The receptionist was very nice and explained everything to us, we were supposed to leave car keys because parking space was very small and cars were parked one behind the other.
When we left to sight see the receptionist told us he left at 7 pm (when on the paper he had given us the time table said till 8 pm) and told us to take the room keys with us (car keys stayed behind). We assumed there would be someone at night to give us our car keys. When we arrived at 7.00 pm there was nobody there, the door was locked. We were going to need our car and our keys were in the office!
We did not know what to do!!! Luckily there was an emergency number, which we phoned and got immediate response from a very rude woman, who was not happy to get an emergency call. She was quick to bring the keys, but made us feel really guilty as if we were to blame for this misunderstanding. For the price one pays the service is not good, it is ridiculous that there is no one around and, the person on call should have a better attitude.
We stayed only one night, the breakfast was ok and the room was fine, but I insist that we paid the same rate we had paid at the wardolf astoria towers in New York a week before and got a nonexistent service in comparison
- Official Description (provided by the hotel):
- Key West Hospitality Inns is a family of Key West accommodations. Family-owned and operated since 2006, our properties suit a wide range of guests and families.Our four properties are meticulously maintained and located in the heart of historic Old Town Key West. Ideally located, our accommodations are within walking distance of countless restaurants, shops, art galleries, beaches, Mallory Square and mile-long Duval Street.Within our family of accommodations, we have four unique and distinct properties. Whether you are seeking a quiet, romantic, secluded stay, or vacation rentals for a family retreat, we have you covered. Our properties include a tropical bed and breakfast on Duval Street, a cozy inn near the beach and Southernmost Point, a historic “Conch” house, and quaint vacation cottages and studio apartments. ... more less
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- Also Known As:
- Wicker Guesthouse Hotel Key West