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“The Reach Resort” 4 of 5 stars
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
Ranked #38 of 48 Hotels in Key West
Longwood, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The Reach Resort”
4 of 5 stars Reviewed March 26, 2013

We stayed using Hilton points and were given an upgrade to an ocean view suite. We have stayed here previously, and this room was not quite as nice as the one we paid for, but, based on it being Spring Break, we were pleased. Stephanie on the front desk was great. We prefer the atmosphere at this property to its sister property, the Casa Marina. The Reach is on the beach, clean, and convenient. We were on business and appreciated the efficiency.

Room Tip: Be sure you overlook the gulf.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank capitalrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,098 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (529)
Date | Rating
  • Danish first
  • Dutch first
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English first
Tampa, FL
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 25, 2013

...but when you know the hotel manager's name (Paul) by the time you leave it's not always a good thing. My wife and I had some difficulties with room service and the front desk, and the service recovery was attempted but not expertly administered for a place of this caliber. Paul had offered to comp an on-property lunch which we had at the lovely outdoor waterfront seating from their Strip House. However, the full amount still found it's way onto my credit card by the time I got home despite the agreement with Paul and confirmation with the front desk prior to check-out. Plus, especially as a Diamond member of this hotel chain's frequent guest program, I had not expected to have this type of trouble.
Their sister property seemed to have nicer public areas; we stopped in there several times for our scooter rental and the EXCELLENT sunset sail on Sebago's catamaran with Captain Matt and 1st-mate Jill. Our concierge at The Reach, Cathie, was very good when she set us up with these adventures.

Room Tip: Our room on the 3rd floor had a partial view of the pool and waterfront.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank WarmWeatherPlease013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 29, 2013
I am sorry for the problems that you experienced with your stay and with your bill. Kindly contact me at your convenience in order for me to correct the error. Paul Bartush, Front Desk Manager. paul.bartush@waldorfastoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
5 reviews
5 of 5 stars Reviewed March 22, 2013

I just got back from Key West, and the staff at "The Reach" was outstanding. Completely made my stay and vacation one to remember. Would like to commend Stephanie and Milda at the front desk for a fantasic job. Thank you so much for taking the time with our needs. Then down on the beach, John and Patrick and Teresa made each and every day worth while. Attending to each request and need. What awesome people and wonderful place to stay. Would highly recommend this resort !! Here's to you !

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MimiRoanoke_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westhill, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 20, 2013

We spent 2 nights at this wonderful hotel at the beginning of March 2013. Room was amazing. Balcony had a wonderful view of the ocean. Walking distance from the main streets, restaurants and bars. We had a great time at La Di Da - pianist playing and singing great 70s and 80s songs. Definitely hope to return to this great place..

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Morag G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 19, 2013

We reserved a ocean view room when we made the reservation. The view was a side view and only if you stood on the corner of the balcony. We used the balcony very little as the neighbors smoked on their deck pretty much non stop. There was a VERY noisy air handler above as well as a loading dock & trash area below the room that was an "upgraded" suite. I had to call after 11pm regarding the air handler noise which stopped but started again promptly at 7am. Our trip was for a relaxing get away and the noise and lack of view spoiled that plan.

The concierge was very helpful in selecting a dinner restaurant and getting us reservations!

Room Tip: If you are looking for an ocean view make sure your view is direct.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

The Reach name describes the super location. You are within reach of so many attractions. Great place for walking. Terrific shops and can't beat the sunset at Mallory Square The beach was beautiful. Very private and had the use of the Casa Marina Hotel next to it. The Service was super. Wait staff pampered guests While on the beach I enjoyed being set up with a chair, towel and sampled Pina Coladas . Some days we were served fresh fruit and popsicles. The rooms were great. What a relaxing vacation. Can't wait to book it again

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed March 18, 2013

Wonderful views no matter where your room is located. The service was impeccable, and the hotel was well kept.The pool was beautiful, and the beach was always cleaned of seaweed. The food at the restaurant was very good. The location was good, close to all of the shops, and you were on the beach. Overall we had a wonderful time!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 21, 2013
We are so pleased that you enjoyed your stay at The Reach! We look forward to another opportunity to provide you with wonderful service and a relaxing vacation! Paul Bartush, Front Desk Manager, The Reach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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