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All reviews sun sun frozen towels beach staff adult pool private beach the jet ski tour self parking pool service ocean view duval street palm trees hotel is beautiful main building louie's backyard sister property sunset cruise grounds are beautiful
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Reviewed November 16, 2012

It is certainly a great location, clearly well managed with helpful, smiling staff everywhere you go, but overpriced. The wifi is a total disaster it is so slow and unreliable. After KW, I stayed at the Hilton at Miami airport where the wifi could not be faulted. I had dinner in Strip at the adjacent Hilton property; the meal was mediocre and the service well below par.

  • Stayed: November 2012, traveled solo
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Thank rod m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

We arrived 11-09-12 to the Casa Marina for a anniversary celebration. Our suite (2010) was a beautiful room which provided a bedroom/ bathtub shower/ living area with dining and seating as well as balcony with view of pools and beach...Perfect! Our room was cleaned and supplies refreshed better than we could expect by Arciabell... great maid. At the Sun Sun Bar Robin provided great drinks and conversation. Dining at the beach area was also pleasant and received wonderful service from Ian. On the beach and pool area Kerry, John, Ian, and Graham treated us so very well! We plan to return to the Casa Marina again next year, we love Key West and feel that there is no better Resort on Key West as far as beach, rooms, and overall service! We expected world class service and received what we hoped.

Room Tip: We have been in three rooms at the Casa, all Ocean view. One being a suite which we enjoyed the most. We enjoyed the balcony more this time because we didn't party downtown all night this time. Any room would be great if you stay out pool or beach side and then party Duval all night!
  • Stayed: November 2012, traveled as a couple
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1  Thank EATME111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

Key West is a wonderful place for a vacation. Weather was awesome, Duval Street offers such a variety of bars, shops, restaurants, tours, etc. Sunset cruise is a definite must as well. If you are looking for a pure beach vacation, Key West is probably not your first choice. But if you want some beach time, bar time, night life, water activity, fishing, and great weather in the U.S. then Key West is for you. Kind of reminds me of a far cleaner Bourbon Street with a beach. Lot of walking in Key West so you should keep that in mind.

Casa is the best hotel property on the island in my opinion. Close enough to Duval to walk but distant enough to afford seclusion. The hotel amenities were very nice. The two pools, beach area, spa, and jet ski / water activities all on property were very convenient. Very good exercise facility. Service was generally top shelf although you sometimes did wonder who was in charge of the staff. Property is very clean but also has some age on it. It is pricey - meals are $25 per person minimum on hotel property. Drinks close to $10 each. Also, important to note...all hotel charges already contain 18% gratuity, and not one member of the staff is going to point that out to you. So if you slap a standard 20% tip on the ticket (which I did a couple of times before realizing) you have tipped 38%.

We spent half the trip at Casa and half at the other Waldorf property, The Reach. Both are very nice, but Casa is superior in all aspects. It should be noted however that you can use either hotel's amenities irrespective of which property your room is in.

We will definitely return to Key West. Definitely will consider Casa again but may also look at a condo next time.

Room Tip: Get beach / pool side room. You can see the sunrise in the morning and the sunlight filtering into your room is very nice. If you want to pay the extra fee, the beach side room with a balcony is very nice.
  • Stayed: November 2012, traveled as a couple
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Thank soonerjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Brandie and Gramah were the most awesome people. They need to be duplicated and sent to every resort. Brandie made us feel so special and she was so efficient. We will definitely be looking for her when we return to Key West.

  • Stayed: November 2012, traveled as a couple
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Thank Restless95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

I continue to experience excellent attention at the Casa especially from the cabana and pool staff. They cater to your complete comfort from setting up chair service to cool refreshments and even cleaning smudges from your sunglasses. Kudos to Bob and Mark for outstanding customer service

  • Stayed: November 2012, traveled with friends
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Thank kathy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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