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“Very nice hotel in a great location, but the pool is small.”

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Hyatt Centric Key West Resort and Spa
Ranked #25 of 51 Hotels in Key West
Certificate of Excellence
Chestnut Ridge, New York
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very nice hotel in a great location, but the pool is small.”
Reviewed June 18, 2014

My wife and I were recommended to this hotel and when we arrived, we were slightly disappointed. The room was basic, but clean and contemporary. The common areas were very nice and embraced the Key West climate with many open air areas.The pool is small, but seemed to handle the crowds when they rotated between an AM and PM shift.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCJONES13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 24, 2014
Good day and thank you for your feedback. I am sorry to hear that you were disappointed during your recent stay with us. I will be sure to share your feedback regarding the rooms and pool area with our team so we can continue to grow as a resort. We hope you will try us again during your next trip to the Keys.
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2,204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (423)
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Panama City, Florida, United States
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 17, 2014

The Hyatt is one of the best places we love to stay when we travel, we have stayed at the Key West location several times and we never had any thing bad to say about any of our visits. The staff they go out of their way to make sure you feel at home. The rooms or suites are some of the cleanest places we have stayed at . The entire staff are very friendly and knowledgeable about all the best places to eat as well as the local attractions to visits while staying at their location . We also like the idea that there is a Hyatt in the center of all that is going on and most times you can walk wherever you are planning to go. Don't have to lease a car and drive in a city you know nothing about. The rooms are spacious and the food there is awesome. We love the breakfast , lunch and room service. We always look for a Hyatt whenever we travel but the key west location is by far the best.

Room Tip: All the rooms are inviting any plenty of space to relax in or enjoy the view.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 24, 2014
Hi Donna! Thank you so much for your feedback. It means so much to us to hear from our guests. We are so pleased to hear that you enjoyed your stay with us especially our location, rooms, restaurant and staff. I will be sure to share your comments with our team. We will see you again soon!
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Holmes Chapel
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 17, 2014 via mobile

Just stayed with family in two rooms. Gorgeous rooms. Great location! Outstanding service! Unpretentious but really friendly professional staff. Nothing is too much trouble for staff to help. Loved it! Will be back! Didn't want to leave. Breakfast amazing!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacquie_baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 17, 2014
Hi Jacquie, thank you so much for leaving a review. We are so pleased to hear that you enjoyed our rooms, location and service. I will be sure to share your comments with our team. We hope to see you soon!
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Tampa, Florida
Level Contributor
146 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 15, 2014

I stay all over the US and this is one of the best choices for hotel properties and locations that you can find in a resort town. This location is a couple blocks from the main street in Key West --- which is Duval Street. The property backs right up to the Gulf of Mexico---some rooms have a beautiful view. Service was excellent and my room was 1st class. While there are always little imperfections, I'm extremely pleased. One of the best surprises was that the air conditioning could keep the room cold. That's not a given in most properties. What's even better is that the location is ideal, for most. Key West has 95% unusable beaches. If you want access to restaurants, shops and tourist 'stuff'...then this is the place for you. I could walk 3 blocks for excellent Cuban Coffee, 3 blocks to Duval Street and a view of the Gulf.

Room Tip: Ask for a view of the Gulf.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tampa_Dude2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 17, 2014
Good day and thank you for the recommendation! Your comments have made our day! We are so pleased to hear that you enjoyed our location, views, service and guest rooms. We hope to welcome you back during your next trip to Key West.
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Taylorville
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 12, 2014 via mobile

This hotel is in a great location as it is close to Duval street, but not too close, and next to the marina. The staff was polite and helpful. The rooms were good but not outstanding and the rates were on the high side, but paying for location was probably worth it.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 17, 2014
Good Day Karl, thank you for leaving a review. I appreciate you taking the time to let us know about your recent stay at the Hyatt Key West. I am glad to hear that were able to take advantage of our great location. I will be sure to share your comments, especially regarding the staff with our team. I hope you will consider us again the next time you are planning a trip to Key West!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 9, 2014

Omg such a beautiful experience amazing . When they found out it was our 40 th anniversary they sent up a bottle of wine to the room nice touch . We ate in the restrurant every morning for breakfast very nice and a few evenings the food was excellent. Staff very friendly however I must be truthfull the Lifts my husband was stuck in one on section 3 then the next day we were both stuck in one not good I ended climbing up three flights everyday as I was scared of being stuck again they didn't think it was a problem so I was very disappointed but apart from that it was excellent

Room Tip: The tip is to be specif if you want a view as not everyone has a nice one
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dundeegirl54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 10, 2014
Happy Anniversary! Thank you for your feedback. We are pleased to hear that you had a great stay with us. My apologies for the inconveniences you experienced with the elevators. I will share your concerns with our team. Please consider us again during your next trip to Key West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2014

The Hyatt Key West Resort and Spa is our absolute favorite hotel in the Keys! It is a beautiful hotel in an excellent location, and is within walking distance to both the Historic Seaport and Duval Street. The oceanfront rooms are a little pricy, but with the free night specials, they are well worth the view. The staff are very helpful, friendly, and seem to want to find a way to make their guests happy. Eva, the Front Office Associate is a rare find in the service industry. She went out of her way to correct our reservation to ensure our stay was enjoyable!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy1833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim M, Marketing Coordinator at Hyatt Centric Key West Resort and Spa, responded to this review, June 10, 2014
Hi Amy, thank you so much for your comments. Your review truly made our day! I'm so happy to hear that we are your favorite hotel in the Keys. Thank you for your feedback regarding the staff, especially Eva. I will share your review with her. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#10 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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