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“Great location amazing staff!”

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Best Western Hibiscus Motel
Ranked #19 of 51 Hotels in Key West
Certificate of Excellence
guatemala
Level 6 Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great location amazing staff!”
Reviewed July 23, 2013 via mobile

The hotel is well situated in walking distance of the southernmost monument and Duval St, but the most touristy area is a 40 minute walk away. The rooms are very large and comfortable, with fridge and microwave so ideal for longer stays. When we left and had driven over an hour back towards Miami we realized that my kids prescription medication stayed behind along with my waterproof iphone case, charger and other medicine and items. The front desk staff was AMAZING at helping us locate the items and shipping them via FedEx the very same day for overnight delivery, so we'll get it tomorrow!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mencos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
Thank you! We appreciate your kind comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (278)
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English first
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 22, 2013

We were very pleasantly surprised at how nice and big the room was when we checked in. Great location at the southern end of Duval, and very accommodating staff. We are staying here again for Labor Day weekend. Normally we would stay at a B&B, but this hotel is very close to resembling one anyway, and with a much better rate than the local B&B's its a great bang for the buck.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank keywestboater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glastonbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 22, 2013

We stayed here in June with our kids (21 and 16 yrs) for 4 nights. Our suite had 2 bedrooms with King beds. The Good: suite was well appointed, spacious closets, quality linens and toiletries. Kitchen was well equipped, laundry appeared to be brand new. Sofa sleeper was top quality and very comfortable. Intimate hotel, nicely sized. Pool area was serene. Never overly crowded, relaxing vibe. Complimentary water, smoothies and sun screen. Hotel has a good location near the water. Easy parking. Friendly staff at the pool and lobby.

Room Tip: Room in the corner was amazing
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emma77213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
Thanks so much! Your comments let us know we are doing a good job!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2013 via mobile

Wow what a surprise! Super low rates, clean rooms, nice heated pool And jacuzzi. We were able to bring our own drinks to the pool which was nice! Free parking and free breakfast were a perk. Close to Duval street! Lein at the front desk was super helpful! Would definitely recommend to anyone!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
If you read all of these posts you will see that we are not perfect. We do make mistakes sometimes but we are always trying our best to provide our guests with a great visit to Key West. Thanks to everyone that takes the time to post here. We appreciate your business. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 21, 2013

Firstly, this is my first Trip Advisor review, i haven't felt the need to write anything before now but as this hotel ruined our Key West experience and pretty much our holiday i had to express my anger and warn people about their shocking customer service and overall lack of care.

We had been travelling around the US and had one night planned in Key West. We had nothing booked for the night and had driven down from Miami with the hope of simply checking in somewhere. After trying some of the surrounding Hotels, we found that Best Western had the best rate; $201.49 incl Breakfast for the night.

When we tried to use our travel card, the lady on reception (Rita) tried to put it through and explained it wasnt working. She explained that it was probably their servers and not a fault of own (which we of course knew). We tried a different card just in case and found this went through straight away and i was informed our first card wasnt charged but there may of been a problem with the chip etc which i though was plausible.

We then went to our room which was clean and everything you could of expected. The breakfast the next morning was also fine, it included; bagels, toast, cerel etc pretty much a standard breakfast that i had heard you get with Best Westerns.

Our nightmare with this hotel only happened 2 days later when i decided to check our travel card account (which was the card we initially tried to pay for when checking in) i was shocked to discover that Rita had somehow manage to authorize our card 5 times at the rate of $201.49 making a total of $1007.45 which was being held on our account!!! To say i was shocked was an understatement! Not only that but they left us with a balance of $75 in our account and we were due to fly the next morning to New Orleans and New York after that.

Clearly panicking, i rang the Best Western Hibiscus and spoke with the receptionist there named Beka. I explained what had happened and that i needed the matter resolved urgently as we were effectively penniless. With not much sympathy, he explained that the 'auditing guy' Jim could only resolve this and he wasnt due in until 11pm (it was currently 8pm). Although mad about the fact i had to do the chasing, i agreed to call back at 11pm. I also emailed Beka a screen shot of my transaction list which clearly showed their grave error.

In the meantime i rang my bank in Australia (at my own expense!!!) who explained to have the funds released on my card, the Best Western would need to fax them on a company headed letter, the amount they was being held, my full name, and a request to have it released which i thought the Best Western would clearly do this, how wrong i could be.

I rang back at 11pm as agreed and spoke with a very sharp and blunt Jim. He had been told about my situation and without showing any concern for my well being, said i would have to call back in the morning when the manager was in as he also couldnt help me. When asked why he couldnt simply just send a fax he responded 'i dont have a company headed letter' I said i couldnt wait until the morning as i was due to fly at 8.30am and i hadnt even paid for my luggage which was $100, i didnt even have that in the account due to them! He said if my bank rang him he would explain, i obviously said this would make no difference.

Over the next few hours going back and forth with my bank and Jim, Jim eventually sent a fax (whether he somehow managed to find a company headed letter or finally bothered to help me is anyones guess) to my bank and i eventually had my bank release the funds.

The final insult was when i thanked Jim for (finally) helping me, his final statement was; 'I am sorry for what happened and what Rita did but to be honest, she does this sort of thing all the time'!!! The fact that he admitted this and that she still worked there shows me the lack of control Best Western has and the lack of care customer service they have towards their guests, especially in an hour of need.

Basically, feel free to stay here but DONT DEAL WITH RITA AND DONT PAY BY CARD!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
First and foremost, we are sorry for this error. And it was an error and by no means done on purpose. The problem was a result of a "glitch" in our software which caused it to get multiple authorizations for the stay. We did not know this happened since they are only "authorizations" and do not show as a "sale" would. This is the problem with debit cards. An authorization removes the money from the account where when a credit card is used, it just an authorization. When we KNOW we are dealing with a debit card we charge it at check in. Credit cards are just authorized. There is a difference in how they are processed and this is why when a card is identified as a debit card, we charge upfront - then no chance for error. This is not an EXCUSE as we are well aware that this situation was difficult for our guest. We do want all of our guests that read this to know that no staff member created this situation on purpose, especially not Rita, the clerk that checked them in. She had no idea it even happened. Jim, our night auditor, missed the opportunity to rectify the situation as quickly as he should have and this is duly noted. We are so sorry that this happened and we have reported it to our software company. We hope that it will never happen again. If there is one thing we can say to all travelers it is this - please tell the hotel, car rental, etc. that you are using a debit card. Especially if there are limited funds associated with it. Your merchant will appreciate it and you will find there will be fewer issues like this one. Thank you for posting here so that we can address the issue for all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, United States
2 reviews
Reviewed July 21, 2013

Room, location, staff and service were all excellent. Very comfortable beds. Very clean rooms. I personally thought the rates were a little high, but then again, it was in Key West. The only bad thing I can say about it was that the iWI-FI inernet access was painfully slow. But overall I was very satisfied.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
It is always great when our staff is recognized for the hard work that they put into our property. Thank you for posting!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 20, 2013

The rooms were spacious and clean. Motel has a nice pool area and hot tub. The staff was friendly. Only problem was the WiFi rarely worked. Only a couple of blocks from Most Southern Point. Duval street is only 1 block over but a little over a mile walk to most of the museums and Mallory Square. Bring walking shoes. Would stay there again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dBranham, General Manager at Best Western Hibiscus Motel, responded to this review, July 25, 2013
Thanks for posting!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hibiscus Motel

Property: Best Western Hibiscus Motel
Address: 1313 Simonton St, Key West, FL 33040-3113
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Hibiscus Motel 3.5*
Number of rooms: 61
Official Description (provided by the hotel):
Explore the excitement of Duval Street and downtown Key West, then return to your cool spacious room at our Key West hotel.Located at the southernmost point of the state, visitors at our Key West hotel are here to enjoy paradise. We offer free parking, and we’re just one block away from famous Duval Street. While parking is free, most guests don’t need a car since you can walk to the area’s best attractions. The beach is three blocks away, and guests feel right at home in a quiet neighborhood that’s close to everything.From Fantasy Fest to World Offshore Powerboat Races, there’s always something exciting happening near our Key West hotel. The World Sailfish Championship is held here, and the Hemingway Days Festival is fun for the entire family. Whether you want to simply relax on the beach or are staying at our Key West hotel for a special event, our friendly staff members always strive to make your stay as enjoyable as possible.Large rooms and free Wi-Fi are included. There are no resort fees here, but our Key West hotel guests certainly feel like they’re at a world-class resort. There’s a great heated pool where relaxation comes easily, and it’s the perfect place to wind down after a day of exploration and adventure. Central to all top food options, bars and attractions, most guests spend their days strolling around the neighborhoods and beaches.We welcome couples, families and solo travelers at our Key West hotel. Consider a nearby surfing lesson or spend the day on the waters fishing. Key West is known for a life of leisure, and that’s exactly what our guests experience. Whether you’re here for an extended stay or just the weekend, be treated to the best in service and top quality amenities. Book your room at BEST WESTERN Hibiscus Motel today and get ready for the tropics! ... more   less 
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Also Known As:
Best Western Plus Hibiscus Hotel Key West
Best Western Key West
Best Western Hibiscus Hotel
Key West Best Western

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