I would like to express my appreciation for the service received from Edina K.
I booked our stay at La Concha through the IHG website and had issues with the preferences for our room. Upon checking in, I explained to the supervisor in charge, Edina K., of our issue. Edina K., understood and took action to correct the mistakes without hesitation. She made our wedding anniversary trip a memorable experience. During our stay, whenever we passed Edina in the lobby, etc., she took time to say hello and make sure everything was to our satisfaction. Being a Platinum Elite IHG member, I appreciate her outstanding customer service and have stayed there numerous times in the past few years and plan on returning without hesitation.More
- Free Wifi
- Free parking