OK, so the maids don't/won't? speak English. NOT OK when customer service is an alien language. What's worse is when maids and staff are trained to be mean, snooty, holier than thou, like a Beverly Hills designer store when you are in your first half of the Pretty Woman stage of life, and are wearing dirty cut-offs and ripped fishnets. I am not. I am in the second half of the movie, but in flats, without the eyeliner. Ok I am a woman traveling alone, working, so of course I should expect a female maid to treat me like her cheating husbands illegitmate leper child. I am a Marriott Rewards member which is even more horrid to the entire staff. At the front desk I was treated to the typical revolving snotty teenager whose whole job was to be unclear, exasperated and insulting. The 10 times I have stayed there or tried to over 5 years, I have never seen the same front desk staff twice. It is the only Marriott in the world where they will refuse to let a quiet, polite, patient, platinum member use the computer in an emergency, and make such a scene all by themselves that you are waiting for a military escort to appear, open the door to a Mexican jail cell and splain how they do things a little differently here. How DARE you ask for customer service. But ever hopeful, and frankly stuck, because I have to work Key West once a month, and tho more expensive than the moldy Fairfield inn, have they cleaned that up yet?, the Waterfront is cheaper than the Beachside, and I have to be practical, while staying loyal to Marriott. Most of the time I stay in Largo, and suffer the extra drive, but I hoped, I hoped. And I recently tried the Waterfront again. I was only in the room sleeping or on the job, except for my last morning when I caught up with the laptop on all my fieldwork. I enjoyed a terrific breakfast courtesy of Starbucks PATTY, who is an absolute blast and made the whole stay worth it. She should run a room in Key West! Oh she does! all she needs is a mike, because she is a natural wonder of high energy, well placed jokes, kind and sassy while totally service oriented, she chided me for helping pile up my dirty dishes..... and all the laughing really helped me relax. She also turned me on to the Office Depot across the street, and is a wealth of info of all things cool Key West, So back to the room I go, smiling and sated, and settle down to work. Its a lazy Tuesday, no one around, not a sound outside my paper thin walls. Suddenly I realize its eleven o'clock, and I could use some extra time. I call to the front desk where I am curtly told that the latest is 12:30 (How Dare You!) cluck,tsk tsk cluck! and so I gauge my time. At 12:20, I am out the door with my computer and camera. I smile and wave at the maid, pack up the car, and back up to the room for my personals. I am happy to see the pretty maid smile at me, and arrange a nice fat tip of ten bucks. I have only been there a few days, but I worked as a hotel maid, TWICE in my life, as I was a runaway and put myself thru college. It is hard hard endless work, rePEAT and I don't forget that, and honor every maid who is vacuuming up the toenail clipping I dropped on her rug, plus I am from Jersey. At 12:23, I am back to the room to wrap it up and head north, I smile at the same maid again, and the key to my room no longer works, as checkout/change-the-keys time is 11 am, thanks for telling me! The maid is three rooms away from me. I smile, shrug my hands and gesture her to come over. Then like a strange demon emerging from this petite Spanish beauty she smiles and shakes her head no. I fully turn slowly, still calm, just trying to understand what I am seeing. "To the front desk" she says in her best no speka de engla. I gesture, smile and say " ITS ME> Its the same me you just saw leave the room"...... To which she strides down the hall to my room, gets in my face and says TO THE FRONT DESK. customer service folks! down she walked to me! Somehow, I am no longer calm, but I am not insane yet, and I spin on my heel, down the stairs, over the river and thru the woods from the back wing, you know, the one with the BROKEN SECURITY DOOR, down around over and thru to the actual front desk. There I am met by Miss Surly who makes me a new key, and the only smile I see from her is the smile that accompanies: "The maid is supposed to do that, you know, that is how they are trained." ie.."YOU DOPE HOW DARE YOU cluck tsk tsk cluck eyes rolling. I am so happy to see their concern for security when THE SECURITY DOOR RIGHT NEXT TO MY DOOR HAS BEEN BROKEN MY ENTIRE STAY. So back across the lobby, thru Starbucks, OH Patty, bummer! along the pool, around the tiki bar, (the courtyard is very beautiful, note) and navigate the gate, hit the beach, (the beach is so sweet), onto the (beautiful) boardwalk, up the stairs and back through the BROKEN SECURITY DOOR to my room, and the new key does not work. It is now nearly 1. I am now feeling insane. The beauty of the courtyard property has become invisible, so near and yet so far ........ I start to sound a little insane and I stomp down towards my good friend the maid to "call the front desk and open the damn door for me, I am not jogging that mile again, I am paying over 300 dollars a night you just saw me leave and one minute later I am the biggest threat since Castro? ......" but before I could tell her what I really think she is zipping up to the door to open it for me. And I have to wonder, as I look down on her from my 5'10" of steamed stored up Irish where all that security training went in those minutes, or maybe common sense kicked in, or maybe I reminded her of a man........
I removed my tip, although I was grateful to my oppressor, as in a third world country I would have paid her to get me out of there. When Anne the "manager" emailed me, I was told between yawns that my safety and security were her highest priority. k ching
so girls bring your fella, skip the hotel on the weekends or frankly even in season, as it is SO DANGEROUS, accept your criminal status at this beautiful property, and spend the extra bucks to stay at the Beachside Marriott, or skip Marriott altogether. But don't skip Patty at Starbucks, go in for a latte and a laugh. Slide into the lobby,look left back to the pool, outsnoot the upnose at the desk, and breeze right through to the coffee+ bar. Just don't expect the Starbucks to operate under the normal rules of a normal Starbucks, not here in the third world country of Courtyard Key West Waterfront. They do things a little differently.
- Official Description (provided by the hotel):
- We are a Key West hotel located on the Gulf of Mexico in the "New Town" section of Key West. Located within a 10 minute drive of any attraction on the island. We feature spacious guest rooms, including suites with a variety of room configurations including in-room Jacuzzis. Every room has free hi-speed internet access, iron and ironing board, hairdryer, coffee maker, cable TV and refrigerators. A Tiki Bar is located adjacent to our large outdoor heated pool and Jacuzzi or feel free to tan on our private sunbathing beach located behind our hotel. Join us in our Bistro featuring Starbucks and a wide range of breakfast items. Our Complimentary downtown shuttle service will drop you off and pick you up in the historic seaport; walking distance from Duval Street. Be sure to talk our our onsite concierge agent who can assist you with the many activities and history enriched attractions the island has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, TripOnline SA, Priceline, Ctrip TA, Hotels.com, Cheap Tickets, Cancelon, getaroom.com and Hotel.de so you can book your Courtyard Key West Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Key West Waterfront Hotel Key West
- Key West Courtyard
- Key West Marriott