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“Do Not Stay Here, Casa Marina a much better choise”

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The Reach, A Waldorf Astoria Resort
Ranked #44 of 51 Hotels in Key West
Miami, FL
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Do Not Stay Here, Casa Marina a much better choise”
Reviewed May 7, 2006

Whatever you do, do not book The Reach. After reading all the reviews I thought that my experience would be different (yeah right). We arrived late Friday night for my husband's SURPRISE Birthday trip. After calling 2 TIMES earlier that day to make sure they will have a room for us for late check in we come to find out that they overbooked the hotel and do not have any more rooms in the whole entire hotel (and they had the audacity to say that they do this very often!). The staff wasn't event nice and apologetic about the whole situation. After aggressively fighting with them we were transferred to their other hotel the Casa Marina with an upgraded room and 1/2 off on the first night's stay (once aging this was after some very loud screaming and yelling), what a nice start to my surprise for my husband. We had to take our bags, put them back into the car and drive to their other property. When we arrived it was like a whole different world. The property is absolutely beautiful and large. They have a proper lobby as opposed to the parking lot at The Reach. The staff is extremely nice and helpful, the grounds are very clean and groomed, the room was OK, clean but a bit old. At the end I was happy that they screwed up our reservation because I hated The Reach but loved Casa Marina!!!

  • Stayed May 2006
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Helpful?
7 Thank traveler_with_kidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed April 26, 2006

The website is VERY misleading. The rooms are incredibly overpriced: they are old and stale, in need of a major upgrade. Bathrooms are pitiful. I understand they are renovating, but please, just lower the prices. Everythng for that matter is overpriced....Pool is small, and terribly overcrowded and not desirable AT ALL. Food is poor to say the least - I had a bit of food poisioning on first day. Car was taken at valet - although valet charges were never explained versus self parking. The staff just doesn't seem to care. The beach is nice, and that seems to be the selling point - and weddings. All in all, stay away until renovatations are complete and the travel editors have visited.

  • Stayed April 2005
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Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 6 Contributor
215 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed April 23, 2006

Way overpriced. I was attending a conference. I am just glad I wasn't paying for it myself and my employer got a greatly reduced rate.

My standard room was OK--tile floors, King bed, sofabed, small round table with 2 chairs, coffee table, bedside stand, and wardrobe/TV. Balcony overlooking street and tops of restaurants (garbage truck comes by 7am) with plastic table and chairs. The a/c blasts on low or high--amazing volume. All energy efficient flourescent bulbs in lights--I turned on all the lights to try to read one night and I have no idea what my make-up looked like. Soft towels and NYTimes at door each morning. Nice staff and shuttle to airport and Casa Marina hotel. The beach area and pool are tiny. I didn't hear the contruction on my side of the hotel. The hallways are strangely confusing and it can be hard to find a staircase to where you want to go.

These hotels have been purchased and are undergoing renovations. Others at the Casa Marina said my room was in better shape than theirs.

  • Stayed April 2006, traveled on business
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Helpful?
3 Thank Metwo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 20, 2006

This hotel cannot be classified by any standards as luxury.............arrival via the parking lot, balconies with parking lot view, pool the size of a postage stamp, small and dirty beach and excessively overpriced are but a few of the characteristics. Don't bother going , since there are a few classy hotels with infinitely better everything except a beach.........which is preferably to the other one.

  • Stayed April 2006
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3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 17, 2006

This resort( if thats what you call it! ) is way over priced! There was construction going on every day from 9:00AM until 5:00PM .Dust from the construction was all over our everything when we returned to our rooms every day. They should have let us know when we booked about this!

  • Stayed April 2006
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Helpful?
7 Thank skippy120753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 6, 2006

If your looking for a run down hotel w/ great beach access then this hotel is for you. I'm sure this Hotel was nice 10 years ago, but it looks like they haven't put a dime into this place in years. Not worth the money. I checked in & out same day. Try the Hyatt !

Read the other reviews on this page - they are 100% accurate.

Stayed April 2006
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 6, 2006

My husband and I just returned from Key West and I wanted to share some thoughts about the Reach Resort. I have a mixed opinion about the resort, but thought those going would benefit from our experience.

I guess I should go over the good points first. The pool and beach attendants were very nice and were very quick to bring towels and umbrellas to us immediately. The staff at the outdoor grill were always pleasant too. The food at the resort restaurants was very good, but very overpriced. Do not do the breakfast buffet at Shula's...it was $40.00 for the two of us. Given the amount of food we ate, it shouldn't have been more than $15.00. The rooms were clean and cheerful. We were both pleased with the size of the room (we stayed in the boutique style room). The air conditioner is very loud, when you have it on high, but that didn't bother us too much. The location of the resort was probably the thing we liked most. It was nice to have a beach and a beautiful pool to enjoy and it's nice to get away from the loud, craziness of Duval St.

Okay, I told you all of that to tell you this...they failed to mention they were doing construction at the resort on the website, or when we called to make reservations. We found out bright and early Monday morning at 9AM!!! when the jackhammer and saws started up. They didn't even tell us when we checked in on Sunday that this was going on...are you kidding me? We were originally going to stay at the Hyatt but didn't because they made us aware on their website that they were under construction. We had planned on relaxing and sleeping in on our vacation...think again!! And don't even consider an afternoon nap, because these guys go from 9-5!! We did talk to some people who were staying on the other side of the hotel and they couldn't hear a thing...make sure if you do book, tell them you don't want to be anywhere near the parking garage, that's what they're working on.

A few tips...there are lots of reasonable places to eat that are close to the hotel, for breakfast...Dennis Pharmacy (I think that's what it's called, straight down Simonton St.) they have a great breakfast at hometown prices, Duval Beach Club (a block or two down from the hotel) has great sandwiches and frozen drinks, for snacks during the day I suggest picking up chips and things from any drug store or convenience store, it'll save you time and money.

I did read a few reviews before we left, but I don't remember anyone mentioning the construction. I just wanted everyone to be aware of it. All in all, just remember to enjoy the views and laid back atmosphere of Key West. We had a great vacation overall and would probably go back to the Reach, but we will ask more questions before we book next time.

  • Stayed April 2006
    • Value
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Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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