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“Great place to stay”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 20, 2014

Great service THE employees are friendly hotel is a great place to stay Nice rooms clean service At the frontdesk is good they give you info about THE city shuttle service to downtown every Our Nice swimmingpool with all comfort you need great to be here

Room Tip: It does not matter all spots are good
  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,396 - 1,402 of 3,713 reviews

Reviewed August 19, 2014

cookies on arrival...yummy treat. restaurant is very good for all meals. nice outdoor food..
always a place to land at the pool. this is the place we return to when visiting with our daughter's family. they also five a florida resident discount.

  • Stayed: February 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Judith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

This was a pretty good place to stay for a couple of nights at the end of a business trip and wind down, I would not have brought the family here, but I had a pretty good time. The food was OK, the service OK, but nothing was really outstanding, it was pretty forgettable experience.

Stayed: April 2014, traveled on business
1  Thank marcsanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this reviewResponded August 22, 2014

Thank you for choosing DoubleTree by Hilton Grand Key Resort. We are very sorry we did not meet your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

Manager and staff are great and very nice. Great location and quiet. Love the cookies, and free shuttle to downtown. We will return next year and hope the same staff is there with their great cookies.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank nicholesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2014

The customer service was fantastic. The employees were willing to help you with a smile. The front desk had a young man named James that was incredible. Great directions, information on best local beaches, and places to eat. Very professional and treated us like we were royalty! The cookies....... just a sweet treat that topped everything off. The free shuttle service was such a nice touch. Rooms were clean and in excellent condition. We were amazed. This will now be our "go to spot" when we visit again. We are from Florida so we visit often and we will only be staying here from now on!!! Thank you for helping to make our mini vacation special.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Sis1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2014

If you have a vehicle with your family, this place is a gem in Key West. I didn't use a shuttle but with a car, it's minutes away from the Key West attractions.
Pricing was good and the rooms are clean. Love the cookie gimmick they have. :)

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank doncommando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2014

We checked in the resort and we were put in a handicapped room, however we did not notice until the next morning when we went to take showers. The next day we asked that they'll exchange the room for a non handicapped room and after being interrogated they found us a room. A day or so later we were at the bar and I ordered a cognac which was given to me in a plastic cup. I told the bartender that I do not drink cognac out of a plastic cup and I gave him back the drink. He was very rude and not customer service oriented. When we checked out the service desk person told me that I had an outstanding bar bill and I told her that I had paid for all my drinks with my credit card. When I asked her for the receipt from the bar, she looked for it and was unable to find it, she did look twice but still no bill. So she cancelled the charge for the reason that there was no actual charge. I was very disappointed that the service manager would try to falsely slip a charge in my name hoping that I do not notice.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank ManchesterUnited1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this reviewResponded August 19, 2014

Please accept our sincere apologies for the hassle and frustration this incident caused you. We strive to provide the highest quality service to each of our guests and we regret having dropped the ball with this charge. We appreciate you bringing this to our attention and for allowing us to make it right. We hope you will give us another chance to provide quality hospitality should you return to our area in the future.

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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price Range: $181 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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