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“Outstanding Support by Jessica at Front Desk!”

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Fairfield Inn & Suites Key West
Ranked #37 of 51 Hotels in Key West
GreenLeadersBronze level
Reviewed March 27, 2014

Jessica went above and beyond to ensure that my multi-room reservation went off without a hitch. This reservation was extremely important to me as it was a trip to honor my husband's 60th birthday. What could have turned into a disaster was transformed into a most pleasant experience thanks to Jessica. Your efforts are greatly appreciated, Jessica! Your boss should consider you for a raise!

  • Stayed: March 2014, traveled with friends
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Thank Pepe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded April 1, 2014

We think Jessica is a great assets to the front desk. I am glad she was able to make your trip memorable. Thank you for your response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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598 - 604 of 1,648 reviews

Reviewed March 27, 2014

The "hotel" is in two parts. Maybe the main part is nice? But our room was in a motel across the parking lot from the lobby, pool and hotel. The room was the smallest I have every stayed in. The beds are doubles (not queen) and not comfortable (old mattresses and bedding). The Marriott website says this room is 185 sf - a typical Fairfield Inn room is 312 sf, so it doesn't just feel tiny - it is tiny. Too small for our family of three - if one person was unpacking or getting dressed, the other two had to leave the room or sit on a bed - basically two people couldn't move about at the same time. Because it is a motel, you absolutely must have the AC on, but the AC unit is so loud, it's very hard to fall asleep (altho it did drown out some of the construction noise, and when we were there, there was heavy machinery working at night - their reverse beeper alarms, tho, were audible over the roar of the AC unit - which is understandable since the road construction was probably just 100 ft from our room). Altho the room was *not* dirty, it felt dirty because it is in need of renovation and the grout is graying/chipped in places, scuffs on the door, etc. On the upside, the staff were really nice. Too bad the room wasn't.

Room Tip: Ask for a room in the hotel part - avoid the motel rooms.
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  • Stayed: March 2014, traveled with family
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Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded April 1, 2014

I apologize if our rooms did not meet your expectations. We value your input and feedback. Thank you for your review.

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Reviewed March 25, 2014

My son and I vacation in Key West for a few days recently. I’m a Marriott rewards member so I reviewed the local offering and decided to spend a few days at the Fairfield Inn and Suites on North Roosevelt Blvd. There is road work going on outside the hotel but the resort itself had minimal impact. We checked in around 3pm. The lobby was clean and well organized. Every time I visited the lobby throughout our stay there were multiple staff members working it and I never had to wait. They were polite and efficient. They gave us welcome drinks when we arrived, provided us with our room, and explained the resort layout and times. They informed me if I had any noise issues to let them know. Very nicely done. We got to our room and it was a strange one. It had a large housed structure right in the middle of the room??? What it housed, I don’t know. The room was clean enough but dated in a few areas. We were on the second floor and looked over the center of the resort. Another strange thing about the room was there was no dresser anywhere??? I put a few things in the closet but had to leave all my small stuff in the suit case. It was a very strange room but it had a nice deck with a good view. The TVs were small flat screens, bed was reasonably comfortable. My son indicated the sofa bed was fine. After getting setup we headed down to enjoy the pool. The center of the resort is very nice with a good sized pool (no spa) and the neighboring bar. There is a lot of landscaping which gives the hotel a nice resort feel. The hotel itself is dated in a number of areas outside but clean. The free parking was appreciated. The pool was clean, felt great, and left us refreshed and ready for our Key West sightseeing. When looking for recommendations the resort staff came through again with some great restaurants and a fantastic beach recommendation (Higgs). The hotel is very busy with the free breakfast in the morning. The breakfast was nothing that great but enough to get something in your stomach before starting your day. The on-site bike rental was very convenient and reasonably priced ($25 with tax for 8 hours) but the condition of the bikes was not great. I had to return the first bike I was given and the bikes didn’t even have reflectors on them. That said, biking around Key West is an experience not to be missed and the hotel is in a great location to enjoy everything Key West has to offer while on bikes. Overall, I was satisfied with my experience however the resort is pricy. I paid $309 per night plus fees which I thought was high for the overall resort quality but it did have that great location. I would consider staying there again.

  • Stayed: March 2014, traveled with family
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Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded March 27, 2014

I’m glad you enjoyed your visit and were able to get a chance to relax by the pool. Thank you for taking the time to write a review of our property.

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Reviewed March 20, 2014

Many positives: nice pool area, friendly and helpful staff at the front desk, clean rooms and common areas, plenty of parking spaces. BUT expensive considering the facilities and location. I realise that my visit coincided with Spring Break so prices were high, but really only worth about the half the price actually paid.

  • Stayed: March 2014, traveled with friends
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2  Thank LondonCes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded March 25, 2014

I am glad you enjoyed our facilities and that all of the staff was friendly. I am sorry you feel that you did not receive good value for your money. Thank you for your review.

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Reviewed March 19, 2014

I has passed 1 night in this hotel, the room are great and clean like the bathroom. The swimming pool is really huge and warmed. The breakfast is simple but good (you can do your own waffle !). Nice staff. 2 min of Enterprise if like me you want to rent a car its really close. I can't tell you about the price because we was a group and is not me who has booked for the hotel. Not far of Key West downtown, like 10/15 min in car.

  • Stayed: March 2014, traveled with friends
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Thank Kevinowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded March 25, 2014

I am glad you enjoyed the breakfast and had a great time lounging by the pool! Thank you for your review.

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Reviewed March 11, 2014

I stayed in this hotel only for one night. The hotel itself was meh. The room was not exceptionally clean and there were no-see-ems bordering the wall and on the countertop in the bathroom. The fitness room was nice in that it had a lot of equipment but it was dirty. It looked like it hadn't been cleaned in some time.

The pool area, however, was exceptional. It was very clean and well maintained. They even bring out freeze-pops for you as an afternoon snack.

I was disappointed that they do not serve dinner at the hotel as there is not much near by and they do not offer a shuttle.

The complimentary breakfast was great. They offered a plethora of options and it was tasty.

The staff was very friendly and helpful. They reactivated my card when I got locked out of my room, called me a taxi to the airport and helped with the many questions I had.

Overall, I might stay at this hotel again if I was on a budget in Key West.

  • Stayed: March 2014, traveled solo
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Thank Leela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded March 13, 2014

I apologize if everything was not cleaned up to standard. I am glad to hear you had a great time by the pool and that the staff was able to assist you with all of your needs. Thank you for your review.

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Reviewed March 10, 2014

Everyone we encountered during our 4-day, 3-night weekend (at the height of Spring Break) at this FI&S was fantastic!

They helped retrieve one of our suitcases, which wasn't offloaded from the taxi.

They responded promptly when our toilet ceased to flush.

They maintain a very nice flow, without rushing ANYONE, during breakfast.

The piece de resistance, though, was Jessica - - -she helped check us out at a very early hour today. I was using two Marriott gift cards as well as credit card to settle our bill. She scanned everything in, and was nearly done with the transaction when we both realized, at the same time, that I'd given her the WRONG room number!!

OMG.


She was SO gracious and helpful and pleasant - - and was able to recover from my stupid mistake. I was entirely at fault and she was an absolute STAR!!

Room Tip: Unfortunately for the inn, there is major road construction going on right in front - - that detract...
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  • Stayed: March 2014, traveled as a couple
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Thank Terrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIKEYWESTMgmt, Manager at Fairfield Inn & Suites Key West, responded to this reviewResponded March 13, 2014

Thank you for your great comments, I’m glad to hear you had great encounter with all of our team members and that Jessica was able to make your trip truly memorable and fix everything for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Key West

Address: 2400 N Roosevelt Blvd, Key West, FL 33040-3838
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Key West
Price Range: $200 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Key West 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Fairfield Inn Key West hotel offers styish rooms with bright decor, plenty of natural light and perks such as in-room microwaves and mini-fridges. Our top-rated hotel features luxury amenities such as resort-style pool, cabanas and outdoor Tiki Bar at the Fairfield Inn value. You'll still get the convenient perks you've come to love including free WiFi and hot breakfast. Just minutes from Old Town and Duval Street, guests appreciate the quick ride using our onsite bike and scooter rental. Perfect for families, our suites offer extra space to spread out and some rooms even have private balconies! Enjoy the island life at Fairfield Inn Key West Hotel. ... more   less 
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Also Known As:
Fairfield Inn And Suites Key West Hotel Key West
Fairfield Inn Key West
Fairfield Key West
Key West Fairfield Inn

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