This condo was in a good location and the condo itself was very nice. It had everything we needed. However, we arrived late in the evening and we were not given the correct information where the keys were to be nor gate code information. We called the telephone number given to us (in case we ran into any problems) and we left 2 messages but didn't get a call back for several hours. We waited at the gate for a while (hoping to get a phone call) and fortunately another resident of the complex drove up behind us and gave us the correct access information to open the gate. When we got to the apartment, the door was unlocked and the keys were sitting on the counter. We thoroughly enjoyed our stay in Key West - would recommend it to anyone but would not recommend this condo. Several weeks after we got home, I discovered an additional charge on my credit card from the rental agency and upon contacting them they advised me that there was some water damage to one of the tables and they were going to keep half of our deposit. We did not feel this damage was done by us and wanted to discuss it with the owners but the lady at the rental agency said this was not possible.
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|How easy was key pickup/access to the property?||Overall condition of the property|
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