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“heaven on earth” 5 of 5 bubbles
Review of Hyatt Centric Key West Resort and Spa

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Hyatt Centric Key West Resort and Spa
Ranked #19 of 49 Hotels in Key West
Certificate of Excellence
New York City, New York
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“heaven on earth”
5 of 5 bubbles Reviewed April 24, 2013

My teenage daughters and I spent a wonderful week at this lovely hotel in the heart of Key West.
There's no need for a car as the hotel is in walking distance to all the action on Duval. This was great for my teens as they could walk around on their own. The hotel is nestled is a beautiful location right on the gulf. The room was large and spotlessly clean. The bathroom was also wonderful with modern amenities. The food at the Shor restaurant was sensational and we especially loved the breakfast. The management was very visible, welcoming and genuine. It was clear they cared about our stay. The charm of this hotel IS the size so don't expect a gigantic pool with bells and whistles or a large extensive property. Its size is true to the feel of Key West. The check in area is small and the staff was very friendly. Once outside you see hanging wooden baskets filled with orchids and a turtle pond. There is a small beach area where we witnessed 3 weddings in 1 week! Delightful! And yes..the sunset with the beautiful sailboats is breathtaking. We loved every moment and we'll be back..

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eoc109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,009 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
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Charlotte, North Carolina
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 22, 2013

Perfect place to stay at Key West. The location is perfect. The room was perfect. The restaurant was awesome. The staff was over the top. "Thank you Marshall (Bartender) and Katie (SHOR restaurant)! The wife and I found it hard sometimes to leave the hotel to go on Duval Street. No need to fight the crowd at Malory Square for your sunset either. The view from the hotel is equal if not better. We will be staying here next April.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JW692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

This hotel is in the perfect spot in Key West if you want easy access to the historic district and to be able to reach Duval Street, Mallory Square, etc. by foot. My husband and I brought our 5 and 2 year old boys. The turtle pool and Macaw were big hits. The pool, albeit very tiny, was a hit as well. The staff was very accommodating and pleasant. Our only complaint was that the rooms were just not kid friendly. They are very modern and beautiful, but..they just aren't practical. We had one of the few rooms with a tub. The design made it so that in order to feel the temp of the water coming from the faucet, you had to climb into the tub. Also, there was no carpeting in the room- only very slippery tile. So you step out of the giant tub and unless you have towels everywhere, you can slip! Coming back to your room from the pool was scary if you were wet, as well. I was paranoid my 2 year old was going to fall out of bed onto such a hard surface! Also, there was a sliding door to the bathroom with no lock. It was sliding open and my boys couldn't resist playing with it. Very little privacy. Despite the above, the hotel, as a whole, was dreamy and delightful. Food at the Shor Restaurant was excellent.

Room Tip: Room 1106 has a tub (most rooms only have a shower) and the 'partial ocean view' is exceptio...
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  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lcf0106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
4 of 5 bubbles Reviewed April 19, 2013

Everything is great , the location is near the museum walking distance to some of the good restaurant, the hotel facilities is clean and well maintained, the spa is great very clean and staff is amazing, hotel front desk is helpful but some of them are fake (gabby) she is rude and she never say hi or smile when we saw her walking towards us , what a shame because she seems so nice when we are checking in .
however some staff is friendly especially the girl from the Philippines in the concierge desk she is a sweetheart she is so polite and professional , since we don't know anything about key west we ask her what to do and where to go, she recommend the spa, some restaurants, museum, and some bars in Duval, she even makes reservation for us. Such an excellent customer service ..we definitely going to recommend Hyatt to our friends and were planning to come back next year ..

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed April 16, 2013

This hotel is very well situated although distinctly squeezed on to its position by the sea. If it were a 3 star hotel it would be very good but when one is paying over $700 per night it is underwhelming. The rooms are accessed externally and furnished in a minimalist fashion with tiled floors and no carpets. The air-conditioning is by noisy units rather than built-in system. Paying a sizeable premium gets you a view ( a good on, it must be said) and a larger area of white tiles - but no extra furniture. The compulsory resort charge is an annoyance: why do hotels think that we can be deluded by seeing a lower room rate and a supplement for necessary services?

The restaurant provides a limited menu of reasonable quality but the overwhelming reason to go there is to sit on outside with a view of the boats coming in and out of the harbour. Inside, the decor is as bare as the bedrooms and is not very attractive.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rtdgom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emerson, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

Everything from check-in to check-out was great. Room was ready early when we arrived at 2pm. View from our room was to the pool and beyond to the gulf. Pool area is not very large but we always found available chairs even during the busy afternoon times. Would highly recommend this hotel as it is also walking distance to most attractions, restaurants and shopping.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank markorec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

Not anything disappointing or bad, but at that price, a little underwelming. Rooms better than average, great views and nice patios. On the water in most cases. Nice but small pool and somewhat limited seating. Pool service attentive but understaffed so a bit slow. Crew is very friendly and attentive. No late checkout (have status and couldnt get) a bit of a pain with late flight. Day spa is a must. That was fantastic . See Rachel. Breakfast in resturant was great. Still a recommended place.

  • Stayed April 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sunburned31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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