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Casa Marina Key West, A Waldorf Astoria Resort
Ranked #41 of 51 Hotels in Key West
Reviewed January 2, 2013 via mobile

We stayed for only one night and did not have time to experience the hotel and surroundings as much as wanted. The pool area is really nice, and the staff is service minded and nice also. We were also allowed to use the amenities after we had checked out at 11 am. This stay have made us want to come back.

  • Stayed: January 2013
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Thank Indium_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,347 - 4,353 of 7,289 reviews

Reviewed January 2, 2013

Stayed recently at both the Reach and Casa Marina. Both properties need major help. Understaffing contributed to poor service and a lackluster physical plant (dinged up furniture, poor maintenance, etc) is only helped by the fabulous location on the beach (and excellent water sports) and nice pool areas.

Simply put, the service at this place is terrible! Management also seems clueless. Staff is friendly but they just don't seem to have any urgency in getting anything done.

There doesn't appear to be a lot of good options for lodging in Key West, so you may have to succumb to staying here if you're headed there. If the weather is good then you can enjoy the great sun related activities (pool, beach, water sports). Heaven forbid if the weather is bad... not sure what you'd do.

Just don't expect the high level of service the name Waldorf Astoria conjures up... or what you'd expect for the amount of $$$ you're paying. With that thought perhaps you'll may make it through your stay with less frustration than we did.

I'll never be back... I don't see the scenario changing very soon.

Room Tip: I preferred the original building.
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  • Stayed: December 2012, traveled with family
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5  Thank WINEandTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve T, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded January 7, 2013

Dear WINEandTRAVEL (Boston),


Thank you for your candid feedback. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. If you would like to discuss your stay or if you should be in Key West again please contact me at steven.tresh@waldorfastoria.com for personalized service.

Best Regards,

Steven Tresh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

When I think of the name and the prestigious history of - Waldorf Astoria in NYC - I expected a resort that had all those little things that make you feel special ironed out. We first pulled up to the resort & instead of feeling welcomed we felt rushed by the staff attendant. They did not have that "can do" attitude where there is never an issue. So, maybe it is just me...but when going to a resort by the ocean one would think that they could actually hear the ocean. The room did not have any windows that opened. We dowloaded an "ocean wave" on iTunes and played it but it just didn't have the same effect nor could we feel the salty breeze.

The location and architecture was excellent ! plus the beachside staff was great . I had my expectations set higher after staying at many other hotels around the world.

Room Tip: Make sure your room has a window that actually opens. Don't let the poor service affect your at...
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  • Stayed: December 2012, traveled as a couple
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3  Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve T, Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this reviewResponded January 16, 2013

Dear Tim H,

We regret that we were not able to provide you with the quality of service you deserve or expected during your stay. From the moment guests step onto our property, they should feel welcome and cared for. While we strive for unparalleled service delivery, we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are genuine and anticipatory and we will continue to work to ensure our guests find that personalized level of service at our hotel. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work firsthand. Please feel free to contact me if you have any additional comments.

Warm Regards,

Steven Tresh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

This was our second trip to Casa Marina and we loved our stay, celebrating our anniversary. The hotel was very clean, the food was excellent, and the service was fabulous, especially the poolside attendant: Julius, she went above and beyond to ensure we had everything we needed, and helped find my sunglasses that I lost.

Our favorite activities were taking a jet ski tour around the islands, and riding around Key West on our scooters. This made it easy to do things around town and still slip back to the hotel to relax for an hour or two.

  • Stayed: December 2012, traveled as a couple
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

The Casa Marina is a wonderful oasis on Key West. It has a private beach, a beautiful pool area and lovely rooms. The location allows you to escape the craziness of Key West when need be yet within walking or biking distance of most attractions.

Room Tip: We rented a suite which was beautiful.
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  • Stayed: October 2012, traveled as a couple
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Thank boomers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

Extremely disappointing in so many ways. I was at the casa during Xmas and they were really understaffed. For example, no bell service and you had a far walk up several ramps to get to your room. There was a $25 dollar a day surcharge, on top of a $500 nightly fee, for Internet, and a newspaper. The Internet passcode changed and you needed to call to get the new code, they did not notify you. Each day, you needed re-enter the new code. Also, the food was ridiculously overpriced. The breakfast buffet was 27 dollars per person plus 4 bucks for one cup of juice or coffee.

The location of the hotel wasn't ideal either. It's about a mile walk to Duval street and all the roads were very poorly lit until you hit Duval. I was also very disappointed to know that you couldn't just walk into the ocean. It was lined with rocks and the only way to enter the water was off of a dock, and you still had to be carful not to hit the large surrounding rocks.

On the positive side, the bedding was beautiful!!!

Stayed: December 2012
3  Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

We went to this resort for a wedding weekend. The hotel is just beautiful. Service is above average.
The resort offers all amenities. It offers everything a carribean resort would have and you can stay in the United States.
Sunsets are amazing. Beautiful pool. Wish we could have stayed longer. Highly recommend!

Stayed: December 2012, traveled with family
Thank Rhodasaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Marina Key West, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Price Range: $287 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina Key West, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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