We booked our stay in advance... never been to this place, nor the keys, but the pictures looked great. As soon as we walked into the place you were first hit by the realization that it looks NOTHING like the pictures. The only things updated were the countertops and upstairs shower. Our soap dispenser fell off the wall within 30 minutes of us walking in. There were little ant like bugs crawling all over the countertops and tables. The floors looked dirty and the whole place smelled weird. We found someone's sock that must have been left behind from the previous guest right out in the open so I doubt they cleaned much. When we went to complain they pretty much told us too bad, there was nothing they could do about it. I had to move the dresser in front of my door at night to make sure my child wouldn't get out at night and fall down there horrible metal stairs. There were also raccoon's all over the pool area. I honestly would spend my money somewhere else. The place is awful and the customer service is horrible.
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- Also Known As:
- Coconut Mallory Resort And Marina Hotel Key West