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“very disappointing for HiltonHHonors hotel”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #33 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Varennes, Bourgogne, France
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“very disappointing for HiltonHHonors hotel”
Reviewed July 15, 2013

there are better hotels in Key West for that high price.
Personnel was very unfriendly, like at the pool bar.Restaurant made mistakes in order taking.
The bathroom was not clean, hairdryer was so dirty we were afraid to hold it..

Room Tip: no special preference..advise is avoid this hotel...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank Johan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, July 18, 2013
I am sorry that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (518)
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English first
Level 5 Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 14, 2013

We like Doubletree properties because we've come to expect a certain level of professionalism. This property was no exception. Staff was very helpful AND friendly. (Beds so soft!! ) clean room and small balcony with chairs. Very nice pool and tiki bar area outside. I love that it was "off the strip"!!! It was quiet. We were ready for quiet! Front desk staff told us of their shuttle service to both the airport and downtown Key West, if we were interested. They were all SO friendly. We will return.

ONLY cons: smoking area next to hotel entrance and the ONE small hotel elevator inside. During check in/out time, this was brutal. We waited three times for it to move through all 4 floors and come back down again before we could finally get our turn on. (no we didn't have a cart, we were carrying our own luggage). Other than that, it was perfect. (We'll pack lighter next time and take the stairs!!) This was not enough to keep us away! We look forward to our next visit!

Stayed July 2013, traveled as a couple
Helpful?
Thank 2travelinFoolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, SC
Level 4 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 13, 2013

We stayed six nights at Double Tree. The two biggest reasons we picked this hotel was the shuttle service and the pool area. Both were fantastic! Because of the shuttle service to/from the airport and to/from Duval St. We never needed a car and that was a huge plus. The pool area had plenty of lounge chairs, palm trees all around, full service bar ten feet away, plenty of towels (leave yours at home!). Great area! Everything we could ask for. The one negative thing I will say about this hotel was the cleaning of our room. On more than one occasion we would return to our room between 3:30-4pm. Our room would still not be cleaned.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Birdman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami, United States
1 review
Reviewed July 13, 2013

absolute best hotel in key west, left casa marina to stay here on 4th of july weekend. the staff and rooms at the doubletree make the difference! i would highly recommend them as the place to stay if you are visiting key west

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jack N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, United States
1 review
Reviewed July 13, 2013

It was a nice hotel, clean and staff was friendly. The cost of the hotel should of had a free good breakfast. The breakfast buffet was expensive and was not very good. It was a little disappointing for the quality of food.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed July 13, 2013

This is a first class hotel in Key West. There was enough room for 6 of us to stay in one room. The landscaping of the hotel grounds reminded me of our stay in Hawaii. Very lush and exotic. The hotel flavor was definitely Key West. The salt water pool and free cabanas were out of this world. You could easily spend a day by it. It didn't hurt that we had a balcony with pool view either. Get the breakfast plan for sure. Great selection and seating on the deck by the pool made for a great morning. Amenities include free beach lounges, towels, and transportation to nearby Smathers beach. They also have lots of toys to rent right on hand including kayaks and Katamarans. Yes you could stay downtown but for a family this may not be ideal. I would go back here in a heartbeat.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Pines, Maryland
Level 5 Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 9, 2013 via mobile

This is probably the tenth time we've stayed at this hotel over the 4th of July. Everyone at the hotel is very professional and friendly. The rooms are comfortable. Closet space is lacking, but a lot of clothes aren't required in the keys! It's always a pleasure to see Bill, at the bar and Maria was an excellent pool server. The shuttle into town is great and they will make sure everyone gets a ride. We ate dinner at the hotel one rainy evening, it was ok. The breakfast buffet offered plenty of choices. My only complaint was check in. We arrived around noon. We didn't expect our room to be ready. We were told check in was at three and they stored our bags. We came back around four, still no room. We were given free drink coupons. Finally, it was five before we got in the room. We are Hilton diamond members, made the reservation a year ago and they knew we had been there since noon. I thought they could have out forth a little more effort to get us in a room. Overall, it was another great trip to Key West!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wavelets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, July 12, 2013
You are correct. Your room should have been ready at 3 pm. We hope you'll accept our sincere apologies and would like to reward you for your loyalty. Should you choose to visit us again, please call the hotel directly at 305-293-1818 and ask for Assistant GM Don Ridley before you book your next trip to Key West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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