we had made reservations well in advance for a 4 night stay in an oceanview luxury suite. We were taken to our rooms with our bags and initially thought we would be very happy with the room. The view was very much of the pool, the ocean in the distance. I was pleased to see the double vanities in the bath, then I noticed there is no door on the bathroom at all. (I do realize that some people would not mind this set-up, but I do.)
We called the front desk and they said they were too busy checking in guests to attend to our concerns. I thought we were guests! We were told that all the luxury suites are designed not to have doors on the bath. We offered to be moved to Casa Marina but they had no availability and all the suites there are under renovation. We were told there were no other rooms available at The Reach. Finally we were shown a smaller suite that we did not like at all. So we left and went across the street to Southernmost on the Beach and booked an oceanfront king room, which had a fabulous view and a large balcony with lounges.
This shouldn't have happened. If the hotel's website had mentioned there was no door, we simply wouldn't have booked that room.
- Official Description (provided by the hotel):
- Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more less
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- Also Known As:
- The Reach, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Reach Resort Key West