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“Awesome Spot”

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Hyatt Centric Key West Resort and Spa
Ranked #25 of 51 Hotels in Key West
Certificate of Excellence
Reviewed November 9, 2012

Great location! Short walk to all the bars and shops on Duval St. but set on the water. Customer service and staff were happy and helpful. The room was nicely furnishe and the bed extremely comfy. Happy hour at the pool bar was fun. Can't wait to go back.

  • Stayed: November 2012, traveled with friends
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Thank phyllis618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

Thank you for your feedback. Our location is definitely a plus as we are close enough to everything but far enough from the noise. Our staff definitely try their very best to make it a memorable experience for each and every guest in a genuine way as you experienced. I will ensure to share your great feeback about top level customer service with them. We cant wait to have you come back and stay with us again. Thank you for your business!

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1,548 - 1,554 of 2,370 reviews

Reviewed November 6, 2012

I normally find chain hotels boring, but this was a real surprise. We were served champagne when we arrived in the lovely lobby, and were upgraded to a room with a balcony overlooking the water. The room was large and decorated in understated sleek casual beach style and colors. There was a fridge and coffemaker, sitting area, safe, and desk area with mirror. There was a huge mirror in the room, too, which added to the spacious feel.

The large bathroom had an interesting shower that sprayed from the ceiling, a feature that seems to be popular in Florida hotels. The balcony table and chairs were really nice, too. I loved everything about this room-- it was so relaxing.

The location is great for walking to Old Town or to the dockside restaurants.

Room Tip: Try to upgrade to a balcony room.
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  • Stayed: November 2012, traveled as a couple
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Thank Jayne1973Dallas_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

Thank you for choosing us as a destination property for your vacation. We are glad you could enjoy our guest room and products offered. We really appreciate you sharing the great detailed feedback so other guest and our future clients can get a great idea. We hope to see you again in the near future for another relaxing vacation.

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Reviewed November 6, 2012

Perfect service from check in to check out. We stayed 4 nights in a deluxe king gulf view room building 3 third floor. 2 balconies, very large and open floor plan. We didn't spend a ton of time on the property, but the time we did have was perfect. Breakfast was great each morning. Dan really made us feel at home. When he found out that our package didn't include a newspaper delivered each day he took care of it and one was delivered each morning. Top notch service!! We did spend a little time at the Blue Mojito. Mark was very entertaining and also made sure that no one's glass stayed empty very long. The hotel is priced higher than most in the area, but well worth the money. We will be back next year and plan on staying a little longer.

Room Tip: Deluxe gulf view room is the way to go. For an additional $15.00 a night you can get a higher floor.
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  • Stayed: November 2012, traveled as a couple
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Thank kyboater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

We are glad we could provide the 100% satisfaction we strive for with every guest. I will ensure to share your great feedback and recognition to the associates mentioned who genuinely provide authentic hospitality to each and every guest. After all we are here cause of you. So thank you for yoour business and your great feedback. We hope to assist you in the very soon in the near future in our little paradise of Key West

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Reviewed November 5, 2012

Overall, a good experience but some important drawbacks/issues.

Great location. 5 minutes to Mallory Square and Duval.

The hotel is small (it is Key West, though) so don’t expect much in terms of the grounds. The room wings surround the pool and there is a tiny beach (noted on many reviews.) The staff was great. Well trained and very friendly – genuine and not forced. Breakfasts at Shor restaurant were really good and the wait staff were great and gluten-free aware.

My wife enjoyed the spa - Swedish massage was well done.

The rooms were large but the balcony was tiny. You had to shuffle around the table and chairs for two to sit down.

The pool was not heated and was chilly each day.

The rooms are not for older/physically unfit people. The two chairs in the room had no arms and were low to the ground and impossible for anyone with bad knees or who is overweight to get out of without help. The toilet is set into a concrete bunker and offers almost no width for anyone but a ballerina. The sink is one of those modern/art work pieces – a bowl set upon the counter. No stopper for the water to fill for shaving. The floors are tile (nice) but slippery with a bit of water. No texture to slow you down. I slipped multiple times in the bathroom and the hallway.

The TV: I wanted to plug in my computer and phone to watch some content but the TV has the ports disabled. This was ridiculous and I have never seen this before in a hotel. I hope it’s not a trend…”watch our stuff only”.

Overall, we had a nice stay but would not return.

  • Stayed: October 2012, traveled as a couple
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1  Thank gbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

Thank you so much for taking your personal time in giving us your feedback. We take each guest feedback very seriously as it is extremely vital for our current and future business. I am glad service wise our staff was able to meet or exceed expectations. I will ensure to share with our management team the guest room concerns. In future please do not hesitate to contact us while you are on property as we can provide some options such as switching out some guest room chairs to meet guest needs,etc. Our sincere apologies for any inconveniences and we hope to see you in the near future.

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Reviewed November 5, 2012

We stayed here the last week of October (which is a crazy time). What was perfect was the location - close enough to everything but nice and quiet at night. We had room 1261 - king suite and what an excellent view! 2 balconies, cross breeze was exceptional, large, spacious, well appointed room. Staff friendly and helpful to a degree. Grounds are lush and tropical. Way over priced but nothing you can do during festivals I guess.

  • Stayed: October 2012, traveled as a couple
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Thank swede52497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

Thank you for your great feedback. We are glad you choose us as your destination property and really appreciate your business. Our King Salon rooms are definitely one of the best rooms on property. We are glad you could enjoy it and appreciate the work we put in our facility to make it a memorable experience for our guest. We hope to assist you in the near future.

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Reviewed November 4, 2012

My husband and I stayed here in early October 2012. Staff at check-in was warm and friendly and check-in process was quick. We had a partial ocean view in building 3 on the third floor. The room was spacious and clean with large modern bathroom. Pool area had plenty of lounge chairs and cabanas were so pretty. Hotel is right on the water with scuba, fishing tours and jet ski rentals right there. Staff was super friendly...always received a hello from everyone we passed. Location of the hotel was awesome. We were in walking distance (2 blocks) to Duval St. and did not need our vehicle once we arrived. We would definitely stay here again and highly recommend it.

Room Tip: Building three was good for us.
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  • Stayed: October 2012, traveled as a couple
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1  Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

Thank you for your great feedback and business. We are glad you were able to enjoy genuine smiles and authentic hospitality from our staff. From check in to check our staffs goal is to provide excellence in service. Our housekeeping team as mentioned always try their very best to ensure the rooms are clean and fresh. We are glad you enjoyed our resort location and product. And cant wait to serve you again in our little paradise of Key West

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Reviewed November 1, 2012

Got a pretty good deal on Sniqueaway, otherwise probably wouldn't have paid the price. Nice room, gorgeous bathroom. View was OK, but we were facing away from the sunset and the cruise ships. It is in a congested area, and parking is an issue. We turned in our rental car after we checked in, because you really don't need a car in Key West. Pool area was pretty, and the staff was friendly. I have stayed down at the Southern end before, and I think I like that better than being right in the thick of things. But, all in all, it was a very enjoyable stay.

Room Tip: Ask for a West facing room if possible.
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  • Stayed: October 2012, traveled as a couple
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Thank LMVCatonsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattKeyWest12, Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded November 10, 2012

We would like to thank you for taking your personal time in giving us and our readers great feedback. We are glad you enjoyed the guest room and especially the bathroom. In future if there is anything we can do to make your stay even more enjoyable please do not hesitate to contact us while you are on property by dialing "o". Even if means due to our resort popular demand the parking lot is full we will valet your car complimentary. After all we are here to service you. Thank you for your business and we hope to assist you in the near future

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Additional Information about Hyatt Centric Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040-6620 (Formerly Hyatt Key West Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#10 Luxury Hotel in Key West
Price Range: $318 - $826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Centric Key West Resort and Spa 4*
Number of rooms: 120
Official Description (provided by the hotel):
Stay in a private retreat at our enticing Hyatt Centric Key West Resort. This luxurious haven is the standard against which all others will be viewed. The art of blending modern luxury and impeccable service with a premier setting has been perfected at our incredible Key West Florida resort hotel set along the waterfront. Old world architectural touches invoke Hemingway's mystique throughout this intimate island setting. Encounter casually elegant Florida touches, perfectly combined with a world-class spa, a 24-hour fitness center, remarkable cuisine, and modern amenities such as Drybar Buttercup blow dryers and eco-friendly bath products! Explore the best of Key West, including nearby fishing in the Gulf of Mexico, renowned sunsets, and historic Old Town. Allow our comfortably millennial-modern Key West Florida resort hotel to treat you to a new level of sophistication, in a breathtaking locale.. ... more   less 
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Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt

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