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“Paradise”

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The Reach, A Waldorf Astoria Resort
Ranked #44 of 51 Hotels in Key West
Burlington, Canada
Level 1 Contributor
3 reviews
“Paradise”
Reviewed March 18, 2013

Wonderful views no matter where your room is located. The service was impeccable, and the hotel was well kept.The pool was beautiful, and the beach was always cleaned of seaweed. The food at the restaurant was very good. The location was good, close to all of the shops, and you were on the beach. Overall we had a wonderful time!

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 21, 2013
We are so pleased that you enjoyed your stay at The Reach! We look forward to another opportunity to provide you with wonderful service and a relaxing vacation! Paul Bartush, Front Desk Manager, The Reach Resort
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3,622 reviews from our community

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English first
Andover, Minnesota
1 review
Reviewed March 16, 2013

We would visit again just to have them take care of us! Popsicles, towels, chair, umbrella & table set up! Awesome hospitality.
The food & drink service was very slow. Hard to get a cocktail & we would have had more.
The room was comfortable & housekeeping was spotless.
We will be back!

  • Stayed March 2013, traveled as a couple
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Helpful?
Thank TimAndover_Minnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 6 Contributor
171 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 14, 2013

I read so many mixed reviews and I want to talk about the Reach. Key West is about relaxation, chilling on the beach, walking around in your flip flops, and just enjoying your self and who you are with. Any time I have ever had any issue the staff have always been helpful and correct any problems we may have. I choose the Reach every time we go to Key West because of the service, the location, the quality and the people. Their rooms have beautiful views (and I just love walking over to Louie's backyard!!!) I can't wait to go back, and will continue to go back every year!!!!

  • Stayed July 2012, traveled as a couple
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Helpful?
2 Thank FloridaLovesMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 16, 2013
Thank you for taking the time to provide a review of The Reach Resort based on your most recent stay. I could not agree with you more! I look forward to your return and would be happy to personally assist you with you future reservations. Please be in touch! Paul Bartush, Front Desk Manager, The Reach Resort. paul.bartush@waldorfastoria.com
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Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

Pros.... Staff is fantastic and beach is very nice. Cons... Rooms are small and average for the price point. Overall, the property is very nice but I think the prices are far too high. We stayed fortunately on points but if we had not I would not have agreed with the price.

  • Stayed February 2013
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Helpful?
2 Thank CristinaW_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 12, 2013

This is a great resort if you would like a pool and a beach. The rooms are nicely accomodated with very comfortable beds. It's not too crowded. It's a quick walk to Duval St. and all the great restaurants.

Stayed March 2013, traveled as a couple
Helpful?
3 Thank Cinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Michigan
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2013

This was the second time at the Reach which is a great location on Key West. The only hotel with a beach, which is fabulous. The hotel itself, for a Waldorf property, is tired. Common areas are in severe need of fresh paint and updating. Service was spotty at best. One day the maid would leave coffee pods and water, the next day nothing (you'd think they would use a check list for housekeepers to make sure everything is in order). Another day, because several housekeepers called in sick, no room service and no apology. The service around the pool, other than Theresa, who is great, is indifferent and slow. Breakfast buffet is overpriced. However, right next to the hotel is a great little Cuban grocery store (third-world authentic) with a breakfast joint annex. Great value and tasty food. Sunsets on the roof top of the hotel are awesome but they could use some more seating.

Room Tip: Rooms facing the city are loud with roosters crowing in the morning and tour buses coming by and gaw...
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  • Stayed February 2013, traveled with family
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Helpful?
6 Thank cb262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 16, 2013
Thank you for your feedback. I appreciate your honesty and first-hand impression of our resort. Rest assured, we are in the process of several projects that address the upkeep of the building and the seating. We hope that you will return when our projects are completed! If I can be of assistance with your travel arrangements, please be in touch. Paul Bartush, Front Desk Manager, The Reach Resort. paul.bartush@waldorfastoria.com
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Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 9, 2013

We wanted a quiet winter vacation in Key West, and found The Reach was the perfect place. The staff are very attentive and personable. Martin at the front desk, was very professional, informative and provided some of the best tips for restaurants on Key West. Another big draw for us was access to beach, and The Reach provided a wonderful private beach front, with great beach staff -- Patrick, John and Ricardo -- were welcoming, provided excellent service to ensure our time on the beach was comfortable - chairs, towels, umbrellas, tables -- finding just the right place on the beach, near or awaw from the water. The location was perfect - near the "southern most" end of Key West, with easy access to Duval Street. Walking distance from plenty of local restaurants and shops, but far enough away from the Dulval "high-life" to ensure quiet. We cannot wait to return for our next vacation.

Room Tip: Ask for a beach view, for morning sunrise views.
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  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank Jltotten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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