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All reviews sun sun frozen towels beach staff adult pool private beach the jet ski tour self parking pool service ocean view duval street hotel is beautiful palm trees main building sister property sunset cruise grounds are beautiful pool side
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Reviewed November 25, 2012

I loved it at the Casa Marina! It was so relaxing to lay on the beach especially when Mark gives us grapes and calls us "sungoddesses". Our room had a flooding problem one day but it was corrected immediately. The resort was so beautiful...,.

  • Stayed: November 2012, traveled with family
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Thank Hailey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

I did not know what to expect from the Casa Marina Resort after looking at some Tripadvisor reviews. Our family experience was perfect. The rooms are well appointed. The beds and bedding are amazing. Pillows and comforters are very comfortable and the highest quality. Room size is perfect. We had traditional doubles, and they are well appointed, clean and modern.

The facility layout is excellent. The beach and pool are paradise. The beach staff is attentive and goes above and beyond. They had chairs and towels set up daily for our group in our own spot. Mark and Austin will do anything to be sure your needs and expectations are exceeded! Great activities, restaurants...whatever you need.

We will be back.

  • Stayed: November 2012, traveled with family
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Thank Jasjake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

This is our 4th visit and what stood out the most this trip was the pool staff specifically Graham and Brandie....we had our 11 yr old daughter and 7 yr old son with us...everyday Brandie and Graham showed them a good time by the pool and went above and beyond making sure they were enjoying themselves and paying attention to them. Not because it was there job it seemed, it was because they truly enjoyed them. So much so that my kids were genuinely sad to leave more so than ever before and i attribute it to them....hold onto them...they're fantastic and the Hewitt family from NJ looks forward to seeing them again very soon !

  • Stayed: November 2012, traveled with family
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Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

The staff at Casa Marina is worth visiting. Mark reserved us chairs each day labeled "sun goddesses" and even brought us grapes to snack on. He was great with restaurant recommendations around Key West and with activity recommendations at the resort. Hotel was beautiful and quiet. Room was spacious, clean, and comfortable. Go visit Mark!

  • Stayed: November 2012, traveled with family
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Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

This resort is beautiful and a huge amount of cash has clearly been invested in the property. The waterfront setting is terrific and Key West is a special place.

However, I was left disappointed by the standard of service at the resort. The staff at the pool side bar were surly to the point of rudeness but the front desk staff, concierge and doormen all need to raise their game too. As a visitor from the UK, I generally find staff at US resorts in this price bracket to be outstanding. That wasn't the case here.

We stayed in a very spacious and pleasant one bedroom suite, next to a guest room which was being used to provide spa services. This seemed odd. Why aren't such services delivered in a purpose built area? It wouldn't have troubled me but the ladies working in the spa sat outside our bedroom window from breakfast time on Sunday morning making telephone calls.

In fairness, I hadn't expected a top quality room as I had used Hotwire to make the booking. The Casa Marina appears as a Hot Rate hotel on this website. Do some detective work when booking and you can save a bundle on the advertised rates.

Room Tip: Do everything you can to get a room facing the ocean. Rooms on the ground floor / first floor get more noise from people using the lifts / elevators.
  • Stayed: November 2012, traveled as a couple
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2  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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