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“Fantastic place to be in key west” 5 of 5 bubbles
Review of Hyatt Centric Key West Resort and Spa

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Hyatt Centric Key West Resort and Spa
Ranked #19 of 49 Hotels in Key West
Certificate of Excellence
Zurich, Switzerland
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Fantastic place to be in key west”
5 of 5 bubbles Reviewed May 23, 2013 via mobile

Since our arrive at the hotel we fill really welcome at Hyatt and Key West, the miss on the check in desk was very polite, quick and helpful. The room is very nice, modern, clean and confotable. The hotel is located perfectly next to the old harbor and to the main shop street, but anyway on a quite corner! Also the check out was quick and friendly! We appreciate the free parking. I would suggest this hotel for a stay in key west!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank gimo2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,008 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
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New York
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

Hyatt Resort and Spa at Front street, Key West is nicely located near Mallory Square and Duval street where all the action take place. It is nice and clean. The swimming pool is small and there is practically no beach at all. Though the location is good, it is very expensive. With the high price I pay, it doesn't include breakfast, Wifi and parking. They charge another $20 per day for Wifi, parking and bottled water in the room.

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank traveller923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

I just returned from a eight day say at the Hyatt (2nd time) and it was great. From the front desk on down the hotel staff is top of the line! Great location. You can rent Wave runners, scooters and electric cars from Hydrothunder on site, the pool and the Blue Mojito outdoor bar I don't know what more you could ask for. The bar staff were fantastic Cassandra, Jeramy, Andrea and of course Marshall made hanging out fun!! Even my room attendant Raindy left me a hand written note to let me know she would be off the following day but the other staff would take care of me, now that's service!!! Yes the Hyatt is a bit pricy but the saying "you get what you pay for" holds true. Thanks to all the staff for a great trip done well.

Room Tip: Pretty hard to choose they are usually full.
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  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank T R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

We went for a two night stay in mid May and arrived to an almost full self-park parking lot. Luckily there was a space available otherwise I'm not sure how the hotel would have accommodated our car. Parking is included in the $22.50 mandatory daily resort fee. It was 3:00pm upon our arrival so after collecting our bags we walked up to check in. Surprisingly, out of season and on a Monday at 3pm, our room wasn't ready. The front desk staff told us they guarantee check in by 4pm so we left the bags with the bell hop and walked down to the Schooner Wharf bar for a few drinks. I was called on my cell phone at 3:59pm by the Hyatt and they let us know our room was ready.

We pre paid for a partial Gulf view room on Hyatt's website. They upgraded us to an ocean front room (3201) upon check in. It was a great room with two exposures, both the Gulf and the pool. All the reviews are accurate. It was clean, modern, and big. The AC unit in our room was a wall unit. It looked new and was very effective. It did make noise even on low but it was white noise that didn't bother us and I am a light sleeper. There was also a ceiling fan over the bed. The room had a mini fridge and came with toothpaste, mouthwash, all the hair and bath needs and two bottles of water a day. We also had a great balcony overlooking the water.

The bar was fantastic. They offered light fare and any drink you could want. Service was good at the bar but I noticed the girl who was serving the pool deck seemed a bit overwhelmed at times. Often times we would just go to the bar ourselves as we couldn't get her attention. We did eat breakfast at the onsite restaurant Shore one morning. We were not impressed. It wasn't bad but just nothing spectacular. Go to Pepe's for the best breakfast in town and maybe the world. You can rent jet skis, arrange for tours, and rent any kind of bike, scooter, etc all on site.

The location and staff are what really makes the Hyatt what it is. You can literally walk everywhere. We parked the car and didn't get back into it till it was time to leave. We walked to every single bar and restaurant in town plus the Hemingway house and the Truman Annex. As for the staff, they are fantastic. It must be a corporate culture type thing. Everybody says hi and smiles every time. I can't stress this enough. Whomever manages the training of the staff is doing their job perfectly as are the staff members themselves.

We felt our room was over priced but it's Key West and the market allows them to command the high prices. We checked out several other hotels while there and always felt we picked the right one in the Hyatt key West Resort and Spa.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sjp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, May 19, 2013
Thank you for taking your personal time in giving us such feedback. We are glad you had an enjoyable stay. We are very fortunate to have such a great product with a beautiful location and most importantly a great staff who strive for excellence in service. We apologize due on the wait of the room as we try to accomodate all early check in's on first come first come basis. But sometimes with a small hotel turn and running an extremely high occupancy may lead some guest to wait. In addition, if the self parking lot gets full we are able to accomodate guest in our valet. We really thank you for the great comments and hope to assist you very near future in our little paradise of Key West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

Stayed here and at the Hyatt Beach House at the other end, Although the Beach House is much bigger rooms, I guess it's all about location. The Beach House is quiet and off by itself (nothing around there) where as this Hyatt Resort is in walking distance of all the main attractions, Essentially, if you want to experience Key West, then the Hyatt Resort is the better of the two choices. Once you're there you don't need a car unless you want to travel to a restaurant that is too far away to walk.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BusTravelerWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, May 19, 2013
Thank you for taking your personal time in giving us your feedback and giving our future clients some good tips. We are glad you had a great stay and we hope to assist you in the very near future in our little paradise of Key West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

weather wasn't the best the week of 4/27-5/4, but the hotel makes the difference. they supplied umbrellas for us to walk around with. concierge, lauren and faye, were extremely helpful with restaurant info, discount cards and cabana rentals. luann at the pool deck worked hard to keep everyone happy. this year the bar even offered happy hour and specials of the day. if you worship the sun, chairs on the pool deck by the restaurant have sun starting by 10:30 and continues until 6. the room was immaculate, thank you joceline! we were welcomed with a very friendly hello from atif, as well as a bottle of wine in our room. he makes us feel like family, each time we're there. he is always asking if there is anything he can do for you and truly means it!! thank you atif, for making our trip so special. already looking forward to seeing you next year!!!

Room Tip: we prefer building #3 room 3305, larger balcony with sun on the balcony in the morning, overlooking...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, May 19, 2013
Thank you for your repeat business and loyalty. It is definitely due to your great feedback and staff recognition which keeps our team motivated to strive in customer excellence for our guest. We have already recongized the inidivduals mentioned in your feedback. We hope to see you very soon in our little paradise of Key West and will ensure we have the cabana and your preferred room waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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