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“COMPLETELY FABULOUS”

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The Reach Key West, A Waldorf Astoria Resort
Ranked #45 of 51 Hotels in Key West
Reviewed December 20, 2013

This hotel..... I just dont know what to say! They are completely great. I LOVED it so much, we are actually gonna go back in May, and November! They were SOOO nice, even the housekeepers had smiles on their faces. The beach is great, so small and quaint.. beautiful pier... breathtaking sunsets.. They even give you water and key lime cookies upon check-in. They gave us maps.. told us where everything was.. just great staff. The beach staff at Barefoot Billys brought us chairs, laid out towels, and table..etc.. we didnt have to lift a finger! Its soo close to 90 miles.. and Duval Street.. I just cant wait to get back there!

  • Stayed: December 2013, traveled with friends
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Thank stephanied831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded January 7, 2014

Thank you for taking the time to share your experiences and opinions. We value all of our guests reviews and take them into consideration with regards to staff training and recognition. We look forward to your next visit at The Reach Resort.

Warm regards,

Paul Bartush
Manager
paul.bartush@waldorfastoria.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,855 - 1,861 of 3,770 reviews

Reviewed December 18, 2013

Had a great time in December at The Reach in Key West.
The entre staff was great and personable. They went out of their way for our needs during our 5 day stay.
The beach and pool are within steps of the hotel. Water sports are available right from the resort, which is walking distance to Duval and great restaurants.
Only negative is smoking allowed on each room's balcony that are right next to each other.
Will go back to The Keys and stay here again!

  • Stayed: December 2013, traveled as a couple
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2  Thank gregoz3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

The hotel is just far enough from downtown to be nice and quiet - but close enough to walk to the action on Duval St. Go to the Sunset Bar - there are fantastic views. The hotel is very clean - the staff is great!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
1  Thank Gerard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded January 7, 2014

Dear Gerard,

Thank you for sharing your thoughts regarding your recent stay at The Reach Resort. We hope that your experience has made The Reach your first chose for a resort in Key West!

We anticipate a visit from you in 2014!

Thank you again

Paul Bartush
Manager
paul.bartush@waldorfastoria.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013 via mobile

Squashed onto a plot right on the beach. Parking is $20 per night. Room was adequate and all are accessed from external corridors. Felt very impersonal.
Walking distance to the southern most point in the USA.
Walking along Duval street, the 'main street' was an experience in itself-pubs, restaurants, souvenir shops, etc coexist alongside gentleman's clubs and cruise ship docks.
Having dinner on the pier at Mallory Square watching the sunset was a memorable experience.
Once the sun has set, the whole place takes on another life!

Stayed: December 2013, traveled as a couple
1  Thank BigAndyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

We stayed at the hotel for one night. The location is nice, and it sounds like it's the only hotel with some type of a beach. Of course Key West is not really a beach destination, so don't get your hopes up. We were there in August, and the beach was covered with sea weed so it was not very pleasant to enter the water.

The hotel itself is your typical hotel room. The best thing about the room was a coffee maker that was good. The parking is pretty expensive at the hotel, but there aren't really any good options.

  • Stayed: August 2013, traveled with family
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Thank levinius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

We stayed at The Reach in Key West for our 5th wedding anniversary. It was great. The room was overlooking the ocean. It was clean and comfortable. The pool was great. The staff was awesome. We would go back in a second.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
Thank Rhonda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

If you expect the service and cleanliness of an upscale resort, as we did, don't waste your money. Roach in the Bar, torn shear drape in suite, carpet appeared older and somewhat dirty. The Room Service staff are rude. 18% tip is automatically charged to your bill for anything you order from the restaurant be it Room Service, pool drinks or lunch. Housekeeping leaves piles of dirty towels in hallway all day longl

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
4  Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach Key West, A Waldorf Astoria Resort, responded to this reviewResponded January 7, 2014

Dear Joseph

Thank you for your honest feedback. We value this information in order to improve. I am sharing your review with the managers in charge of these areas of the resort. It is most important to us to constantly improve the service that we provide at The Reach Resort. We hope that you will give us another opportunity to prove to you that your opinions were heard.

Warm regards

Paul Bartush
Manager
paul.bartush@waldorfastoria.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reach Key West, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range: $318 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach Key West, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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