We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
DoubleTree by Hilton Hotel Grand Key Resort - Key West
Ranked #32 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Oklahoma
Level Contributor
175 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Bummer!”
Reviewed May 28, 2011

We book 3 nights at Double Tree Resort Keywest through Priceline. When we checked in, after reserving a King non smoking room, we were put in a King Handicap room. Now not only was that depressing, but it was also dirty (it had stains on the walls, some of which looked like blood). When we contacted the desk and ask to be moved, we were told they were full and all they could do was move us to a double twin the next day.
Not exactly what you are looking for when you are celebrating your anniversery.
But, we moved. It was at least clean. They also never checked back or offered to do anything more. The only good service was the bellman that moved us, and the server at the pool bar.

Room Tip: Go somewhere else!
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trans4med
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,605 reviews from our community

Traveler rating
    1,633
    1,204
    458
    175
    135
See reviews for
1,106
1,450
76
206
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (518)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 25, 2011

I would recommend this hotel for business travelers or those with children. It's a typical large chain resort type hotel. It is quite far from all of the key west sites. They do have a convenient shuttle, but then your day is revolving around the shuttle schedule. We found the people to be friendly, and there is only one restuarant in the hotel and none in the surrounding areas, so for lunch it was a long wait. FREE internet and a nice gym/pool were perks. Overall, I would stay here again for business or with children but otherwise I would stay downtown.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilovereb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Walton Beach, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 22, 2011

This hotel is located at the opposite end of the island from Duval street. Fortunately they run a free shuttle to Duval every hour. The rooms are clean and average size and at $150 a night you would think there would be a free breakfast provided. Continental breakfast was $7.95 and the full American buffet breakfast was $12,95 but it is extensive and AWESOME. The pool and Jacuzzi as well as the grounds are beautifully maintained. All the staff are very friendly but don't expect to understand the housekeeping staff as they are Haitians. The most outstanding person at the hotel is Nancy at the front desk. She is the shining light of this facility and made our trip pleasurable. The free warm cookies available at the desk are the best i have ever had at any hotel anywhere. Parking is $10 per night.

Room Tip: ask for a view of the pool near elevators
See more room tips
  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fiberdriver1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trow
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 22, 2011

I've stayed here three time, the last being Oct 10.
I've always found the staff to be extremely welcoming, helpful and friendly.
The shuttle bus service is convenient, although sometimes overcrowded.
The staff at the front desk will help arrange trips (ie water skiing) around the island and arrange transportation there and back if necessary.
The Breakfast Buffet has a very good selection and you can eat as much as you like. The hot cookies from the front desk are lovely and, like another reviewer says, if you ask for more you can normally get them.
The beds and pillows are REALLY COMFORTABLE - the room is well appointed with Fridge, Coffee/Tea, large towels, TV, etc.
The Hotel Manager is a great guy if you get to meet him - when you meet him you can see why his staff enjoy working there.
I've always managed to get a good price when I go - HIGHLY RECOMMENDED.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrowMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 14, 2011

Staff was very friendly. Upgraded our room for free when it wasn't ready at 3pm. Pool was nice with a bar right there. The drinks could use some more alcohol, but that's probably my only complaint!
If you are going for nightlife you might want to stay closer to Duvall street, but for daytime shopping the shuttle worked for us.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmh0022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2011

My husband and I recently stayed at the hotel for our anniversary weekend. We were looking for a place w/ a nice pool that was reasonably priced and we got our money's worth! We made reservations last minute and ended up having to book a queen room instead of a king. I made a note on our reservation that we were going to be celebrating our anniversary and would like a king if available. When we arrived, the person at the front desk saw my note and went above and beyond to accomodate us. We were upgraded to a king junior suite (no additional cost) and given free parking ($10/per night). The employee was so sweet and genuinely wanted us to have a nice weekend. She truly knows the meaning of "customer service" which is rare to find these days.

This was the theme of the weekend at this hotel...the room was very nice and also very clean, room service came after we left and were done by the time we returned and never bothered us, the pool was great as was the service at the pool bar. The pool is a good size and it didn't feel crowded. On Thursday and Friday, the pool had a cabana boy who was very attentive, friendly and supplied us w/ ice cold water all day long. There was even food service at the pool and if we didn't want to leave our cabana, we didn't have to. (The lunch we had from the hotel restaurant was fantastic) Speaking of the cabana, it was free and we were able to use it as long as we wanted. I highly suggest using one of the cabana's if available as it provided a nice break from the hot sun. There was a live steel drum player at the pool which added a nice touch. All of the staff at the hotel were friendly and attentive. We've stayed many places in Key West and this is one that we will definitely go back to. I would recommend it for all ages and for people with kids. The only drawback is that it's a 10-15 minute drive from Duval but the free hotel shuttle was easy to use and very convenient. Needless to say, we were very happy with this hotel!

Stayed May 2011, traveled as a couple
Helpful?
1 Thank MacieFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2011

+ Friendly staff, nice pool, bar had excellent food. Free parking. Quiet hotel. Excellent breakfast.

- Room was small, smelled of smoke.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah196812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Key West hotels
1.5 mi away
Parrot Key Hotel and Resort
0.7 mi away
Key West Marriott Beachside Hotel
1.0 mi away
The Inn at Key West
The Inn at Key West
#43 of 51 in Key West
2,332 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Fairfield Inn & Suites Key West
2.6 mi away
Casa Marina, A Waldorf Astoria Resort
1.4 mi away
Sheraton Suites Key West
Sheraton Suites Key West
#35 of 51 in Key West
2,293 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Grand Key Resort - Key West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Property: DoubleTree by Hilton Hotel Grand Key Resort - Key West
Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Ctrip TA, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, Hotel.de, HotelQuickly and HotelsClick so you can book your DoubleTree by Hilton Hotel Grand Key Resort - Key West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing