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“The right place to stay in Key West” 5 of 5 bubbles
Review of Hyatt Centric Key West Resort and Spa

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Hyatt Centric Key West Resort and Spa
Ranked #23 of 51 Hotels in Key West
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The right place to stay in Key West”
5 of 5 bubbles Reviewed December 13, 2012

The Hotel is located along the shore with beautiful views. a nice pool and pool bar. It's off the main path, offering quiet and relaxation but only a short walk to Duval Street with all it's great shops. bars and restaurants. The staff is terrific and thoughtful. I checked in to celebrate my 50th birthday and mentioned it while checking in with Christina Caruso. That night, when returning to our room we found wine and cheese and a personalized card from Christina. Her care and thoughtfulness went above and beyond. If visiting key West, treat yourself by choosing the Hyatt

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sean_Hotchkiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for celebrating your 50th with us. We really appreciate you choosing us as a destination property. I am glad Christina was able to go above and beyond in making sure your stay was a memorable one. You are absolutely correct it is the care from staff from Christina which helps create our business loyalty and exceed our guest expectations. I will ensure to give her a special rocognition from our management team and staff. We hope to assist you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,137 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (417)
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English first
Dyer, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 10, 2012

We stayed four nights at the Hyatt and absolutely loved it! The entire staff was friendly and helpful. The location was perfect. The shops, restaurants, and bars were walking distance from our hotel. The Blue Mojito Bar & Grill and Shor American Seafood Grill are on the premises. Very good food and drinks. Ladies, if you can fit it in, go for a facial at the Jala Spa, which is also at the Hotel. I found it to be soooooo relaxing and enjoyable. Our room was very clean and comfortable, with a ceiling fan over our bed and a wonderful rain shower! After talking to other couples, we found out that this was their 2nd or 3rd time at the Hyatt, and we can see why. We will definitely be back, and look forward to returning.

Room Tip: We had a king bed which was really nice. Ceiling fan always a plus.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cindy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us and our readers such great feedback. We really appreciate the great recommendation for Jala Spa and cleanliness of the room. Our staff put a lot of positive energy and effort in ensuring our products and services meet our and most importantly our guest standards. I will ensure to pass your feedback to the team as guest direct feedback as such are great motivators for us to even keep working harder for our guest. We appreciate your business and hope to assist you in the near future.
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Estero, Florida
Level Contributor
104 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

I expected the Hyatt Key West to be good, but it wildly exceeded my expectations. The hotel itself is impressive (great location, nice rooms, good pool area), but the service we received went above & beyond. The staff upgraded our room from a Deluxe King to a Deluxe Gulf Front King, partially I think due to my Platinum Hyatt status but also because we were there celebrating my husband's birthday. I thought that was very generous, but then they went the extra mile by having a bottle of wine in the room along with a hand-written birthday card from Matilda & The Team. We have stayed at the Westin in Key West previously and loved it. But, the Hyatt won me over on their customer service! We'll be back!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank happycj24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for spending such a special occasion with us. Our staff is always there to exceed our guest expectations. We are glad we were able to create a memorable experience through the service offered by our expectional team. We appreciate your loyalty for being a platinum guest with Hyatt and look forward to assisting you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

Excellent location right on water. Walking distance to amazing waterfront dining and boat access, not to far to action on Duval and easy access to Mallory square. Rooms were luxurious and staff freindly w/ champagne reception at arrival.

Room Tip: Water view was actually better than waterfront. Waterfront looked at pool then water in distance.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mamamooreof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us such great feedback. We really appreciate your business and are glad you were able to enjoy our facility and services offered. Our turtle and odie definitely are a highlight of our resort along with our staff. We look forward to assisting you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

Great location,beautifully cared for and most importantly,great service and terrific people.Rooms are comfortable and although not inexpensive are a great value.This will be our spot in key west.The people always make the difference.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynnmass123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
141 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed December 6, 2012

We booked this hotel and prepaid through SniqueAway. We arrived fairly late but the checkin was very quick and we were in the room right away. The room was a good size and laid out nicely. The closet is a little small but with a warm location you don't usually have bulky clothes so it worked anyway.

The bathroom is a good size, and the shower was a plus. Two types of shower heads and lots of room. The vessel sink is a bit too far back and too low so it is hard on the back. The balcony is small and the advertised "partial Gulf view" is accurate. You can see a part of the gulf.

The bed was comfortable but the linens were due for replacement. The couch was handy but not great for sitting for a long time because there was no back support.

Everyone on the desk, and in the hotel service areas, were very pleasant and helpful. In the restaurant, however, the serving staff seemed too laid back and the service was spotty. The good news is that the food was well prepared and tasty. The prices are about what you would expect for this type of hotel and location. You could easily walk to other restaurants for a less expensive meal.

The location is ideal, close to the areas you want to visit but not too close that you are bothered by the crowds or commotion. We would stay here again if back in Key West.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank NotLostFound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us to other trip advisor reader and our future clientelle. We really appreciate you recognzining our service team to be pleasant and helpful. We really pride our selves when it comes to providing genuine hospitality to our guest as every staff members understands how important good word of mouth and repeat business is for our company. We are glad yo enjoyed our location and our well maintained guest room / overall product. We really look forward to assisting you in the near future in our little paradise of Key West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 5, 2012

nice rooms. Sounds silly, but great shower. Dual head with great water pressure. Easy to walk to the docks and the town where all the bars/restaurants are. Great, attentive service. Breakfast was $20 for a couple eggs and toast with coffee. Better off walking a couple blocks to a local place.

  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ctoddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us. We are glad you had a great time and enjoyed our resort. We appreciate the positive feedback about the attentive service from staff as service to our guest is our no 1 priority. It is true we have great looking bathrooms and very nice guest rooms which are maintained very well by our housekeeping and engineering team. We hope to assist you in the near future and appreciate your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#8 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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