directly. Thanks again for your review and welcome to the family!
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Additional Information about Hyatt Sunset Harbor Resort

Property: Hyatt Sunset Harbor Resort
Address: 200 Sunset Way, Key West, FL 33040-8312
Location: United States > Florida > Florida Keys > Key West
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Hyatt Sunset Harbor Resort 3*
Number of rooms: 66
Official Description (provided by the hotel):
Condominium Resort with Victorian styling; situated in the heart of Old Town, overlooking the Gulf of Mexico. ... more   less 
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt

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