Whatever you do, do not book The Reach. After reading all the reviews I thought that my experience would be different (yeah right). We arrived late Friday night for my husband's SURPRISE Birthday trip. After calling 2 TIMES earlier that day to make sure they will have a room for us for late check in we come to find out that they overbooked the hotel and do not have any more rooms in the whole entire hotel (and they had the audacity to say that they do this very often!). The staff wasn't event nice and apologetic about the whole situation. After aggressively fighting with them we were transferred to their other hotel the Casa Marina with an upgraded room and 1/2 off on the first night's stay (once aging this was after some very loud screaming and yelling), what a nice start to my surprise for my husband. We had to take our bags, put them back into the car and drive to their other property. When we arrived it was like a whole different world. The property is absolutely beautiful and large. They have a proper lobby as opposed to the parking lot at The Reach. The staff is extremely nice and helpful, the grounds are very clean and groomed, the room was OK, clean but a bit old. At the end I was happy that they screwed up our reservation because I hated The Reach but loved Casa Marina!!!
- Official Description (provided by the hotel):
- Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more less
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- Also Known As:
- The Reach, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Reach Resort Key West