The Casa Marina is an amazing hotel, with amazing staff. My wife and I have been visiting the Casa 3-4 times per year for the last several years and we area always treated excellent. The location is fantastic and the property is excellent with its two pools as well as it's beach, which no other hotel in KW has. This historic resort is a true gem in Key West. If you do not like historic, don't like having an amazingly large pools, one for adults and one for adults with children, and don't like having a hotel with a beach in KW, this property is not for you and I suggest you look other places. You will NOT find any other place that has the charm like the Casa has. The GM is wonderful and was just awarded Hilton's GM of the year. Jennifer, the Guest Experience Supervisor is wonderful and pays special attention to all your details, whether large or small. At the slightest chance something does take place like a mishap on a bill, etc, the staff is quick and efficient to correct any issues that do come up. And if you like cocktails, tucked away in the back of the main lobby of the Casa, is the HMW Sidecar, which opened last year. Max, is an excellent mixologist and can whip you up some delicious crafted cocktails to go with any season. Don't pay attention to the negative reviews you read because this place is a true gem with a wonderful staff and trust me, you will not find a property better than the Casa in KW.