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“Ok but really expensive”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
New York City, New York
Level Contributor
421 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
“Ok but really expensive”
Reviewed February 16, 2009

I had read the reviews on Tripadvisor and decided we wanted stay at an upscale resort like Casa Marina away from the craziness of Duval Street. I was nervous about getting stuck in one of those dumpy trendy little hotels on Key West.

We arrived a few hours before the scheduled check in time (4PM) and they did not let us check in one minute before (check out is 11AM). Parking was a little confusing (across the street from the resort) and it was not well secured. I had heard many stories of people's cars getting broken into and was a bit nervous about parking the car not directly in front of the resort, but the car was ok.

We stayed in room 3010. The one bedroom ocean front vista suite. A huge room with a great bathroom, sitting room and nice bedroom. It was close to $300 per night with a discount! A couple of things with this room. There no no real view of the ocean because you are eye level with the tops of the palm trees!! All of them right in front of the balcony. So, no sitting on the balcony to watch the sunset. They should have called it the palm tree view and not the ocean view. The other problem was that it was very windy while we were there and the window in the bedroom had a gap between the window and the sill so it made a whistling noise all night. I couldn't figure out until late in the night where the sound was coming from.

The grounds at Casa Marina are beautiful. The staff was very friendly. The location was not near the heart of the action (which was the intent). The beach was packed and fairly rocky (coral).

We felt like we didn't want to move the car and ended up renting mopeds (from the resort) to get around the island. It was much easier without a car, traffic is terrible. But, the mopeds were expensive.

When we checked out, I told the front desk about the window. The apologized and took like $10 off the bill. A month later, I got a charge on my credit card from the resort for $11. What the ??

So, for the money, I would say it was okay. I've stayed at 4 and 5 star resorts before and while Casa Marina was very luxurious, I think I may have expected more since it was one of the most expensive places to stay on Key West.

  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JudyMetroNYCarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Colorado
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 16, 2009

We booked here at the last minute, as we had a few extra days with sunny weather forecast. We had a small issue with our first room, and it was quickly addressed by the staff. Our room was an "Island Vista" room, translation: not facing the ocean. It was crisp, contemporary and spotless. Very comfortable king bed, lovely linens, and small but exquisite bathroom. The room was quiet, the pools were terrific, and the beach was lovely. The hotel is not in the "night life" section, which suited us just fine. It's an easy cab ride to anywhere on the 2 mile by 4 mile island.

We had lunch and drinks by the pool, very nice. The day on the beach was wonderful, nice lounges, towels and cruising, but not hovering, service staff, a few hammocks between palm trees, and lots of room to relax in the shade, or sun next to the water.

Our next stay we will upgrade to an ocean view room with balcony! Since we didn't know the hotel, we weren't sure if it was going to be worth it. Since our room was in the "old" but remodeled section, our windows didn't open, which is my only minor negative comment. If that is an issue for you, reserve accordingly. The hotel is lovely throughout.

Favorite thing: after walking home from dinner, we found gelato for sale in the gift shop! Perfect ending!

  • Liked — Just finished, completely new!
  • Disliked — It's pricey, $20 per day resort fee, $13 Internet access.
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MbeanColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2009

This resort was perfect from reservation to last minute. The staff was perfect, service same , the room was great. the views just as in the web site tours. Get the Casa Grand Ocean Vista Room.............. anything less is not right ........this room has a huge deck with large French doors and a best of the resort view. Breakfast is great on the patio and Dinner on the beach is wonderful when the sun is setting. I will be going again. oh yea the beds and pillows are heavenly and the expresso in the room is great . Well worth every penny I paid .

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 9, 2009

As a walk in guest having driven down from Florida that day we had no problem checking in and we managed to get a room with a sea view and a large balcony.

Although we only stayed for 1 night I don't think we could find any fault with the Casa Marina. The beach and pool areas were clean and tidy. Staff were all really polite and helpful. All the amenities in the room that you could wish for and really comfy beds.

The building is really stunning and in terms of the location it was easy enough to walk to Duval St in the evening.

  • Liked — Location
  • Disliked — Nothing
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 2DayDreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2009

Vacationed for a long weekend from Miami at the Casa Marina. It was our first stay at the property and we were amazed at the view and the huge area on the ocean with two pools, pool bars and a area for the kids to swim in the ocean. I must say it gave you the feeling of having the beach to yourself while getting served fresh fruit and popsicles for the kids, gratis on the hotel! We also enjoyed hanging out at the pool bar and getting to know Robin, Jan and Laura who worked the bar. They made the best virgin pina coladas for our kids. All in all a great place.

  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank HAYWIRED1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 2, 2009

We stayed at Casa Marina for the Meeting of the Minds festival and were vendors for the event. First of all, they accomodated us in their hotel for our entire stay, when we thought we'd have to stay in their sister property for a couple of nights. With inventory to deal with, this was a huge plus from the start.
From our check-in experience until we left, I couldn't find fault with anything or any employees. These folks are taught to make their guests feel right at home and they all do a superb job. The room was very nice and the one night that we ordered room service, the food was very good.
I would recommend this hotel to anyone who would enjoy a pampering vacation in Key West. They know how to do things 100% right here!

  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beachsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mijas, Spain
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed February 1, 2009

We were lucky enough to stay 12 nights at the Casa Marina so we have a very good idea of what it is like over a longer period. First and foremost, what is impressive about the Casa is its setting. It's a stunnng paradise. The grand, imposing main building oozes class and tranquility with wonderful symmetry falling away to the pools, bar and grill, and then to the beach just 20 yards away. Classical paradise palm trees interspersed with hammocks and more than enough sun loungers etc. As you look out to the horizon there are beautiful old wooden piers to your far left and right and catch both the sunrise and sunset. We would definitely recommend an ocean view...spectacular every morning and night. Better still get a ground floor ocean view room. As you open your terrace doors you have your own sun loungers and table and chairs. Past these there are the grasses and 20 yards away, the sandy beach. From what we saw Casa Marina has the best beach on the island.
We were very happy with our room which had a king bed but was still very spacious. Everything seemed pretty new and in very good order, including ipod docking.
In terms of service, nothing was too much trouble. We were regularly asked if everything was OK with our stay and we have to say it sounded genuine rather than the usual soundbytes you get in some places. The staff really did seem to care and we have to mention Maria on Front Desk who is just lovely. They weren't just very professional and helpful but they would always stop and pass the time with you if that was your want. One didn't get any impression of a great hurry which added to the really relaxing experience.
Re location, well we thought it was perfect. Far enough away from the craziness of the top end of Duval and Mallory ( which was chaotic) but walkable after a fun night out. If you don't fancy the walk, a cab takes minutes and costs circa 12 dollars. Absolutely the best of both worlds.
Re prices and value, we found Key West on the whole very expensive ( don't go anywhere near LaTeDa Bar 23 dollars for2 glasses of wine!). But Casa was surprisingly reasonable. The breakfast buffet was 19 dollars each plus tip but was very extensive and delicious and you could have your eggs or omelette cooked before your eyes as you wanted. No need for lunch afterwards !
Otherwise you really do get what you pay for.
Tips............The Reach up the road is a sister hotel and has a fantastic restaurant ..The Striphouse...gorgeous food if a bit pricey. But they have a fantastic gazebo for romantic evening strolls. Cut through to Duval by leaving the Casa complex out of the Watersports exit. Walk straight on and then 1st left into the Reach resort and cut through to Simonton (where the Cuban deli is)and then Duval..believe us it cuts out a lot. Also check out the 5th Floor observation deck at The Reach which also has some chairs etc where you can see across the whole island and get another view of the sunset and the cruise ships going in and out. Hope this helps and ......Enjoy.................

  • Liked — Location Location Location
  • Disliked — Had To Leave
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BoardmanMijas_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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