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“Great Fall get away”

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Casa Marina, A Waldorf Astoria Resort
Ranked #39 of 51 Hotels in Key West
New York City, New York
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Fall get away”
Reviewed June 22, 2014

Considering the selection of hotels in Key West, my bf and I were looking for a hotel grounds that had privacy and had large grounds. We were very pleased with our stay. This was our first time staying at a Waldorf, I did honestly expect more but I am writing this review in comparison to the other hotels we saw and also compared to its sister hotel the Reach. We did not eat here at all so I can't review on that end. But the pool was well kept and clean with prompt service for ordering drinks food. Also, don't expect soft sand. Its a bit rocky and you have to walk off the pier to really enjoy being in the water. I also want to note that this vacation was booked through hotwire therefore the price was quite affordable, if i paid more than what i did i might of given this 3 stars instead of 4.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank stimsoneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Mount Prospect, Illinois
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 22, 2014

Family of four just returned from 3 nights at the Casa Marina. Our view overlooked the pool and the ocean beach front. It was amazing. Every staff member went out of their way to pamper you. Whether it be the responsiveness of the front desk or the helpfulness of the concierge you were treated well. Daniel at the beach was always there to make sure that we were taken care of, from setting up chairs, to offering up dinner suggestions, to friendly conversation, or just checking in to see that we were doing well. The pools are nice, one is for families, the other for adults. There are hammocks along the beach which really let you relax. Lots of kids activities. Our sons liked making the shark tooth necklaces. Great souveniurs. The hotel really nails the small things. We were always called to by name, very personal. They bring out fresh fruit, a complementary drink and frozen towels during the day. Loved it! To confirm from other reviews, there is limited access to the ocean from the beach. You have to walk over some rocks or walk out on the recently renovated pier which has steps that put you right out by a sand bar. Also there is no hot tub. Our visit to Key West was very enjoyable only complemented by our stay at the Casa Marina. This is a very very nice hotel. If given the opportunity, we would stay here again. We were all sorry to have to go home as we weren't just leaving Key West, but we felt like we were leaving some new found friends.

  • Stayed June 2014, traveled with family
    • Value
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Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 22, 2014

Was there for a wedding. It was everything I had hoped it would be. Lovely room, robes, Ferragamo toiletries. Pool service - a little slow, you could use more help. Sat by the fire pits almost every night. Great outdoor bar service. Valets, concierge, desk help, all so accommodating.
The wedding venue - awesome. Corrina - you don't pay her enough! Class act, on point, flawless event, all due to her.
Only complaint (and I hate to call it that). I would've loved a regular coffeemaker in the room.
Kudos all the way around. A truly majestic hotel.

  • Stayed June 2014, traveled with family
    • Value
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Helpful?
1 Thank jerseychick1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medina, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 22, 2014

We just returned from a fabulous, week long vacation at Casa Marina in Key West. The service at the pool and beach area was amazing. Everything from frozen eucalyptus towels, popsicles, complimentary drinks and watermelon to sunglass cleaning and misting. We received great service from Tanyo, the concierge. He booked our activities, gave recommendations and answered all our questions. A shout out to our two jet ski tour guides, Matt and Mike. The tour was a blast and they were extremely patient with those who had never jet skied before. I would definitely stay here again.

  • Stayed June 2014, traveled with family
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Helpful?
2 Thank Vivian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 21, 2014

The hotel is beautiful from the curb and the lobby is descent. Some of the hotel meaning one whole side of the left wing looks at a decrepit building owned by the hotel. The floor in the room was cheap tile and isn't cleaned very well. The pool towels are stained and all of the bedding is falling apart. Don't bother telling the staff you are I satisfied with your room they don't care. I have worked in hospitality for three years and was so looking forward to this treat and it was such a let down it was more of a motel 8 than something from the Waldorf brand.

  • Stayed June 2014
    • Value
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Helpful?
5 Thank Hewilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2014 via mobile

I really enjoyed my stay at this resort - it looks exactly like the pictures I saw on their site. While it does have a private beach, an excellent restaurant, and is very clean - the parking is across a street (unless you're willing to pay extra $$ for valet service), the walkways to the majority of the suite buildings are not covered - which is only an issue with rain. The room was nice - bed was very comfortable, excellent ocean views, and very clean. The linens were high quality and clean. The sofa back pillows were practically non-existent and there was no microwave. All in all an excellent place to stay, but think that next time I visit Key West I will stay elsewhere simply b/c the cost is not justified for the room (everything is available - spa, beach-side drinks/food, water-crafts, etc - all for extra $$)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ringwood, New Jersey
1 review
Reviewed June 20, 2014

Beach service was above and beyond any resort. A shout out to Jazz for making our time on the beach most comfortable and relaxing. He was friendly, most attentive, and a great asset to your hotel. We spend most of our time on the beach and because of Jazz and Mark, we will not think twice about returning.

Stayed June 2014, traveled with friends
Helpful?
Thank 53Joan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, June 21, 2014
I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.

We are thrilled to hear that your vacation was up to your expectations. We have shared your comments with all our team members and operational managers.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#15 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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