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“Absolute Luxury” 5 of 5 bubbles
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
Ranked #39 of 51 Hotels in Key West
Gunnison, Colorado, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Absolute Luxury”
5 of 5 bubbles Reviewed February 25, 2013

We decided to stay here because my husband had stayed there with his parents 50 years earlier and he had fond memories. It has been totally renovated and a new wing added. We had a room that opened right onto the beach and it was spectacular. The staff was helpful and courteous. We had a wonderful dinner served at a table on the sand at the Sun Sun restaurant and the food was excellent. Although it is an expensive place, no doubt, it is so worth it. We came away knowing that we will go back again.

Room Tip: Ask to be in an ocean view room. Well worth it.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pamela V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,849 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

The hotel is amazing with lots of history. Not kid friendly at all. No kid activities. The television choices were awful, you cannot rent a movie. Bizarre. Our room was on the end of the hotel, no wifi. Concrete walls make Wifi difficult ask for a room near the server if you need wifi. Pool staff great. Food was amazing. No heat. It was really cold first night, no heat. Very strange. Great location. There is no spa really. Just a treatment hotel room in the hotel and two grass huts near beach for massages. The staff was amazing but I think the hotel is more for couples and business people. Tons and tons of rude foreigners. Watch out. Overall a good stay. Not sure if I would go back especially with kids.

Room Tip: Try to get room near Wifi signal. Get oceanfront definitely. Worth the $. Make sure you do not face...
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  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Codygirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, Massachusetts
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed February 24, 2013

Upon arrival the grounds of this hotel are breath taking. A beautiful view of the ocean with two pools and green areas. Great cushioned chairs to enjoy the surroundings. However, this is where the beauty ends. The room was terrible: Two small double beds, the bathroom was pretty but not functional, no drawers to store clothes. Our bathroom vent was not working upon our arrival. The hotel sent someone to fix it but there was no change; we had to make a second request to have it corrected. The hallways were dirty, one elevator didn't work correctly, two outside lights by our door were not working during our entire stay, and at one point someone had left a pile of dirty laundry/towels sitting in the corner of a hallway. We ate at the hotel restaurant just once for breakfast - the food was good but not worth the price. After that we ate every single meal off site. The location is nice but it was a solid 15 to 30 minute walk to reach Duval St./Mallory Square. Next time I vist Key West I'll be staying at a different hotel.

  • Stayed February 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MEV61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 23, 2013

We loved the location and facilities the pool was fabulous as was the beach. The service was world-class and very friendly. We found all the staff to be very customer friendly. Special mention to Deon and Matt.

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jbabec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 23, 2013

Can't really compare Casa Marina with any of the other hotels in the area since it was the first time staying in Key West. THE GOOD: The location is great. Relatively close to Duval St., the Southernmost Point marker, Hemingway's house. Hotel grounds and the hotel are amazing. The staff was friendly and helpful. THE BAD: If you are planning on dining on the beach at Sun Sun, make a reservation in advance. I made the reservation after checking in and when the time came, my name was not on the list. You're better off going to Duval St., plenty of food choices there. The "beach" is actually a sliver of sand the length of the resort that is full of beach chairs. Not really for running around, but great for looking at the ocean and working on your tan...and drinking. THE UGLY: Hallway had a musty, nasty smell. Room needs some touch ups and updated equipment. Overall worth a stay, but for the price...I would definitely think twice before booking a second stay there.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank A3_n_J9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 23, 2013

I used Hilton Honors points to book the room for two days for a short get away for my wife and I. I am a Hilton Honors Diamond member and hoped for a room upgrade, but none were available upon our arrival. Our room was the size of a large walk-in closet and didn't have ANY place to store your cloths, but worst of all was the mattress. It felt like it came out of a sleeper sofa and was the most uncomfortable nights sleep I have ever experienced at a Hilton property. I heard other guest comment on how nice the rooms are so that leads me to believe they save this "special" room for people using Hilton Honors Points. The beach was fantastic, but the room was so bad that we cut our trip short and went to Fort Lauderdale for the rest of the week!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NE PA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

We stayed in early November for a few nights. Family of four with two young (5 yrs and 15 months) children. I was a little nervous at first with two kids in tow, but the staff and hotel couldn't have been more welcoming. Our room had two queen sized beds and a crib (brought in) for the baby. The room was clean, really clean. It passed inspection of a neurotic Mom with two kids clean. The linens were fresh and changed daily, the bathroom was clean and the floors were hard wood (or Pergo, whatever) so no gross hotel carpet to worry about!
The staff made everything very easy, from the awesome front desk, great pool side/beach side help with the towels and chairs to the valets with the car. Room service was great and even available on the beach. Be prepared to tip (hey, it's worth it!) well. The scavenger hunt for the bands was a huge hit with the 5yr old and we did it daily. We visited the aquarium, butterfly garden, toy factory (not a factory, just a store, but still cute) and the ship wreck museum. We hit the iHop for breakfast ( we don't have one locally in PA) so it was a treat. Busy, busy but good. Overall a great place to stay...the kind that gets under your skin and makes you want to return.

Room Tip: We were on the thrid floor above the valet part of the hotel, not a beach view, but very quiet and p...
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsTrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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