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“I agree, it's beautiful here.......”
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Very good
6 reviews
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Overview
Rental Home -
1 Bedroom, 1 Bathroom, Sleeps 4
Key West, Florida Keys, Florida

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Ruthann-C...
Toronto, Canada
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Rental Agency - very disappointing and not at all helpful.”
Reviewed March 10, 2016 for a stay in February 2016
1
person found this review helpful

We booked this cottage a year ago, planning for three weeks vacation this February 2016 in Key West, Florida. Travelling from Canada in February, we were so excited to immerse ourselves in the energy and warmth of The Keys. We researched the cottage and agreed that this would be the best place for this wonderful holiday. We were ( almost ) right. The cottage is clean and cute. The property is lush and beautiful, however - after our arrival it became VERY clear that the yard ( including the pool ) were covered by complete shade ( basically all day ) - there was NO sun in the yard for us to enjoy the pool during the day. One of the reasons we chose this place - having our own private pool !! We were forced to head to a public beach - every day - IF we wanted to enjoy any sun. That cost us an additional $25.00 a day for chairs on a very crowded public beach. We tried to communicate with the Rental Agency DAILY for the first full week - asking for some assistance. Also some compensation. Nothing. We continued to communicate daily. We asked for help in finding a pool we could use - or in helping us find another location. We would gladly leave - as it was depressingly dark and very cool. Nothing. Finally, at the end of week one - we met the owner. She was wonderful - understanding, apologetic - and acted immediately in having the trees dramatically trimmed so that we could enjoy some sun around the pool for a portion of the day. What a relief ! The Management firm was disrespectful - and showed no level of understanding. They were at times rude - and very dismissive. Honestly - if not for the owner helping us out - this could very easily have been the worst Holiday ever. As it was - we lost a full week using our pool due to the lack of sun in the yard. Plus we incurred an additional $200.00 for unexpected beach fees. For some - an excessively shady yard might be what you are looking for. Then this place will be great for you. We went to The Keys for some sun and fun - preferably starting in our own backyard. The vacation was saved, however, we will never rent through Key West Vacation Rentals again. The management staff were borderline rude. It was one of the most stressful weeks we have had to endure - ridiculous when you think of the money that goes into a trip like this :-( Please note : the owner was a wonderful person - and did everything she could to improve the situation. She truly saved the day !

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Beautiful pool - cottage was simple - but a clean and comfortable space. It is not luxurious. It is a very simple cottage offering the comforts of your own space. The cottage is located in a FANTASTIC section of Duval - great spot for everything !!!
Liked least: For the first full week - complete shade cover in the back yard. Also, we have to include the way we were treated by Key West Vacation Rentals ( management only ) Their pool and maintenance staff were excellent.
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 24, 2016
We are very disappointed to hear that this guest was unhappy with our services.
We are disheartened that the customer felt we were disrespectful and rude! We pride ourselves in being very responsive, providing great customer service and always strive to resolve any issues that come up.
The pool does get some sun, although in the winter months the hours are less due to the sun’s position. We have had many repeat guests who love the property and come every winter to enjoy the outdoors tropical living.
We were in communication with this guest from the very first day they contacted us. We visited the property and discussed the situation. We also discussed it with the owner in efforts to try to help the guest.
The trees had been trimmed recently and initially we did not think that anything else could be done as there are tree regulations from City of Key West that we need to abide by. However after spending quite a bit of time in efforts to find different solutions for the guest so they can enjoy their stay, we were able to get approval to cut some of the trees a little more to allow some more sunshine around the pool. The owner decided to take over as she wanted to be overseeing the tree trimming in her garden.
We apologize again that this situation caused inconvenience and stress to our guest. We take our customer’s satisfaction to heart and there is nothing more disturbing to us than knowing that customers’ needs are not fulfilled.
We did our very best to remedy the situation and were very happy to find out that the little bit of tree trimming made a difference and our guests enjoyed the rest of their stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GladwyneP...
gladwyne pa
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“I agree, it's beautiful here.......”
Reviewed March 23, 2015 for a stay in March 2015
3
people found this review helpful

I've been to Key West at least 20 times. This is the best place I've ever stayed in, including location. It's quiet, despite the fact it's on Duval. The beach at the end of southern most is great. The heated pool, is fantastic! In fact, the pool heater broke on our first day here........to my surprise the owner simple installed a new heater, even though we were not scheduled to have heater, and only asked for it after we got here. She cares about the property, and it shows. My wife will only come back here now. This is the first time we stayed two weeks instead of just one week. My wife said to me after one week...........honey, I'm not ready to go home yet. This place is perfect. I'm glad we booked it for two weeks. We will be back.

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traevaugh...
Chattanooga
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best place in Key West!”
Reviewed June 29, 2014 for a stay in June 2014
3
people found this review helpful

The cottage was emmaculate and in the best location I'm Key West. On the quiet, south end of Duval St just minutes from all the action. The private pool and patio are pristine and the adjacent Grand Vin wine bar is great. We'll be back!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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