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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
cincinnati
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“nice pool”
Reviewed October 7, 2013

Nice hotel. Up to Hilton standards-clean, comfortable. Nice pool. Located in a quiet residential area. Convenient to down town Key West. bThey even offer a shuttle to town. Parking in town is difficult- so shuttle is great.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelmomCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,603 reviews from our community

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Rating summary
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (518)
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English first
Fishers, United States
2 reviews
Reviewed October 7, 2013

The hotel staff was very empathetic and helpful in assisting my wife and I when our luggage was lost by Airtran. Our brief stay in Key West was better than it could have been due to the efforts of the staff and the wonderful accomodations.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2013

Thanks for everyone at the DT Key West for an enjoyable stay. Special thanks to the GM for making our trip a great experience...as well, thanks to Jose for great shuttle service.

This hotel is far from downtown KW, but their excellent shuttle service makes up for the location. They are very helpful and will get you to downtown or a tour drop off location without hesitating.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naas, Ireland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 5, 2013

I stayed at the Doubletree for 4 nights at the start of October with my fiancé.
Bad:
-Manner & Attitude on check out: This was my main issue and reason for marking this hotel lower. When we were leaving, the man on reception advised us that there was a small charge for the hotel sweet shop. We didn't even know the hotel had a sweet shop and advised that it was not ours. He told us that he would make an exception and not charge us on this occasion - He spoke to us as if we were lying about it which really annoyed me. I also wasn't happy with the fact that someone obviously put down our room number in error for the small purchase - Shouldn't the customer sign for this transaction as well as noting the room number and shouldn't a copy of this receipt be held with reception for when they are giving final bills in case of situations like this arising? Otherwise you could go to town at the bar and let another random room number pick up the tab..I really felt this was handled poorly from a customer service point of view.
-On one occasion, the bins were not emptied and it seemed like the room had been been serviced in a hurry.
-The Doubletree asks you to fill out a card stating your preferred time for housekeeping which you hang on the door. Even though we ticked anytime after 10:30am, on 2 mornings, we got knocks on the door before 9.30am which I think could be worked on a bit.

Good:
-Quick check in - Cookie is a nice touch
-Enormous and very comfortable bed
-Free shuttle bus (we had a car but it is a good facility)
-Nice pool and bar area(we did not use this during our stay

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LadyMeowMeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, United States
2 reviews
Reviewed October 5, 2013

Stayed for few days and would had stayed few days more but could not. The staff is very nice and the service is excellent. Nice location, pretty calm. Shuttle service is excellent. Trips to downtown with two stops. Pool area has a bar. Balconies are small and not really a nice view but who wants to be in the room at Key West. Concierge service was excellent. Hotel is not on the beach but they have a beach area that they take the hotel guess to enjoy water sports.

  • Stayed September 2013, traveled solo
    • Value
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edwin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
338 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed October 4, 2013

Great resort for buisness or vacation. Good location. Can enjoy a wonderful walk around the area. The rooms are designed with great care. Pool area good, enjoy a cocktail at the pool bar, and the best is the free shuttle to the town of Key West. The shuttle has a schedule and enjoy site seeing, or a great lunch or dinner. As a gold member room was spot on, and the wonderful breakfast is included.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Dave92024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 3, 2013

I have stayed at this hotel several times now. The hotel and rooms have an open Caribbean feel to it. The rooms are comfortable and nicely decorated - as I have already mentioned - in a nice colorful Caribbean/Tropical theme. The only two downsides to this hotel is that it is not that close to Duval Street and requires that you either take one of the hotel shuttles (provided free of charge) or your car. The second is the pool area - while it is inviting and nice, not many places with shades or umbrellas are provided. Overall, however, very nice hotel with a friendly and helpful staff. I tend to be more partial towards the Hilton brand overall, since I am a Hilton Gold member and receive free breakfast but either way I would recommend this hotel for a stay in Key West.

Room Tip: Each room I have been assigned so far has been good. Since the Hotel is removed from the main road...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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