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Hyatt Centric Key West Resort and Spa
Ranked #25 of 51 Hotels in Key West
Certificate of Excellence
Estero, Florida
Level Contributor
104 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“WOW”
Reviewed December 10, 2012

I expected the Hyatt Key West to be good, but it wildly exceeded my expectations. The hotel itself is impressive (great location, nice rooms, good pool area), but the service we received went above & beyond. The staff upgraded our room from a Deluxe King to a Deluxe Gulf Front King, partially I think due to my Platinum Hyatt status but also because we were there celebrating my husband's birthday. I thought that was very generous, but then they went the extra mile by having a bottle of wine in the room along with a hand-written birthday card from Matilda & The Team. We have stayed at the Westin in Key West previously and loved it. But, the Hyatt won me over on their customer service! We'll be back!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happycj24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for spending such a special occasion with us. Our staff is always there to exceed our guest expectations. We are glad we were able to create a memorable experience through the service offered by our expectional team. We appreciate your loyalty for being a platinum guest with Hyatt and look forward to assisting you in the near future
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  • Cleanliness
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Concord, North Carolina
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 9, 2012

Excellent location right on water. Walking distance to amazing waterfront dining and boat access, not to far to action on Duval and easy access to Mallory square. Rooms were luxurious and staff freindly w/ champagne reception at arrival.

Room Tip: Water view was actually better than waterfront. Waterfront looked at pool then water in distance.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mamamooreof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 29, 2012
Thank you for taking your personal time in giving us such great feedback. We really appreciate your business and are glad you were able to enjoy our facility and services offered. Our turtle and odie definitely are a highlight of our resort along with our staff. We look forward to assisting you in the near future
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2012

Great location,beautifully cared for and most importantly,great service and terrific people.Rooms are comfortable and although not inexpensive are a great value.This will be our spot in key west.The people always make the difference.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnmass123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
141 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 6, 2012

We booked this hotel and prepaid through SniqueAway. We arrived fairly late but the checkin was very quick and we were in the room right away. The room was a good size and laid out nicely. The closet is a little small but with a warm location you don't usually have bulky clothes so it worked anyway.

The bathroom is a good size, and the shower was a plus. Two types of shower heads and lots of room. The vessel sink is a bit too far back and too low so it is hard on the back. The balcony is small and the advertised "partial Gulf view" is accurate. You can see a part of the gulf.

The bed was comfortable but the linens were due for replacement. The couch was handy but not great for sitting for a long time because there was no back support.

Everyone on the desk, and in the hotel service areas, were very pleasant and helpful. In the restaurant, however, the serving staff seemed too laid back and the service was spotty. The good news is that the food was well prepared and tasty. The prices are about what you would expect for this type of hotel and location. You could easily walk to other restaurants for a less expensive meal.

The location is ideal, close to the areas you want to visit but not too close that you are bothered by the crowds or commotion. We would stay here again if back in Key West.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank NotLostFound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us to other trip advisor reader and our future clientelle. We really appreciate you recognzining our service team to be pleasant and helpful. We really pride our selves when it comes to providing genuine hospitality to our guest as every staff members understands how important good word of mouth and repeat business is for our company. We are glad yo enjoyed our location and our well maintained guest room / overall product. We really look forward to assisting you in the near future in our little paradise of Key West.
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Tucson, Arizona
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 5, 2012

nice rooms. Sounds silly, but great shower. Dual head with great water pressure. Easy to walk to the docks and the town where all the bars/restaurants are. Great, attentive service. Breakfast was $20 for a couple eggs and toast with coffee. Better off walking a couple blocks to a local place.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ctoddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 9, 2012
Thank you for taking your personal time in writing about us. We are glad you had a great time and enjoyed our resort. We appreciate the positive feedback about the attentive service from staff as service to our guest is our no 1 priority. It is true we have great looking bathrooms and very nice guest rooms which are maintained very well by our housekeeping and engineering team. We hope to assist you in the near future and appreciate your business
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Toronto, Canada
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 30, 2012

You can't go wrong with this location. It is walking distance to everything yet it is in a quite section. Rooms were comfortable and very clean and the staff was great...especially Luanne who took very good care of us each day around the pool or on the deck.
The only draw back is that the pool only gets a couple of hours of sun during the day and if you want day long sun you need to go to the deck...but there are only about 14 loungers. There is no beach but there are stairs down to the water if you want to swim in the ocean.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank Denfor17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 1, 2012
Thank you for taking your personal time in writing about us. We are glad you enjoyed our product,services and the location. I will ensure to pass your regards to the staff especially Luane our pool server. As noted our staff are here to assist all guest needs and deliver a great clean product. We hope to assist you in our little paradise in the near future.
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Hoboken, New Jersey
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 27, 2012

The location right off the pier and blocks from Duval was great. A few flaws: (1) The fact that they clean the rooms until 5:30PM so the room was not cleaned when we came in at 4:30PM from out excursion irked me but they made note and cleaned it first thing the next day.

(2) we pre-paid for a partial ocean view and got a view of the other building. Right away we went back to the manger, and she got us a full ocean view room but not for the first night. The first guy at the desk alluded to the fact that it wasn't ocean view and said he couldn't get us another room, he was not helpful at all. Luckily, the manager went out of her way for us and gave us a drink voucher for not having the room right away.

(3) My main complaint was that we booked the complete package, which was supposed to include all hotel expenses, but when we got there they tacked on a $20 a night 'Resort Fee', plus more taxes on top of that for the following: Wireless,local telephone charges, incoming faxes, self parking, in room bottled water, 24 hour fitness center, pool towels. This is completely unacceptable that these things are not included. I didn't even have a car and i don't want to pay for water unless i use the minibar, oh, and wireless should be free. When I told the person checking me in that this was not identified when i booked he said it is in 'very fine print', but i still don't see it. Are these hotel chains now airlines, where they tack on fees for every little thing now instead of including it in the price?! Ridiculous!

Room Tip: If they say 'partial ocean view' that means seeing a bit of the water through a tree and ano...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cbec87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this review, December 1, 2012
Thank you for taking your personal time in giving us and our readers great feedback. We apologize on behalf of the entire Hyatt Key West resort & spa management and spa for the delay in room cleanliness as guest rooms are serviced from 9 AM - 5:30 PM and the standard resort fee which has been communicated to our third party vendors who should be advertising it on their websites. I am glad our front office manager was able to assist you. We hope you take the service related incidents as an isolated one and hope to assist you in the near future in our little paradise of Key West
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Additional Information about Hyatt Centric Key West Resort and Spa

Property: Hyatt Centric Key West Resort and Spa
Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#10 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 118
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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