We were kicked out of the lobby because the staff was handling a complaint when we tried to check in. We were then told to inventory the room. Towels were missing and the front desk was told...they never got us the towels. The water heater broke on day 2. Maintenance said that they couldn't get anyone to look at it until the next day. Nobody showed up to look at it until 11 am...after we were greeted by a 2 inch cockroach on the floor. Maintenance then told us that they have pest control come in twice a month and that it was normal. He said " we have all kinds of bugs, animals and even rats that come in." Get ready for a $20 taxi ride to Duval Street or you can rent a bike and ride the 4 miles.
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- Also Known As:
- Coconut Mallory Resort And Marina Hotel Key West