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“Awesome trip”

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Casa Marina, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome trip”
Reviewed February 18, 2014

Trip was great! Mad props to water and pool staff! Matt, Alex, Derek from Austin Texas! Thank you for showing my 13 yr old son a wonderful time on his birthday! Also much thanks to Liam! hope to see you soon!

Stayed February 2014, traveled with family
Helpful?
Thank steve_troutman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Chicago, Illinois
Level Contributor
233 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed February 18, 2014

This is a lovely property. The grounds are magnificent and the staff was outstanding. The only drawback is the room. I expected more for a $399 room rate and $25 resort charge. The bathroom is small as is the flat screen TV. There is little space to store clothes not hung in the closet. I would also have the floors carpeted for comfort and sound control. We did eat breakfast and lunch at the hotel. The food was good, but was a bit pricey, $57 and $64, respectively. Not the place for me on our next visit to Key West.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank SeanorLike2Eat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 18, 2014

It's my last day at Casa Marina. Excellent ocean front position but you don't swim in the ocean, the water looks brown and seaweedy. The pool is lovely but you do have to tip the pool people to reserve early, by 8 am latest. One guy paid to reserve his loungers overnight. More guests than loungers by the pool. Everything is brown and beige and I would say it needs a renovation. Overall the staff is very good. The bar by the pool is good. The breakfast is pretty good. You can walk to Duvall but are far enough away. Good workout room across the street. Nespresso machines in the rooms. The whole place could use a bit of color. I would come back, just know that it's not the four seasons. And there have been 3 weddings 3 days in a row, but they are small and don't get in the way of guests who are not getting married. It's quiet and the families have to use the kids pool which is great. Both pools are a good size. Most of the guests are considerate, with only a few drinking alcohol in the pool, which seems like a safety hazard....

Room Tip: We booked ocean front on the third floor which is good.
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  • Stayed February 2014, traveled with friends
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Helpful?
1 Thank marybeth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
145 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed February 17, 2014

We spent 3 nights at Casa Marina to escape the polar vortex in New York. Casa Marina is a nice property and we had a good stay but certainly expected more. The resort is located on the beach and has an airy and luxurious feel to it. The grounds are nicely kept. I like the adult only pool which has a bar next to it. The pool staff are very helpful finding and setting up beach chairs. I think an extensive beach front like Casa Marina is very rare.

The room I stayed at however seemed like an afterthought compared to the rest of the resort. It was located on the ground floor with a direct access to the pool which was nice. But the room was very small and the furniture and bathroom were very old. It was in the old building so I was able to heat the foot steps above and voices though the connecting room next door. The curtains did not shut properly and the lock of the French door to the patio kept falling off. There was no wifi signal in the room and the front desk staff said he would send someone but it never got fixed and I never heard from him on the status.

The highlight of the resort was the dinner on the beach. The seafood in the bouillabaisse and fish of the day (snapper) were locally caught and extremely fresh and delicious. The price was reasonable for the quality of the food. The breakfast however was a disappointment. It was a very basic breakfast you typically see at a regular Hilton properties in the US. No freshly baked bread. No complimentary breakfast for elite members.

Other than limited room upgrade based on availability I do not believe there were any diamond member benefits. The overall property is nice, as a diamond member, you most likely get a nicer room, amenities and other benefits at a regular Hilton hotel.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank akiraoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2014

My wife and I went to Key West for our 'babymoon' – neither of us had been to the island before, let alone Casa Marina. After a week, it was certainly difficult to head back to the brutal winterscape of Chicago!

Upon arrival at the Casa Marina, we noticed how beautiful it was – everything was clearly well taken care of, and the staff was very friendly. We tried to get an upgrade to our room, but they were fully booked. Oh well.

We stayed in a standard King room. Very nice. Small-ish, with a view of the parking lot. But at least it was quiet and clean. One funny thing was the TV was tiny. Good thing we didn't spend much time in the room with only one rainy day.

The grounds and the pools were great. Very peaceful, for the most part (but I'll get to that). The staff was very friendly and service was great throughout our time poolside. The beach was very pretty, but a little rocky. It wasn't a good beach for just wading into the water from the sand. It was great for sunbathing, but swimming in the ocean wasn't easy to do. So we stuck by the pool, with a view of the ocean, which was fine.

I mentioned before our stay was 'mostly' peaceful – that's because for two days, the resort was more or less overrun by a corporate retreat of sorts. 350 individuals (the top 10% of a particular well-known company/brand) were there to celebrate how well they'd done the previous year. That's all well and good – I'm all for employee recognition; but with the addition of their 'all you can drink' wristbands, far too many of them decided to treat the resort like Spring Break Cancun. Suddenly, the peaceful poolside retreat was obnoxiously loud with drunken revery. All of these folks were there on the company's dime, and they treated it as such – absolutely no consideration for the vacationers that dropped quite a bit of money to get away from it all for a week or more.

Anyway, that's a set up to what I really wanted to review – and why I'm leaving five 'stars.' It was Casa Marina's response to us, and understanding of our frustration with this group, that made all the difference in the world. They definitely went the extra mile to make sure our stay was comfortable. In particular, the pool staff (Bob, Andrew, and Mel) made an extraordinary effort to deliver what is expected of a Waldorf Astoria resort – and then some. Also, Carlos (manager) did a wonderful job of making sure we left with a very positive impression of the resort. So much so, we'd love to come back at some point.

Long story short, Casa Marina is a superb place to stay in Key West. Great location, great accommodations, and great people.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
2 Thank PreludeFoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2014

For the price of 400 a night this is absolutely ridiculous. The room reminds me of an insane asylum. 5 stars? There are ants, ( they sent someone up with spray, awesome scent.) did I mention the windows do not open? So that is all we smell. Everything is scratch and dent. They couldn't even touch the sheets in such a shown in pictures. The "beach" requires ladder use on the pier because it's obviously too dangerous to walk in directly. The tv is about 19 inches. There isn't even a dresser. The refrigerator is partially rusted. We have to use the window sills as shelving. Have you ever had to use an iron board as a luggage rack? This is my day one experience and have paid cash for 5 days. Highly debating on leaving early in order to return to the Key Largo Marriott, in which puts this place to shame. Even The Reach next door makes this place look like a motel 8. I highly recommend avoiding this place unless you can afford a suite at 600 nightly.

  • Stayed February 2014
    • Value
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Helpful?
2 Thank Kace8913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah F, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, February 22, 2014
We appreciate your feedback in regards to your recent stay at Casa Marina Resort. If you would like to discuss your stay please contact me at sarah.franks@waldorfastoria.com for personalized service. It is the feedback of guests such as you that assists us in continuous improvement, and we have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team.
Thank you,
Sarah Franks Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
3 reviews
3 hotel reviews
Reviewed February 16, 2014

We arrived at the Casa Marina ready for a great vacation. The staff welcomed us and checked us in to a room. To say the least, the room was bad. We talked to Stephanie who immediately addressed our dissatisfaction. Stephanie was very kind and efficient in switching our room accommodations to a very satisfactory room. Stephanie continued to check with us the rest of our vacation to be sure all was satisfactory. With Stephanie's expert service and true concern for our disappointment, it was easy to overlook the initial check-in mistake. The Casa Marina, Waldorf Astoria is a fabulous property. The staff members were all super friendly and made sure all our needs were met. We also enjoyed relaxing on the beautiful Casa Marina beach daily. The first day we were there, we met "beach attendant" Daniel. Daniel was kind, professional, and efficient. Daniel made sure "our spot" on the beach was prepared for us daily. Daniel's first class service was truly appreciated. We will definitely go back to the Casa Marina, Waldorf Astoria in Key West.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah F, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, February 22, 2014
Amy P.,
Thank you for taking the time to respond regarding your recent stay at the Casa Marina Resort.
We are happy to hear that Stephanie and Daniel provided such excellent service, and are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the Casa Marina Resort sometime in the very near future.
Thank you,
Sarah Franks Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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