We chose the Casa Marina because of it's beach location and price, which looked reasonable for a solid 4* hotel.
Good points first:
The hotel (particularly the old building) is lovely, although the newer building looks from the back like a block of flats. Not particularly great. The beach was great (by Key West standards) and is cleaned every morning; and we had no problems getting sun beds. They also serve complimentary drinks mid-morning, and cold towels in the afternoon, which is a nice touch. Staff generally very professional and friendly, although non memorable. Room (Ocean Vista Room) was of generous size with perfect ocean views. The room had windows/patio doors to two aspects and although the room was decorated in muted colours, it worked well for the hotel and location.
Things they need to work on:
We arrvied at the hotel after 14 hours travelling. Tired and slightly disorientated, the least I expected was to be shown to my room. The receptionist was more interested in "processing" us than ensuring we were welcomed. We took directions from her... got lost and then eventually found the room. A poor start, I thought.
The room was not serviced daily to an acceptable standard. From what I could see, the bed was made and towels changed, but no real dusting, floor cleaning, etc. Such that by the last day, the room was dirty. And one day they just "forgot" to even make the beds.
The power to Key West went off on our last day. The hotel had back-up generators which powered key lights. To their credit, they kept the kitchen open and served food from the outside restaurant. The chef needs a medel for working in the dark! No, to start with, they had some lights on at the restaurant, but then decided to turn them off, with about 40 people eating. Luckily for the two people on reception, the ENTIRE reception was illuminated. Now, I get that power sometimes goes off, but I don't accept that management cannot be organised enough to ensure a supply of candels and keeping lights on in areas where most guest reside. Thankfully, immediately after dinner the lights came back on so we went into town!
They seem to have surcharges for EVERYTHING, which turns what, on the surface, look like a reasonable hotel, into something more expensive. To contrast, after KW we headed for Miami and stayed at the 5* The Raliegh. The cost was the same. Be careful, as they add on charges for use of the beach, parking, etc, etc...
Overall, we did enjoin the Casa Marina but it lacked the polish that I expected. I realise that this is not a 5* hotel but it scored poorly on too many fronts, even for a good 4* hotel.
- Official Description (provided by the hotel):
- This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more less
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- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort Key West
- Casa Marina Key West