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Reviews (7,857)
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3,745
1,868
1,149
626
469
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Reviewed October 10, 2017

A historic luxury resort on its own private beach within easy walk of local attractions & activities. We were disappointed with our first room due to a series of maintenance issues. Staff was friendly & helpful, and managed to put us in a fully functional room with a beautiful view of the beach.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank SH_PDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Y, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded October 11, 2017

Thank you for the 4/5 review!

It's excellent you enjoyed your time with us so much! We're delighted you appreciated our private beach and accommodations. We care deeply about the happiness and satisfaction of our guests so we're disappointed about the initial inconveniences you experienced, but we're glad our team could help solve the issue. We strive for excellence so we look forward to sharing an even better experience with you soon!

Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2017 via mobile

My wife & I debated between this hotel & The Reach, this is definitely the better of the 2 properties. Hotel is a little dated but the adult pool area is the flagship. Hotel is very clean & staff is extremely friendly. Hotel provides shuttle service to sister property the Reach which is in walking distance to all of the area attractions.

Stayed: September 2017, traveled as a couple
1  Thank jason l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Y, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded October 7, 2017

Thanks for sharing your feedback with us, Jason!

It's fantastic to see how much you enjoyed your recent stay! It's wonderful you enjoyed our clean accommodations and friendly service. With that being said, we strive to provide our guests with a very comfortable and modern environment so we'll address your concerns with our team. We look forward to hosting you again in the near future for another great experience!

Thank you again for taking the time to share your feedback, and we hope you have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2017

It was company sponsored trip. It was my co-worker employees and their significant others who were on the trip.

The Casa Marina is a historic building and is probably one of the most luxurious hotels in all of Key West, primarily for its location right at the edge of the island.

Our stay was for 4 days and all four days we were able to get a 10$ taxi ride to the city center almost any time of the day,

The breakfast is a buffet with a fantastic spread of bakery items and fresh fruits. There was atleast two fresh juices available each morning and there was variety on each day.

There is also a Live counter where a chef would cook and serve up eggs in any fashion you like.

There is a bar area next to the Pool. There are two pools. Both were neat and maintained on all days of our stay.

Overall it was a fantastic experience and the Casa Marina staff is extremely courteous and were helpful for all our needs and questions we had.

Would visit again...

  • Stayed: November 2016, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank vishnuratheesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Y, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded October 4, 2017

Thanks for the wonderful review, Valued Guest!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. Our staff works diligently to ensure every guest has a memorable experience and your praise lets them know they are doing a fantastic job! That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

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Reviewed September 21, 2017 via mobile

Had great time a lot of places to go and see , ideal for adults lots of bars walking and history , people are so friendly I pray that key west and people their are all safe
Places you have to see sun set pier about 7 to get a spot to watch the sunset , and Mallory square with all performances will keep you in awh ,we did the trolley for two days learned a lot of history , famous bars Sloppy Joes and two friends bar, The Bull they have great window seats to watch people and the have live entertainment there is three floors the whistle where you can sit above the street and people watch and then the garden of eden on top floor where clothing is optional lol , we ate so much good food Camilla Restaurant great breakfast along with Banana Cafe DJ Clam Shack had the best $20 lobster Roll I ever had Pepe's has the largest Raw Oysters for 1/2 price had 6 for $3.00 and cold beer , Kermit's for the best Key Lime Pie on a stick .place to take pictures the southernmost point buoy, the mile marker 0 street sign, the Marilyn Monroe, and the man kissing the the woman ,the worlds smallest bar the distillery crocodile , the oldest tree an so many more the history the trolley ride gave us made me feel so much richer there's also a lot of water activities and places to see jet ski the whole island in two hours , I had a great time and pray theses people and the places stay safe , All visors had to evacuate by noon where I think they did a fantastic job getting every one off the island in time , head to the air port even Mc Donald's was borded up and close that's when we knew Irma was serious prayers too all ❤️

Stayed: September 2017, traveled as a couple
Thank Suzie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Y, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded September 22, 2017

Thanks for the great review and rating, Suzie!

We're happy that your overall stay with us was enjoyable and that you were able to take advantage of our prime location. It's great that you appreciated our amenities and services and we certainly look forward to welcoming you back again soon for another wonderful visit!

Have a fantastic day!

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Reviewed September 13, 2017

I love Key West, try to visit every other year and I absolutely will not stay anywhere else. From the second you walk into the lobby you can literally smell the difference. Lucky for me they sell the garden scented candle so I can take it home. It is a beautiful oasis away from the insanity that is Duval street. The beach front rooms in the original building with the larger balcony is wonderful. Thanks for the free upgrade! Drinks are great, food is great and the ocean is right in front of you. I pray the staff and buildings were safe from Irma.

Room Tip: walk out lanai or main building with extended balcony are the best rooms.
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank traveler9955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott Y, mgmt_resp_affil8 at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded September 14, 2017

Thanks for the fantastic review!

We're thrilled you love staying with us so much! It's outstanding you enjoyed your upgrade and excellent room. That's what we like to see! We love making our guests feel valued and comfortable. We can't wait to see you again soon for another stellar experience!

Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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