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“A nice Hotel But....”

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #30 of 51 Hotels in Key West
GreenLeadersBronze level
Portsmouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A nice Hotel But....”
Reviewed May 14, 2013

This hotel was without doubt one of the cleanest I have ever stayed in apart from getting stuck in a lump of chewing gum at the breakfast table which was obviously dropped by a child. The beds are really comfy but the rooms are noisy with either running water (1st room) and noisy air con then noisy generator 2nd room. All the staff a very helpful but James on the front desk deserves a special mention. Only had one meal, breakfast, eggs benedict which was average but a touch expensive as are the drinks. Location is fine and the shuttle bus is/was a nice touch. The FREE cookie's are to die for! Thanks.
Rooms are over priced and you have to pay to use the spar, this is reason I have not given 5 stars.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank trebor1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review, May 21, 2013
Thank you so much for the great feedback. It's so nice to hear that we were one of the cleanest hotels you've ever stayed in and will share this with our dedicated housekeeping team. We will also personally thank James for his dedication to hospitality. We truly have some shining stars that are a true pleasure to work with. However, I also want to apologize for the maintenance issues and have notified our maintenance staff so it can be fixed. We hope you consider staying with us again. We'll have a fresh cookie waiting for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Value
  • Cleanliness
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Fort Lauderdale, Florida
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 13, 2013

I have stayed here 2 seperate times and was very happy. All Double Tree locations provide fresh baked cookies upon check-in and check out (these are the best cookies ever). Also if you visit the front desk during your stay they are happy to give you more.

The bed was heavenly, they pride themselves on their beds. The room was clean and the hotel itself was beautiful. The rooms are kept new and updated, the decor although tropical and key west inspired is not overwhelming and cheesy as sometimes these hotel can be. The pool/pool area is not huge but since the hotel itself isn't too large it never seemed to be crowded.

Although the hotel is not in the center of the city where all the action is, I find it to be an ideal spot. The area is quiet and secluded, however, a free shuttle takes you from the hotel to several hot spots within the city and back again. Key West is a small island so it is a 5-8 minute drive. The shuttle runs all day and since it stops at different areas in town you are always within walking distance to a shuttle stop. Also in the lobby they often provide snacks and pick me ups (fruit, muffins, etc), as well as refreshments throughout the day.

The staff are friendly and although I don't think it is standard, upon check-in my grandfather requested free breakfast and free parking and they gladly granted his request.

FYI: Their breakfast is pretty great and a buffett. I would recommend joining their guest rewards program.

  • Stayed June 2012, traveled with family
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Helpful?
Thank RebeccaG217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, United States
1 review
Reviewed May 12, 2013

double tree hotel was great! very clean great staff pool was great and bar area was great to ! love there music they play at pool . we will always come back to double tree in key west ! we felt right at home there . shuttle buses right on time to take down town or to beach and airport . and love that map that they gave us very helpful!

  • Stayed May 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alessandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
Reviewed May 10, 2013

Stayed 3 nights in April, great room overlooking the pool area. I have to say it was the most comfortable bed I have ever slept in! Slight stroppy check in male, as we were early but apart from that great stay. lovely free cookies on reception all day. Food good and reasonable priced. Clean rooms and pool area with plenty of loungers. Reliable shuttle bus into Mallory Squary, would definately stay again.

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank Suekevsarahjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 9, 2013

All of these reviews tell the story. This is a very nice hotel...noticeably comfortable beds...refrigerator...microwave, if you ask for one...safe for your valuables...lots of chairs at the pool...huge pool towels...a waitress walking around taking orders from the Tiki Bar...cookies when you want one...a ceiling fan and Evelyn & Crabtree lotion, shampoo & conditioner. It is just a very nice hotel. There is a shuttle to downtown if you care to ride. It is beside the airport so you get jet noise, but I like that, plus you get to see departures blasting off. Cool place.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank roulduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013

The hotel is clean and comfortable. The pool, hot tub and bar area is very tropical. The bartenders were very helpful and friendly. The waiters were overstretched and not as friendly. We were there with several foreign tour groups and that might have affected it. On the flip side, the hotel is far from the Key West "downtown". They do have a shuttle that runs hourly and you have to plan for it.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Viv M. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt Island, Fl USA
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 7, 2013

My wife and stayed here for three nights. I used Hilton points to book the room. We were very pleased with the hotel! While it is showing some age, it is kept VERY clean! The service we experienced was excellent! The staff was always courteous, attentive and very helpful. From the management to the restaurant and housekeeping staff, everyone was always cheerful and guest oriented. The pool area was top notch and the live entertainment was a plus. Our room faced the pool and had a balcony, which we used throughout our trip.

We had a car that we used to drive to the tourist areas, but everyone seemed to be doing just fine using the free hotel shuttle.

If you want to have a relaxing time THIS is an excellent place to stay!

Room Tip: Ask for Pool side with a balcony!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank IslandMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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