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Reviewed 4 weeks ago

Chose The Reach in Key West for its private beach. An influx of very smelly seaweed and brown water made the beach unusable. The hotel is expensive and in need of a renovation. Very run down. Charge a $45 per day per room Resort Fee for services we paid for and tipped for. Would not stay here again or visit the Keys at this time of year again.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Jkmcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The overall experience was great, and the hotel grounds beautiful, but the hotel is showing signs of age and wear. A refresh is badly needed to maintain the Waldorf Astoria quality that comes with teh brand.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Br549manthon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded 4 weeks ago

Dear Br549manthon,

Thank you for taking the time to share your feedback with us. It is exciting to hear you had a pleasant experience and were able to enjoy our beautiful out hotel grounds. We are sorry to hear you found the hotel dated. As a Waldorf Astoria, we strive to maintain our property and we will keep your comments in mind going forward. On behalf of all of us here at The Reach, it was a pleasure serving you and we hope you will join us again soon.

Sincerely,

Taj Bhandal
Complex Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My husband and I checked in today and I was very apprehensive about my hotel choice, after booking and later reading reviews. However, the staff has been so polite and helpful. The room was very clean and updated. New bath fixtures, nice bed, nicely working amenities. The pool is nice and very quiet. The beach has seaweed, but the white sands are still plentiful for soaking up the sun. I am pleased with my choice and would stay here again.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank mrspobr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded 4 weeks ago

Dear mrspobr,

Thank you for taking the time to leave five-star review. On behalf of all of us at The Reach, I would like to thank you for staying with us during your trip to Key West. It is wonderful to hear that you were impressed with both our staff and your room. We work hard to make sure our guests expectations are not only meant, but exceeded. It is great to hear you were able to enjoy both our pool deck as well as our beachfront property. It was our pleasure serving you and we appreciate your preference. We hope you will join us again the next time you’re in Key West!

Sincerely,

Taj Bhandal
Complex Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Just returned from a 4 night stay at the Reach in Key West. This was my first time in Key West and wanted to enjoy a "non-kid" vacation with my girlfriend. I had concerns, based on the reviews, about the hotel rooms. I contacted the hotel back in January and Ernest Romo (EJ) promptly replied to my email. EJ informed me that there were 3 hotel rooms that had be renovated and they were demo rooms for the upcoming renovation starting in August. EJ went out of his way to make sure we got one of the renovated rooms, and it did not disappoint. The interior was very modern, nice couch area, bed was very comfy, and the bathroom was really wonderful.

The staff at the hotel were amazing. Besides EJ, shout out to Jesse down at the beach, cool dude, always making sure we were setup at the beach or pool. The wait staff was also excellent. They have this great system that they have a pager for the wait staff. Works quite well and drinks were extremely good.

We ate at the onsite restaurant for breakfast twice. They have a nice brunch menu on the weekend, smaller plates, really liked that option.

The pool, albeit small, was clean and not overcrowded at all. The beach, again not big, but plenty of room, was clean. However, there was a TON of seaweed, which the Reach tried to maintain by cleaning it daily. This isn't a Reach problem, Key West in general had this problem. To the point they closed certain public beaches. The smell wasn't good at all. However they groomed the beach daily, but there was just so much seaweed. Was better to get out there in the afternoon, wasn't as bad.

Overall it was just a great stay. Highly recommend renting bikes from the hotel, that is how we got around Key West given the lack of parking for cars. We also checked the sister hotel Casa Marina. Only the pool area. The place is massive and the pool needed some TLC. Nice wait staff as well, but so glad we stayed at the Reach. The Reach is more of a boutique hotel as compared to the Casa Marina.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank smittyny1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded 4 weeks ago

Dear smittyny1021,

Thank you for taking the time to leave such a helpful review. We truly value your feedback. We are pleased to hear you found our recently renovated rooms comfortable during your stay. We are also thrilled to hear that our staff went above and beyond to make sure your trip was exceptional. We will be sure to relay your kind review to both Jesse and EJ. We appreciate your preference and do hope you will join us again next time your travels take you to Key West. We look forward to serving you again soon!

Sincerely,

Taj Bhandal
Complex Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My stay was great after a rocky start. Was given a room that was small and dark with scarred furniture. Bed was not comfortable and A/C would cool down to set temp. Complained to desk staff and was quickly given a new, larger room with an ocean view. GREAT CUSTOMER SERVICE!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyAssociate, Complex Director at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded 4 weeks ago

Dear Stuart B,

Thank you for for taking the time to share your thoughts with us! We are delighted to hear that our staff was able to accommodate your request for a room with an ocean view. From everyone here at Casa Marina, we were thrilled to have been able to host your Key West adventures. We hope to welcome you back soon.

Sincerely,

Taj Bhandal
Complex Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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