We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
29 people are viewing this hotel
Waldorf
$435
View deal
Free cancellation until 12/08/21
Booking.com
$435
View deal
Free cancellation until 12/08/21
Trip.com
$145
View deal
Expedia.com$435
Hotels.com$435
Destinia.com$436
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (9,493)
Filter reviews
9,493 results
Traveler rating
4,034
2,060
1,414
974
1,011
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
4,034
2,060
1,414
974
1,011
Show reviews that mention
All reviews sun sun beach staff adult pool pool beach historic hotel self parking ocean view pool service jet ski duval street palm trees sunset cruise grounds are beautiful southernmost point constantine pools popsicles
Selected filters
Filter
Updating list...
1,159 - 1,164 of 9,493 reviews
Reviewed May 3, 2019 via mobile

Stayed here over Easter holiday and loved it! The beach was beautiful and the grounds were immaculate. The staff was very attentive and friendly. The shoreline was very rocky, however, which made the swimming a little difficult.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank travlingirl61
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded May 6, 2019

Dear travlinggirl61,

Thank you so much for all your kind words! We are delighted to have spent Easter making memories with you. Whether it's for another holiday or a future vacation, we hope to welcome you back soon.

Sincerely,

David Ferrier
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019

Love this place! We've been staying here for 26 years! Stately building and grounds! Incredible staff! Love the beach bar and grill and all who work there! We fly in to Key West, Uber to the Casa and are then able to walk everywhere for the rest of our vacation! We spend most of our time on the Casa Marina Beach and have all of our breakfast and lunch meals on site! A stay at the Casa is truly the perfect vacation!!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank Tom C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded May 2, 2019

Dear Tom C,

From everyone here at our resort, thank you for sharing your Key West tradition with us! It is an absolute pleasure to have shared so many memories with you over nearly three decades. We can't wait to welcome you back very soon!

Sincerely,

David Ferrier
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2019

Our room was nice, but unfortunately the room was connected to another room by only a door and we could hear the people in the next room. Drain in the bathroom sink was clogged. Room service was slow.

Date of stay: March 2019
1  Thank Kathy M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded May 1, 2019

Dear Kathy M,

All of your feedback is important to us. We are sorry that outside noise interrupted your stay and you experienced issues with our service. We have shared all of your comments with our team to make improvements in the areas you mentioned. We hope to have a chance to impress you on your next Key West adventure.

Sincerely,

David Ferrier
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019 via mobile

It’s my 5th stay at this resort & anything and everything to do with your room absolutely is terrible. Any service to the rooms such as room service, maid service etc. is nonexistent and horrible. But they certainly are consistent with their terrible service of rooms. Called to request for room service, drinks, missing items and had to call repeatedly & finally gave up as they never arrived. Same service over the past five years. The lobby and grounds of this resort are spectacular. The bellmen and Patrick at the front desk are fabulous. Outside of that don’t waste your money.

Date of stay: April 2019
Trip type: Traveled on business
1  Thank jennifergiet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded April 30, 2019

Dear jennifergiet,

All of your informative feedback is important to us. While we are thrilled you found our grounds beautiful and our staff made you feel at home, we are sorry to hear that the rest of your stay didn't measure up. You should expect excellence when it comes to our service and we apologize for not delivering. Please reach out to us when you have a moment. We would love to have an opportunity to renew your faith in Waldorf resorts.

Sincerely,

David Ferrier
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019 via mobile

We have stayed at the Casa Marina probably 10 times over the years. We have thoroughly enjoyed each visit. The history of the hotel is amazing. The pool area and grounds are lovely. Our rooms are always clean and have had a spectacular view of the ocean and grounds. When you walk out the hotel doors to see the ocean, the view is like you are in paradise.

We would like to say Thank You to several people for making our stays at the hotel outstanding. Patrick Anello and Jennifer Robino have assisted over the years in making ours accommodations truly special. Jennifer Robino has assisted us with excellent excursions and dinner options throughout our visits. Jennifer Robino and Patrick Anello are truly positive employees of this hotel. They always make you feel special!!!!!

Another person that we need to thank is Maria in Housekeeping. We had gone downtown for brunch and on the way back to the hotel, I started feeling I'll. Maria was cleaning our room. She followed ALL Security Procedures before letting us in our room. Maria made us use our room key to open the door, so she knew we were entering the correct room. Maria took the time to get extra blankets and water for me. I truly appreciated her help.

Jennifer, Patrick, and Maria are the faces that make our visits to the Casa Marina so inviting each time.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank LJKLIFE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded April 30, 2019

Dear LJKLIFE,

Thank you for choosing to make us apart of your Key West tradition! We are thrilled to have been able to make so many memories with you over the years. From our entire staff, we hope to make the next 10 stays the best ever!

Sincerely,

David Ferrier
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews