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“Stay u will enjoy and be surprised” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Grand Key Resort - Key West

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DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #29 of 49 Hotels in Key West
GreenLeadersBronze level
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Stay u will enjoy and be surprised”
4 of 5 bubbles Reviewed February 2, 2013 via mobile

Friendly staff,clean lovely pool area and good location. Lots of parking and after a long drive friendly staff having never stayed in a double tree this was a great experience large room clean and tidy. We stayed for a few days and would also recommend a boat trip in the mangroves with snorkel and canoes. Just great a great area try to avoid when the cruise ships are in and go walking in the evening nothing better.

Stayed June 2012, traveled as a couple
Helpful?
1 Thank Rosemary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,286 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Rio de Janeiro, RJ
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

Resort style, so great pool area, nice lobby, easy parking. Confortable room, even staying in a double queen room as I was only with my wife. Constructions around the pool to protect from the sun are very charming and perfect to take a nap.
Breakfast is not included, but you can choose an american or continental buffet, for a fair charge.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brazfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis , MN
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

We paid extra and got the junior suite which includes a large balcony that has a table, two rocking chairs and a chaise lounge over looking the pool area. The room itself was larger than average, and included a separate bath area and also has a refrigerator. The staff were all fantastic and friendly. There is a complimentary shuttle that brings you to Duval St and runs all day untl 11pm. We will definately be back soon!

Room Tip: Get the Junior Suite facing the pool area!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrianMinneapolis_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

Stayed here on a business trip. Got to my room and heard a buzzing noise from the A/C. Not just noise but it actually vibrated the room. Went back to check in and told James (who also checked me in) about the problem. He said he would call maintenance so I am thinking great just drove 5 hours after a day of work and now I have to wait till some guy fixes the A/C. But, too my surprise after James called maintenance he truned back to me and said here is another room if you want to see if it is better for you. I tried to give him my other room key and he said "no just keep them in case you want to try it after maintenance is done." Well I checked out the second room and it was great so returned the other keys to James.
Later that evening I ran into James and not only did he recognize me, he asked if everything was still ok. Shuttle service to downtown was great.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre, Pennsylvania
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 30, 2013

With the exception of one minor issue our overall stay was a good experience. I was really looking forward to using the jetted tub in the room but it was out of service during our two day stay. I was disappointed but it wasn't a deal breaker for us. Upon checkout I was given a reasonable credit for the inconvenience and I didn't even have to ask for it! That is excellent customer service!!! This is just the type of courtesy that will keep us coming back in the future.

Our room was large and had a small refrigerator which came in handy. The bathroom had both a jetted tub and separate shower. We really appreciated having the sink outside of the bathroom. It made getting ready in the morning so much easier!

The king size bed was comfortable and the furniture was in good working order. The tile in the bathroom was dated and the grout was pretty discolored. It should be replaced at some point in the near future. It was clean and in good repair even though it has seen better days.

We had a large balcony with a table and chairs that overlooked the swimming pool. One evening we picked up take out and had our dinner out there. It was very relaxing.

The hotel is on the outskirts of Duval Street and all of the action that Key West is famous for, but the hotel provides shuttle service to and from the heart of town. We had a rental car so we did not take advantage of the shuttle, however, many of the other guests did. We have stayed on Duval Street in the past and we didn't feel like we were missing out on anything by staying farther away from the center of town. It was actually very relaxing to be removed from the hustle, bustle and just unwind.

Room service was efficient and the room was tidy. Noise was not an issue and we were able to sleep soundly.

My only recommendation to the hotel would be to spruce up the rooms a little bit more. Otherwise everything else about the Double Treel Hotel makes this is a good choice for a relaxing stay in Key West. We would certainly return to this hotel.

Room Tip: A room with a balcony overlooking the pool is the best choice.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RoadTrip60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

We enjoyed our stay at the Double Tree. We hadn't planned on staying here but our travel plans changed at the last minute and we had to find a place to stay the first 2 nights we were in Key West. We have stayed here before and had a great experience the first time. This time was just as great. The room was a little cramped but we didn't stay in the room long. The outside deck with the pool, bar and restaurant was very impressive. Adequate parking too. Staff were very friendly and accommodating. The breakfast was outstanding! We look forward to going back.

Room Tip: Some rooms have two entrances, hallway and outside to the deck. I would have chosen a room that open...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MsMagMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hartford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

We stayed at the double tree for 5 nights and we loved it.This is a very clean place to stay.when i saw that they excepted pets i was worried that it wouldn't be clean,our room was spotless!!The beds and pillows are very comfortable.we ate the breakfast buffet almost every day it was just ok for "the price", we had dinner there as well "good burger"!They include a shuttle service down to duval st every hour that was great,very friendly staff! I would not hesitate to stay here again.

Room Tip: You can see and hear a large air conditioner on one side of the building and loading docks, I'd...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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