Stayed here in 2012 & wife and I visited again on our vacation this June.
First stay was very good and room was great (except for average housekeeping).
Good news is housekeeping was better this trip.
However, the room was not as good as last time as far as location even though I spent 50,000 plus points of my honors to upgrade. I phoned the front desk and was told I would need to contact Hilton Honors to complain.
So much for service.
I've concluded that, to get a better room, you need to arrive earlier in the day. Our flight was 5 hours later than last time and our room location seemed to reflect that the better rooms are assigned first and later check-ins get what is left.
Room was very close to elevator and we could hear the "chime" sound off throughout the night.
Even though we were very tired, it did interrupt our sleep.
Beach was fantastic as usual and pool/beach service was comparable with last trip.
One big plus for the service though.
Airline lost one of our two bags. Airline promised to deliver it before 10 that night.
Well, it did not show, even though we had a snorkeling trip the next morning. (Thank God we packed our swimsuits in our carry-on).
While we were on trip, the airline delivered our lost bag and the staff actually delivered it to our room so that when we returned from our trip, it was waiting.
That aspect of their service was very much appreciated.
All in all, it was a bit of a let-down, but that may be because our first visit was so exceptional.
- Official Description (provided by the hotel):
- Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more less
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- Also Known As:
- The Reach, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Reach Resort Key West