We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Casa Marina Key West, A Waldorf Astoria Resort
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
La Te Da Hotel(Key West)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (7,610)
Filter reviews
7,610 results
Traveler rating
3,666
1,831
1,106
586
421
Traveler type
Time of year
LanguageAll languages
More languages
3,666
1,831
1,106
586
421
Show reviews that mention
All reviewssun sunbeach stafffrozen towelsadult poolprivate beachthe jet ski tourhistoric hotelself parkingpool serviceduval streetocean viewpalm treeslouie's backyardmain buildingsunset cruisesister propertygreat resort
FilterAll languages
Updating list...
3,337 - 3,342 of 7,610 reviews
Reviewed July 7, 2014

Just left. Had a great 4th of July celebration. Shout out to the staff. To name a few Mitchell, Bob, Constantine the beach crew!! All the extras to make our stay fantastic. Misting, cold cloths and ice pops, catering to your every need. Did the Jet ski tour and loved it! Thx to Derek, Roscoe for an awesome ride! And Stephanie for our photos. Will be back!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Teec60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilal M, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded July 20, 2014

Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

We appreciate your loyalty and we hope to see you again with us.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

We have stayed here 3 times and have enjoyed it every time. The staff is amazing and very helpful and want northing more than you to enjoy your stay. The beach is great and with on site activities. The location is great close to Duvall St. The restaurant has excellent food. The open bar is great you can sit and look at the ocean. They have two pools and one pool is an adult only pool. The rooms are spacious and very clean.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Christie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

I base my reviews on cleanliness, comfort and price paid. We loved our 1 night stay. There were 5 of us in 2 rooms ranging from 18 to 72. Beds were comfortable. Our favorite was the spot on the beach...the attendants were fantastic...loved laying on hammocks....and snorkeling. The only con I have is price for food, we wouldn't be able to stay here an extended period of time and eat on site.
We booked directly with the hotel a day before our stay for 199/room.
Would we come back for same price? Absolutely!

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 4Schus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

When I think of Waldorf Astoria, I think of three things:
1. A hotel representing an age gone by (old charm)
2. A hotel with pure elegance
3. Impeccable service unmatched by other hotels

Well, the property was a nice resort that held true to the charm of old Key West. The rooms were very nicely appointed; albeit a little small. However, the overall service of the property did not meet the norm for Waldorf service. It took almost 45 minutes for our bags to arrive in our room. Additionally, housekeeping took almost an hour to deliver towels that we requested.

Two exceptions for this lack of service was Lisa at the pool and Derrick/Rosco at the water activities area. Lisa was attentive and welcoming; always expecting your needs with a smile. Derrick and Rosco led our 2-hour jet ski tour around the island. They were great guides, friendly, and very knowledgable.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilal M, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded July 7, 2014

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to establish high standards of quality and guest service, and I am sorry to learn that we failed to achieve these results. I assure you that we are using your feedback constructively with our management team to rectify the absence of follow-up from our management team. Training is a continual process for us; therefore your feedback is being used directly with the teams involved.

We thank you for caring enough to share your experiences.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

We just arrived to the Casa Marina hotel for our 35th wedding anniversary and we were promised a room with an ocean view. We paid a lot for this room and we were really looking to a relaxing four days. Well, the start was not good. We have a pool view. Cancelling is not an option. It is not pleasant when the promise is not fulfilled. As a matter of fact, this room has some kind of "Ocean" reference, but I can only see a pool. Not coming back. First impressions really count. We will make the best of our stay.

Room Tip: Have them take a picture of what your view is!
Stayed: July 2014, traveled as a couple
5  Thank Rafael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilal M, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded July 7, 2014

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

Please accept our sincerest apologies for not meeting your expectations. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us to improve our service.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews