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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Reviews (3,886)
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1,774
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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortrental car
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Reviewed January 6, 2013

We have been here 2 years in a row for New Year's. The staff is excellent in every way. The property is beautiful and very well maintained. We park our car and never have to drive to Duval St. The shuttle service is awesome....leaves every hour on the hour and and has a couple of pick ups in good central locations. This place is a gem... we love it here and will be back

  • Stayed: December 2012, traveled as a couple
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Thank PinkLadyDi56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

The Hilton DoubleTree is a great hotel .The staff are friendly and knowledgeable, and very accommodating. (Shannon at the front desk was especially helpful). The rooms are very comfortable and very clean. The hotel offers a shuttle bus service, so we did not drive at all on Key West. The food at the hotel is good.

Best of all, we went to Key West over the Xmas holidays, so this was definitely an economical option. Great hotel for families.

One thing to note, however, this hotel is on the outskirts of the island (i.e. not walking distance from any of the attractions. So, if you are in Key West to party, you may want to think twice).

  • Stayed: January 2013, traveled as a couple
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1  Thank UTravel3680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

In four days here there was not a single person who failed to do exactly what he or she was supposed to do. It was all done well and extremely politely. Other than the fact that most rooms face the parking lot, this place is terrific for families with kids.

  • Stayed: January 2013, traveled with family
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2  Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Really enjoyed staying here-nice clean rooms-thanks Angel-and the warm cookies-wow-the pool area very nice had music on Sunday but not to loud-just nice background .Loved the shuttle-didnt have to worry about parking.Would stay there again.

  • Stayed: December 2012, traveled as a couple
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Thank barbara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

This property is well situated near the main road, but it is about a 20 minute ride on a very crowded bus to get to the action in Key West. Many folks were left at the bus stop waiting for another bus to arrive to pick them up later. The rooms are old style, but clean and the bed is comfortable. I was surprised to find that breakfast was not included in the price of the room, given the high price of the room in the first place. The staff were nice enough, but I found the desk clerk to be very abrupt when I asked about the breakfast not being included. He simply said that I didn't go through them so get with Expedia. It could have been handled better.

Room Tip: Try to get one far from partiers who slam doors all hours of the night!
  • Stayed: January 2013, traveled with family
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2  Thank Rod20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this reviewResponded January 7, 2013

Thank you for sharing your feedback with us. I apologize that the location was not quite what you were expecting. I'm also sorry for the experience you had with our front desk staff regarding the breakfast cost. Unfriendly behavior is not typical or tolerated at our hotel. I'm addressing the situation and apologize for the poor representation of our friendly hospitable staff. Thank you for bringing your concerns to our attention and we hope you give us another chance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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