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“Fantastic beach resort”

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The Reach, A Waldorf Astoria Resort
Ranked #46 of 51 Hotels in Key West
NJ
Level 4 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic beach resort”
Reviewed November 16, 2012

This is a really good hotel. It is right on a nice private sandy beach. The beach is small, but sand is just so good! Water is very clear and quite shallow, so great for kids and good for swimming. If you like your hotel quiet - this is it - it is tucked into a quite area of Key West, but is still really close to Duval and all the great spots of Key West.
The resort does charge a resort fee, but it does include wifi as well as the use of all the amenities without worrying about paying for them piece-meal.
This place is excellent if you are driving - the garage is spacious and is under the building - very convenient. You also get fresh apples daily in the lobby - always a nice touch!
The rooms are a bit dated, but are still holding on ok, so they are not disheveled or anything like that. All in all - highly recommended.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank oxyehho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, November 26, 2012
I am so pleased that you had such an enjoyable stay with us. We look forward to having you back at The Reach soon! Paul Bartush, Front Desk Manager, The Reach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Hamilton, New Zealand
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 13, 2012

Stunning property! Great staff. In an excellent location, with the best beach access. Although the beach itself was chocka with seaweed, the hotel pool was amazing. And at 2pm each day ... complimentary ice blocks yum! Beautiful rooms, a really relaxing vibe, would definately recommend this hotel and would love to stay here again.

  • Stayed August 2012, traveled with friends
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Helpful?
Thank CSimmonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2012

This was a great hotel, from the front desk to the beach the staff was friendly and ready to help with any needs we had. The front desk went above and beond to get us the room we would be the most comfortable with (they let us look at the rooms and choose) Also, the beach/pool
staff (John) took care of our every need!

  • Stayed November 2012
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Helpful?
Thank mikerj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 8, 2012

Please do not be fooled. This property, by no measurement (except perhaps price point), meets the presumed criteria of the Waldorf=Astoria brand. Whereas everyone was pleasant enough, this property is more like a Doubletree than a WA. I could go on and on, but my first impression was that of dirty and grimy public areas, elevators, and guest rooms. My room in particular (room 418), again perfectly acceptable for a lower-priced property, had worn carpeting, an oddly laid out bathroom, and well worn furnishings. It appeared that the front desk might have been understaffed, with typically a single person (one day, a sole trainee!) most of the time – resulting in long waits for a asking of a simple question or resolution of a service issue (ie, my room was not cleaned by 4P, my key card locked me out in advance of check out, etc.). My lasting impression is that I inadvertently left my iPhone adapter in the room and it took 3 calls to the hotel to obtain the courtesy of a reply. (1. Left a detailed voice mail with security, 2. Left a message with the operator, 3. Asked to speak to the manager on duty.) I finally got a call back (of course, the adapter was long gone since this was 4 days after the incident), but the feeling that I got was that they couldn’t have cared less. This is hardly five-star service. Lodge elsewhere.

  • Stayed November 2012, traveled with friends
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Helpful?
10 Thank robkurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, November 10, 2012
I am very sorry to hear of your disappointment with your stay at The Reach. I only wish that you had made management aware of your displeasure during your time on property. This would have given us the opportunity to rectify the issues. I will pass this information along to our Housekeeping, Engineering and Front Office Departments. If I can be of any assistance, please email me at Paul.Bartush@waldorfastoria.com. Thank you, Paul Bartush, Front Desk Manager, The Reach Resort
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London
Level 5 Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 7, 2012

We stayed 4 nights at the Reach in Nov 2011. It is a lovely hotel. The staff were very friendly & helpful. We were upgraded to a suite with lovely views of the pool, pier & sea. The suite was very nice & comfortable. There is even a Starbucks in the hotel! Key West is a lovely island with some amazing sunsets & only 90 miles from Cuba!

The only downside was that we didn't have longer there!

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank T1bby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012 via mobile

We stayed this past weekend, overall it was a good experience. Staff were fantastic on all accounts. The rooms, 362 and 361 were spacious but looked out over residences and garages etc....If we were looking for a view, these rooms were not it! We were out and about all day so the view didn't really matter although as suggested in these reviews, request a room with a view, if its important to you! I was a little annoyed that we spent an entire day ordering drinks, food etc....and tipping very well, only to be advised that everything we had purchased had gratuity added at a rate of 18 percent. The pool staff might have advised us of that fact prior accepting what amounted to 40 percent in tips! This practice seems to be more common around the Keys, not sure why but several places, although dining with four automatically added 18 percent, good service or not! Underground parking was nice, with extras that were useful like a newspaper, wifi, extra service around the pool, even offering to clean sunglasses! They rent bikes at the hotel which is really the best way to get around the Keys, reasonably priced and it makes returning them quite easy. The restaurant was great for breakfast and lunch, did not do dinner but I am sure that it would be equally as good. I normally stay closer to the downtown however found this location to be great for walking to all the sites. I have stayed at several spots, this one has the nicest beachfront of any so far.

Stayed November 2012
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJgirl4ever
Level 5 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 5, 2012

By far one of the best located hotels and nicest staff. The pool was really nice and had a beautiful actual beach for being in the Keys. Most of their beaches are not "true" beaches, this one is. Had a great time and definitely plan to visit again. would have liked a beach or ocean view room though!

  • Stayed September 2012, traveled with friends
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Helpful?
Thank NJgirl4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reach, A Waldorf Astoria Resort

Property: The Reach, A Waldorf Astoria Resort
Address: 1435 Simonton Street, Key West, FL 33040-3116
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Official Description (provided by the hotel):
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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